1. Brianna Landers
220 Mapleflower Rd
Glenmoore PA 19343
484-645-0042 (cell)
Summary of Qualifications
• Highly motivated individual that works well independently and in a team
environment
• Technology oriented: working knowledge of Microsoft Office, Quickbooks
• Outstanding interpersonal, verbal and written communication skills
• Superior customer service skills
Professional Background
Keares Electric, Exton, PA 4/10-02/16
Administrative Assistant
• Maintain record keeping utilizing Quickbooks for two subsidiary companies
• Enter all invoice data for accounts payable utilizing Quickbooks
• Maintain weekly payroll for one subsidiary company
• Provide clerical assistance to project managers in order to meet job requirements
• Answer and direct phone calls to appropriate Keares personnel
• Assist accounts receivable department with collection calls
• Maintain and ensure accuracy of filing of accounting department
• Limited experience in HR duties, maintaining medical benefits for employees
MDA Lending Solutions, Wilmington, DE 5/09 -4/10
Appraisal Coordinator
• Assign orders to appraisers for completion within a specified amount of time base
upon various factors including prior response time, quality, location, current
circumstances and other factors.
• Intermediary between Bank of America and appraisers.
• Ensured service levels were met by communicating with appraisers via phone,
email and fax to provide client-specific order requirements to help avoid delays
and re-work.
• Followed up with appraisers to obtain status of orders and to secure additional
information requested by Bank of America.
• Used negotiation skills and persuasiveness to gain agreements from appraisers to
commit to expected deliverable timeframe
• Maintained and submitted required logs and reports, including production and
related activities.
• Consistently exceeded monthly productivity, quality and client service level
agreements.
• Excellent teamwork gained by providing assistance to colleagues and extending
assistance to other teams when the needed.

2. • Utilized the following job specific programs: Track, used to track orders from
Bank of America regarding proprieties that need to be appraised. Appraisal Port,
used to provide additional information to put in the orders for appraisers so they
can review. Microsoft Outlook, used to contact appraisers and representatives
from Bank of America.
Old Country Buffet, Downingtown, PA 1/06-5/09
Cashier/hostess/service assistant
The Disney Store, Exton PA 12/04-1/06
Sales Associate
Education
West Chester University, West Chester, Pa BA 8-2009
Major: Bachelor of Arts in Liberal Studies: Arts and Sciences
Minor: Studio Art