INTRODUCTION Quality –based organizations should strive to achieve perfection by continuously improving the business and production processes. Improvement is made by- Viewing all work as a process, whether it is associated with production or business Making all processes effective, efficient and adaptable. Anticipating changing customer needs. Eliminating waste and rework wherever it occurs. Using benchmarking to improve competitive advantage.Continuous improvement is design to utilize the resources of the organization to achieve a quality- culture. An organization attempts to reach a single-minded link between quality and work execution by educating its constituents to “continuously "analyze & improve their own work ,the process & their work group.
PROCESS & production activities of anProcess refer to business organization. FEEDBACK PROCESS 1. People 2. Equipme nt OUTPUT 3. Method 1. Inform INPUT 4. Procedur ation 1. Material es 2. Data OUTCO 2. Money 5. environm 3. Produc MES 3. Information ent t 4. Data, ETC. 4. Service s, etc. CONDITIONS
STEP TO CONTINUOUS IMPROVEMENT1. Employing a consistent organization-wide approach to continual improvement of the organization performance.2. Establishing goal to guide & measures to track. Continual improvement.3. Provide people with training in the methods & tools of continual improvement.4. Recognizing & acknowledging improvement.
IMPROVEMENT STRATEGIES: There are four primary improvement strategies-Repair, refinement ,renovation, & reinvention.1. Repair: this strategy is simple-anything broken must be fixed so that it functions as designed.2. Refinement: this strategy involves activities that continually improve a process that is not broken. Improvements to processes ,products, & services are accomplished on an incremental basis.3. Renovation: this strategy result in major or breakthrough improvements. Although resulting product, services, process, or activity might often appear to be different from original ,it is basically the same.4. Reinvention: reinvention is the most demanding improvement strategy. it is preceded by the feeling that the current approach will never satisfy customer requirements. a new product ,service, process, or activity is developed using teams based on a complete understanding of the customer’s requirements & expectation.
TYPES OF PROBLEMS There are five types of problems: compliance, unstructured , efficiency, process-design, product design.1. Compliance: compliance problem occur when a structured system having standardized inputs, processes, & outputs is performing unacceptably from the users.2. Unstructured: unstructured problem resemble compliance problem.3. Efficiency: efficiency problems occur when the system is performing unacceptably from the view-point of its owners or operators .4. Process-design: process-design problems involve the development of new processes & revision of existing process.5. Product design: product design problems involve the development of new product * the improvement of existing products.
PROBLEM –SOLVING METHOD1. Identify the opportunity: the objective is to identify & prioritize opportunities for improvement. it consists of three parts: identify the problem, form the team & define the scope.2. Analyze the current process: the objective is to understand the process & how it is currently performed. define process boundaries, outputs & customers, determine levels of customers satisfaction & measurements needs.3. Develop the optimal solutions: the objective is to establishing potential & feasible solution & recommending the best solution to improve the process.4. Implement changes: the objective is to preparing the implementation plan , obtaining approval, & implementing the process improvement.
PROBLEM-SOLVING METHODS5. Study the result: the objective is to monitoring & evaluating the change by tracking & studying the effectiveness of the improvement efforts through data collection & review of progress.6. Plan for the future: the objective is to achieving improved levels of process performance.pl
TOP PRIORITY ISSUES Customer relationship & Employee relationship & involvement Process improvement Information system Awareness raising & education Supplier relationship.
CONCLUSION Continuous improvement is an organization-wide process. It seeks to always build small changes into work practice. These result from everyone in the company being keen to develop their ideas and skills, enabling step-by-step improvement. The CI programmed will evolve by providing customers with better value, in a cost-effective way. Putting customer needs at the heart of the business creates the Continuous Improvement culture.