1. Linda M. Hardges
1932 Victory Drive ● Baltimore, MD ● 21227 ● 443-453-7117 ● lhardges5727@yahoo.com
SUMMARY OF QUALIFICATIONS
• 18+ years’ experience Administrative Skills
• Type 65 WPM
• Data Entry/10 Key
• Multitasked and able to prioritize task
• Time Management Skills
• Customer Service & Relations
• Proficient in Microsoft Office Suites
• Records Management
• HR Administrator
• Accounts Payable/Receivable
• Manage Sensitive Documents
• Collections, foreclosures, bankruptcy and loss
mitigation
• Pleasant, excellent disposition and interacts well with
others
• Inventory Control
• Scheduling
• Attention to detail
• Research and resolution of problems
• Leadership and Training
PROFESSIONAL SKILLS
ADMINISTRATIVE
• Provide both complex and simple administrative, secretarial and clerical support.
• Screen phone calls and provide back-up for main line.
• Log correspondence and contracts, prepared contracts for contractual employees for approval to renew or new hire.
• Manage calendars and streamline communication between Director, staff and faculty.
• Organized booking of conference room for department and outside departments.
• Respond to routine inquiries verbally and in writing; organized and maintain files in accordance with Morgan State
University policies.
• Arranged travel arrangements.
• Gathered and consolidated data for reports; ensuring confidentiality of information.
• Monitored and updated reports consisting of but not limited to: employees vacation, inventory, budgets and account
records.
• Coordinated payroll.
• Coordinated temporary employees in placing within various departments.
• Trained other clerical staff for Vice President of Research and Development, Director of quality Assurance and Director
Scientific Affairs.
• Administer clerical tests for job candidates.
• Scheduled and coordinate meetings and appointments.
• Prepare purchase requisitions while gathering and consolidating data for reports on the basis of general instructions.
• Maintained and reviewed correspondence, prepared expense accounts, assisting in preparation of budget and maintain and
create purchasing card logs.
• Supervise student workers and clerical staff
FINANCIAL
• Disburse Residential, Commercial, Participation Consumer loans and Line of Credit on system.
• Coordinate with finance staff to ensure proper billing and collection of contractual revenue.
• Create ACH’s.
• Maintain computer database for the contract management system by accurately providing data entry into micro access,
complete payout certification and routes to be paid once all billed tasks are signed and approved.
• Prepared correspondence for notice to precede, extensions on policy performance periods, increasing funding on a task

2. when necessary.
• Maintain mail, smart benefits and online order.
• Created and maintained spreadsheets.
• Created pipeline and delinquency reports, gathered and organized materials for monthly board meetings.
• Managed collections, foreclosures, bankruptcy and loss mitigation including but not limited to late letters, phone calls
and duplicate billing.
• Reviewed delinquent accounts to qualify customers for Repayment Plan, Forbearance Agreement, and Loan
Modifications, Short Sale Negotiations, and/or Home Saver Advance Program.
• Disburse and reconcile escrow accounts for residential and commercial loans.
• Responsible for accounts receivables for sub servicer.
• Maintained financial system for accounts payable system.
• Processed loan payoffs and responsible for reversing payments.
• Create, manage, and counsel customers on escrow analysis at fiscal year for monthly mortgage payment increase.
CUSTOMER SERVICE
• Investigate customer’s problems and find solutions.
• Communicate with customers via phone, email or letter.
• Managed relationship with sub-servicer and clients regarding residential loans.
• Met with clients and counseled on delinquent loans.
• Greet customers warmly and ascertain problem or reason for calling.
• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Perform customer verifications.
• Communicate and coordinate with internal departments.
WORK HISTORY
Morgan State University
Maryland Transit Administration
Fidelity National Financial
Administrative Assistant
Contract Administrator
Loss Mitigation Specialist
Baltimore, MD
Baltimore, MD
Baltimore, MD
04/2013 to Present
08/2011 to 06/2012
07/2008 to 02/2010
Maryland Transit Administration Administrative Assistant Baltimore, MD 05/2008 to 07/2008
Fidelity Home Mortgage Loan Service Representative Baltimore, MD 09/2007 to 12/2007
Gordon’s Jeweler’s
Advance Bank
Lipton
Sales Associate
Loan Service Representative
Senior Secretary
Baltimore, MD
Baltimore, MD
Baltimore, MD
06/2002 to 07/2005
08/1999 to 09/2007
05/1989 to 04/1999
EDUCATION
STRAYER UNIVERSITY DECEMBER 2009
• BACHELOR’S DEGREE BUSINESS ADMINISTRATION