1. UDATA VIJAY KUMAR
CUSTOMER SERVICE MANAGER Mob No: +91-9908244092/7387074902
NSDL Certified Email: udata.vijay@gmail.com
SUMMARY
Objectives:
To become a highly successful person by hard work, dedication, sincerity and loyalty, this will help
to achieve personal as well as organizational goals.
PROFESSIONAL EXPERIENCE
Professional Synopsis:
• Having 3.9 years of rich experience as a Customer Service Manager (Grade DM-1) in ICICI
Bank Ltd. Date of joining is 12 Nov 2012.
• NSDL-Depository Operations Module of NCFM Certified
• Handling clients with full set of product and process knowledge in terms of liabilities as well
as asset products of the bank.
• Having a rich experience of Standalone Clearing.
• Handling Cash,Forex and clearing & customer service in branch.
• Transaction monitoring and fraud prevention in transactions and follow AML guidelines.
• KYC and FCRM champ in branch
• Servicing the clients, building relationship with the client and fulfilling their banking,
financial and investment needs.
• Ability to support and sustain a positive work environment that fosters team performance with
strong communication and relationship management skills.
Job Responsibilities:.
• Identifying opportunities for cross-selling of value-added bank products and services.
• Providing leads to team members across multiple lines of business (viz Life Insurance, Mutual
Funds, Loans).
• Provided highly personalized service that built and strengthened customer’s relationships.
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2. • Responsible for efficient service delivery, supervision of cash processing, clearing & other
customer / branch transactions in the related area of work. Enhancement relationships with
existing customers, and generation of leads / acquiring liability, asset and fee relationships.
Customer Service Manager:
• Responsible for managing all aspects of commercial relationship with customer
• Responsible for promoting the products and services
• Perform the tasks of handling sales enquiries in a professional way
• Solve consumer enquiries and deal with complaints efficiently and courteously
• Review customer complaints and ensure timely solutions for the same.
• Handled the tasks of preparing customer correspondence and updating customer files Prepared
daily, weekly and monthly statistical reports
• Responsible for generating ideas on ways to resolve problems and serve customers in a better
way
• Confirmed customer understanding of the solution and provided extra customer education as
required
• Updating knowledge on time to time basis and follow the guidelines of Regulatory authorities.
Professional strengths:
• Flexible, attention to detail and ability to learn quickly
• Possess excellent listening and responding skills
• Possess good sales and customer service skills
• Excellent administrative and organizational skills
• Ability to maintain basic knowledge of products, pricing, promotions, procedures, and other
important issues.
• Highly initiative to manage a busy workload without close supervision.
• Ability to build and maintain good relationship with customers.
• Sound knowledge of softwares like Finacle (10X & 7X),FCRM,DMP,E-Search.
Academic Profile:
• PG Diploma in Banking (PGDB) from Manipal University, ICICI Manipal Academy,
Bangalore with 7.5 CGP
• Master of Computer Applications (MCA) from Kakatiya University Warangal with 76%
∙ Cleared certification exams of ICICI e learning modules:
➢ Introduction to banking
➢ Financial statement analysis
➢ General banking
➢ Time value of money
➢ Overview of banking
PERSONAL DETAILS
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3. Date of Birth : 23-05-1987
Father’s Name : Anjaneyulu
Marital Status : Unmarried
Languages Known : English, Hindi & Telugu
Permanent Address : H.No:23-34-23, Manepalli vari Street, Lakshmi Nagar,
Satyanarayana puram, Vijayawada, Andhra Pradesh-520011.
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