Jamila King has over 18 years of experience in customer service and relationship building. She has excellent communication skills and is proficient in Microsoft applications, Adobe, Windows applications, and Cisco and Oracle applications. She has received numerous customer service awards and was promoted to Team Lead for her goal orientation and ability to resolve complex problems.

1. Jamila King
10851 Natalie Ash Dr.| 217-979-9970| JamilaKing@yahoo.com
Qualifications Versatile, reliable, and high performing customer service professional with 18+ years’
experience supporting internal and external customer base, relationship building, and
corporate growth activities.
Proficient in all Microsoft applications, Adobe, and Windows applications. Diversified
skills include customer service consulting, trainer, problem solving, time management,
data analytics and reporting. Excellent verbal, written and digital communication skills.
Professional
Achievements
Customer Service
• Earned the opportunity to train teams of employees to support the development of a high
performing team.
• Supported implementation of the MyWay program as a subject matter expert and user
acceptance tester, successfully implementing a customer payment tool.
• Lead quality audits to improve error rates and modify service level agreements improving
overall customer satisfaction
• Assisted in implementing automated programs that helped new employees adhere to
policy and procedures such as stop/start of service, transfer of service, pay plans, pay
arrangements, and my budget payment program.
• Contributed to the development of new processes by maintaining error reporting,
analyzing information from data reports and presenting top issues to management.
• Kept track of all transactions and balanced millions of dollars from payment processing of
bills and deposits error free.
• Received numerous customer service awards including 3 ‘Bravo’ awards “Behaviors
Recognized And Valued by Others” and 8 Team building and helping certificates.
Customer Care Consultant
• Awarded the honor of High Performing Employee by exemplifying advance knowledge of
effective customer service principles, practices, policies, procedures and techniques.
• Promoted to Team Lead by consistently being goal oriented and resolving complex
problems within established parameters.
Continuous Improvement
• Honored Presidents List at FSCJ – Dec 2015
• Honored Dean’s List at FSCJ – Dec 2014 & May 2015
Skills • Team Development • Complex Problem Solving
• Time Management • Effective Communication
• Decision Making / Critical Thinking • Effective Presentation
• Attention to Detail / Results Oriented • Cisco Applications
• Training / Coaching • Oracle Applications
• Organization / Prioritization • Microsoft Word, Excel, PowerPoint
Work History Customer Care Specialist JEA — Jacksonville, FL Apr 2005 – Aug 2016
Customer Care Consultant JEA — Jacksonville, FL Sept 1998 – Apr 2005
Education
AS Computer
Information Technology
Florida State College of Jacksonville,
Jacksonville, FL
Expected Graduation
Date - Dec 2018
References References are available on request.