1. Jacquelin Jones
Chattanooga, TN 37415 jackie.molter@gmail.com – (423) 475-3197 or (423) 438-6701
Core Strengths
• Excellent verbal and written communicationskills
• Strongorganizationalskills
• Strategic positioning
• High customerservice standards
• Exceptional problem solver
• Advancedcomputer proficiency (PC andMac)
WORK EXPERIENCE
Customer ServiceRepresentative Convergys - Chattanooga, TN - August 2013 to Febuary 2016
• Answered customers calls in a courteous, friendly, and professional manner
• Demonstrated empathy by listening attentively to customer needs and concerns
• Meet customer requirements through first contact resolution
• Upsell and cross sell on every call
• Meet and exceeded monthly sales goals
• Attempted a suggestive sell on every call
• Communicatedeffectively with other departments/TeamLeaders toensure highest quality and
timely expedition of customerrequests
• Contributedideas onways to resolveproblemsto better serve the customer andimprove
productivity
• Participated in activities designedto improvecustomer satisfaction, sales andbusiness
performance
• Maintainedbroadknowledge of client productsandservices.
Accounts Payable & Accounts Receivable Eagle Group LTD - Greenville, MI - July 2007 to August
2013
• Prepared work to be accomplished by gathering andsortingdocumentsandrelated information
• Paid invoicesby verifying transactioninformation;schedulingandpreparing disbursements;
obtainingauthorizationof payment.
• Obtainedrevenue by verifying transactioninformation; computingcharges, preparing andmailing
invoices; identifyingaccountsand insufficient payments.
• Collected revenue by remindingdelinquentaccounts;notifying customersof insufficient
payments
• Prepared financial reports by collecting, analyzing, and summarizingaccountinformationand
trends
• Maintains accounting ledgers by posting account transactions
• Verified accounts by reconciling statements and transactions
• Resolvedaccount discrepancies by investigatingdocumentationissuingstoppayments, payments
or adjustments

2. • Maintains financial security by following internal accounting controls
• Secures financial information by completing data base backups
• Maintains financial historical records by filing accounting documents
• Contributes to team effort by accomplishing related results as needed
EDUCATION
Bachelor of Science in Business Administration/Business Management CornerstoneUniversity - Grand
Rapids, MI 2004 to2007
Associate of Artsin General Studies GrandRapidsCommunity College- Grand Rapids, MI 2003
SKILLS
MicrosoftOffice (10+ years), Microsoft Word(10+ years), MicrosoftExcel (10+ years), Quickbooks(7
years), AccountsPayable(6 years), Accounts Receivable (6 years), CustomerService (2 years), Type 45
Wpm(10+ years), Power Point(10+ years), AdobeAcrobat (10+ years), OrganizationalSkills(10+ years),
CommunicationSkills(10+ years), Outlook (8 years)