1. RAJEEV KUMAR
C-28, Street No-7, Prem Vihar
Shiv Vihar, Karawal Nagar Nr. New Sunrise Public School, Delhi-110094
Mobile No. +91-9871763626, 9654302756
E-mail : rajeevsharma_1981@yahoo.com,
rajeev.arjundixit@gmail.com,kapildixit.raj28@gmail.com
 PERSONAL SUMMARY
Accomplished and driven Store In-charge as well Branch cum Area Manager with
experience of coordinating operational and financial activities in a wide range of
industries and sectors. Having a proven track record in developing new initiatives and
cultivating effective relationships both internally and externally at a variety of levels.
Boasting an impressive track record of working closely with commercial departments
such as sales, service Delivery and product management to assist the smooth operational
running of a company.
Right now looking for a relevant position with a high profile and exciting employer who
will appreciate my skills, experience and hard work.
CAREER HISTORY Total Exp- 8+yrs
 Currently working with S.H.Pitkar Orthotools Pvt Ltd , one of the best Ortho company in India as
well of the world) as a Store In-charge (Branch cum Area Manager) from Nov 2013 to till date
at its Delhi office Shakti Nagar Delhi-110007 ( Duration : 1.6yr & continue….)
Duties:
• Providing high quality, up-to-date documentation for all service & delivery arrangements.
• Motivating and guiding a team.
• Seeking out, establishing and maintaining relationships with operational contacts within
each client/ dealer.
• Making sure that all account and contract details are up to date.
• Investigating mechanical & service issues.
• Accurately recording service times, job costing and invoicing in the Store & accounts
Department.
• Escalating operational issues to senior management.
• Proactively developing and retaining key client accounts.
• Maintaining effective control of expenses by regularly examining management accounts
and comparisons with budgets.
• Carrying out billing checks and inventory audits.
• Arranging for all outstanding debts to be collected within due time periods set.
• Collecting and analyzing data, then using it to plan and manage both projects and
systems.
• Keeping costs down by focusing on the reduction of damage.

2. • Taking corrective action where inadequate performance is suspected.
• Assisting in the development of a client service policy for the company.
• Confirming that contracted payment terms are adhered to.
• Following up on all outstanding issues.
 Worked with NSI Infinium Global Pvt. Ltd (www.infibeam.com) one of the best online E-
commerce company in India) as a Service Manager from June 2011 to Nov 2013 at its H.O
Rangpuri, Mahipalpur, Delhi-110037. (Duration: 2.5yrs)
 Worked with Rani Aircon Engg (A Direct Service provider of Carrier Air conditioner &
Refrigeration Ltd.) as a Customer Relationship Manager from June 09 to May 11.
(Duration:2yrs.)
 Worked with Crazy Pricing Online Service (P) Ltd ( an Esys venture)as a Cashier cum Store In
charge since Jun-08 to June-09 at Rangpuri, Mahipalpur (N.D)-110037 ( Duration: 1yr)
 Worked with More 4 You ( A retail venture of Adiya Birla Group) as Floor Supervisor cum Shift
Manager from March 07 to May 2008 at Vijaynagar GZB.(Duration: 1.2yrs)
PROFESSIONAL EXPERIENCE
Managerial attributes
• Experienced in the management of a field based team.
• Ability to work closely with and develop relationships with clients.
• Improving and developing the knowledge & skills of others.
• Highly organized with a positive 'can do' attitude.
• Knowledge of progress monitoring and reporting.
• Ability to organize clerical work, administration, control systems and financial resources.
• Experience of using modern business methods in a practical way.
• Knowledge of recruiting, selecting and appraising staff.
• Able to handle communications and corporate affairs.
• Building effective and efficient teams.
Personal attributes
• Excellent customer facing skills.
• Disciplined, energetic and results orientated.
• Having an analytical approach to problem solving.
• Can create an environment where colleagues and staff can develop and excel.
• High standards of numeracy and literacy.
• Assertive and confident.
• Self-starter, who can multi-task in a demanding environment.
• KEY COMPETENCIES AND SKILLS
Customer & client Responsiveness

3. Revenue growth
Up selling
Cross selling
Effective leadership
Integrity
Team development
Planning
Project strategy
Control & Coordination
Conflict management
Negotiation
Scheduling
Estimating
Performance measurement
ACADEMIC QUALIFICATIONS
• Graduate from C.C.S. University Meerut in 2001
• 10+2 from U.P. Board Allahabad in 1998.
• High School from U.P. Board Allahabad in 1996.
•
PERSONAL DETAILS:-
• Date of birth : 2nd Feb. 1981
• Father’s name : Sh. O.P. Sharma
• Marital Status : Married
• Language Know : Hindi and English
• Permanent Address : V+P= Mohmmadpur Raisingh
Disst-Muzaffarnagar (U.P)
Note: - I solemnly declare that all above given information are true to the best of my knowledge.
Date:
Place:
(RAJEEV KUMAR)