1. MUWOFAQ AHMED ALQUDAH
Address : P.O. Box 2712
Telephone: +971 2 5522757
Mobile : +971 50 4913965
E-mail: Muwafaq.alqudah973@gmail.com
PERSONAL SUMMARY
Having over 8 years of managerial experience as a branch sales & services manager in a busy
high street branch. Possessing the required leadership and dynamism necessary to provide a
quality service of the highest order and the efficiency to drive our products competitive
advantage. Comprehensive knowledge of the banking industry and its procedures as well as
having the ability to aim high, think smart and act fast. Currently looking for a suitable
managerial position with a progressive, ambitious and reputable organization.
CAREER HISTORY
BRANCH SALES & SERVICES MANAGER – NBAD
October 2010 - Present
Key Accomplishments:
 Led charge of the financial operations and employees of the branch.
 Managed and lead branch staff to deliver exceptional customer service in a busy high
street branch.
 Worked hard to bring in new customers and boost the bank's profits.
 Identified the needs of customers and then working hard to meet or even exceed
them.
 Worked hard to market and sell the banks products like mortgages, loans and
insurance etc.
 Monitored customer accounts.
 Maintained all quality and procedural standards within the branch.
 Kept an eye on competitor activity.
 Managed the day to day running of the branch.
 Set and helped my team in achieving their individual targets
 Adhered to bank policies that build trust between the bank and its customers.
 Motivated and leading the bank staff.
 Visited business customers.
 Demonstrated problem solving skills whenever a customer came with an enquiry /
complaint to ensure speedy and efficient customer service.
 Prepared daily, monthly .yearly reports and submitted them to bank management.
 Ensured all applications followed policy and compliance guidelines & accordingly
reported any fraudulent aspects directly to the management

2.  Ensured branch staff KPI targets were met for each month of the year.
PROFESSIONAL EXPERIENCE
Banking
 Have an excellent working knowledge of banking products like asset products,
mortgages, liabilities products, etc.
 Comprehensive knowledge of banking sector regulatory and legal requirements.
 Experienced data mining and large-scale customer database data interrogation and
manipulation.
 Monitored all branch transactions for accuracy and branch compliance.
 Planned and delivered effective sales strategies.
 Arranged staff networking events with branch staff and representing the branch
manager at these and promoting services and sales skills
 Accepted overall responsibility for the branch performance like: personal loans, credit
cards, unsecured loans, overdrafts, collections and recoveries, meeting the
expectations of elite clients etc…
Managing
 Possess the ability to build strong business relationships with individuals and elite
clients.
 Able to make effective decisions at critical situations
 Having an excellent understanding of business operations.
 In depth knowledge of competitors and their products and services.
 Have high levels of integrity and honesty.
 Experienced in leading a branch-based financial sales & service team.
 Excellent people management skills.
 Monitored the sale / service performance of new & existing staff.
 Worked hard to ensure customer satisfaction levels are exceeded at all times.
KEY COMPETENCIES AND SKILLS
Customer Retention Compliance Skills Management Information
Portfolio Management Change management Client relations
Negotiating Skills
KPI structure
management
Elite Banking
Investments Project management Corporate Banking
TRAININGS & COURSES

3. • Professional Selling Skills & Techniques / Banking Institute, Jordan
• Elite Banking Presentation / NBAD, UAE
• Personal Installment Loans & Credit Facilities / NBAD, UAE
• Bank Cards Presentation / NBAD, UAE
• Foreign Exchange and Risk Management / NBAD, UAE
• Letters Of Credit / Banking Institute, Amman, Jordan
• Signatures Program / NBAD, UAE
• English Courses / Higher Colleges Of Technology. UAE
• Conversation Skills and Customer Care/ NBAD, UAE
• Bank Award in Product Knowledge Competition / NBAD, UAE.
• Financial Analysis course.
• Anti- Money laundering -NBAD Academy 2010.
• Coaching Performance - for managers
• A Day in the life of a Branch Manager – for managers
• Complete Al Manara Certification- For Branch Managers.
• Bring your heart to work program
PREVIOUS CAREER HISTORY
Officer In Charge Personal Credit Officer
Customer Service Officer Operation Officer
ACADEMIC QUALIFICATIONS
Bachelor of Business Administration & Finance, Major in Banking and Finance
Yarmouk University, Irbid, Jordan
(September 1991 - Jan 1996)
Note: References Will be made available upon request.