1. Voncile R. Conrad
Skills
● Excellent written and oral communication specifically; writing, editing, and proofreading
● Managing a diverse mix of clerical functions and sales initiatives in a fast paced professional environment
● Analytical and detail-oriented with a proven record for producing quality work within strict timelines
● Exercise independent judgment, decision-making abilities, and a high level of confidentiality
Education
American Bankers Association Professional Program
● AIB Supervisor Certificate Completed 08/2011
Eastern Michigan University Ypsilanti, MI
● B.S., Individualized Studies: Public Administration, Business, & Communication Expected: 12/2017
Qualifications
● Nationwide Mortgage Licensing System Federally Registered NMLS# 572679
● Certified Notary Public; State of Michigan, County of Wayne
● Conflict resolution and mediation training (The Dispute Resolution Center, Ann Arbor, MI)
Career Achievements
● Oakland Regions’ Top RPB in transaction deposit, total loan, and quality checking sales for 2015
● Comerica Bank ranked in the Top 5% in Cross Sales and Transaction Deposit Sales, 2014
● Comerica Bank ranked in the Top 15% Retail Personal Banker in Sales Performance Overall, 2014
● Ranked #1 in the Downtown District for 2010 with YTD Revenue Credits in the amount of 323,787
● Maintained the highest average rating of 4.88 – 5.00 on the Customer Index of Quality score card
● Designated ‘Branch Platform Champion’ because of strong client service, technical, and coaching skills
● Earned “Top Sales Performer” as Champion of the Virtual Wallet and Work Place Banking products
Employment History
Comerica Bank May 2014 –Present
Fulfillment Analyst Assistant Auburn Hills, MI
● Responsible for contacting customers (internal & external) to discuss all facets of processing loans
● Develop procedures to comply with new processes and changes in regulations
● Train new Consumer Lending Operations employees
● Research and respond to customer issues, compliance, management concerns and audit issues
● Cross train and perform other duties within the CLC as volume dictates a need for support
Retail Personal Banker II Southfield, MI
● Serve as a medallion signature guarantor of transactions valued up to $1MIL
● Mitigate loss utilizing due diligence processes and independent judgment as approver of CSR transactions
● Specialized in creating a positive experience for clients while proactively meeting their financial needs
● Research, balance, and reconcile the branches' ATM, monetary instruments, and CSR differences
● Create, implement, and coach CSRs to biweekly/monthly banking center sales initiatives
PNC Bank Jan. 2005 – Mar. 2014
Branch Financial Sales Consultant II Detroit, MI
● Served as branch platform trainer to branch tellers, customer service associate, and teller supervisor
● Adhere and train to federal regulatory audit standards to successfully pass nine consecutive audits
● Organized, printed, and distributed weekly sales reports; interest rates; and product promotions
● Promoted and scheduled sales appointments for executive personnel including the Licensed Financial
Consultant, Business Banking Officer, Merchant Services Executive, and Mortgage Officer
Branch Office Manager Ann Arbor, MI
● Managed the teams’ duties and scheduling then, produced written correspondence to reflect the changes
● Selected as the on-the-job sponsor of new hires and administrator of the teams’ online training courses
● Coordinated weekly teller sales performance and career development coaching sessions
313-727-3948  www.linkedin.com/in/voncileconrad  voncileconrad@gmail.com