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Personal Information
Name : Boey Kar Yan (Karen)
Date of Birth : 7th October 1989
Place of Birth : Johor Bahru
Gender : Female
Nationality : Malaysian
Race : Chinese
Current Address & Contact
Address : No 10 Jalan Permas 1/30, Bandar Baru Permas Jaya, Johor
Bahru, 81750 Masai, Johor.
Tel (Mobile) : 016 7968146
Email : love_is_patient_kb@hotmail.com
Highest Level of Tertiary Qualification
Level : Degree
Field of Study : BA in International Hotel and Tourism Management
*Major in Event Management

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Institution Name : KDU University College, Petaling Jaya
Graduation Date : 2010- 2013
Level : Certificate
Field of Study : Hotel Operation
Institution Name : Olympia College, Johor Bahru
Graduation Date : 2007 – 2008
Upper Secondary Qualification
Level : SPM
School Name : SMK infant Jesus Convent, Johor Bahru
Graduation Date : 2002 -2006
Extra Co-curricular Activities
Position Place & Activity Year
Representative Support Team Member for His Majesty’s Birthday
Celebration, Brunei at Istana Nurul Iman
9th July- 18th July 2012
Representative Ramadhan Orphans Project (KDU University
College & Tropicana City Mall).
August 2012
Representative Flash Mob (St. Patrick’s Media Launch in
Malones, Pavllion KL.
February 2012
Representative Peace Project (KDU Square) September 2012
Representative Volkswagen Das.Auto.Show (Bukit Jalil Stadium) September 2011
Representative Language Week (KDU University College) March 2011
Representative Food Feast (SHTCA) May 2011
Representative Language Week (KDU University College) October 2010
Representative Kursus Pengadilan Makanan July 2010
President LAN Visit (Food Preparation) March 2008
Asst Treasurer Houster Club (Olympia College) August 2007
Asst Activity
Coordinator
Houster Club (Olympia College) April 2007
Participant National Service January 2007

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Language
Written : English
Bahasa Malaysia
Spoken : English
Bahasa Malaysia
Mandarin
Cantonese
Working Experience
Renaissance Hotel Johor Bahru
Duration : 1st August - Present
Position : Restaurant Supervisor (Promoted from Hostess)
 Make sure tasks carried out comply with Marriott’s SOPs. Ensure Marriott’s brand
standards are met.
 Reports directly to the Asst Manager or F&B Manager.
 Supervise and participate in kitchen and dining area cleaning activities.
 Resolve customer complaints regarding food service.
 Train employee in food preparation, service, sanitation, and safety procedures.
 Observe and evaluate employee and work procedures to ensure quality standards and
service, and complete disciplinary write-ups.
 Assign duties, responsibilities, and work stations to employees in accordance with
work requirements.
 Inspect supplies, equipment, and work areas to ensure efficient service and
conformance to standards..
 Recommend measures for improving work procedures and worker performance to
increase service quality and enhance job safety.
 Perform various financial activities such as cash handling, deposit preparation, and
payroll.
 Specify food portions and courses, production and time sequences, and workstation
and equipment arrangements.
 Evaluate new products for usefulness and suitability.
 Compile and balance cash receipts at the end of the day or shift.
 Perform food preparation and serving duties, such as carving meat, portioning food,
or serving wine and liquor.
 Conduct meetings and collaborate with other personnel to plan menus, serving
arrangements, and related details.
 Present bills and accept payments.

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 Greet and seat guests, and present menus and wine lists.
 Schedule parties and take reservations.
Renaissance Hotel Johor Bahru
Duration : 15th July – 31st July
Position : Hostess/Cashier (Promoted from F&B Attendant)
Responsibilities
Hostess:
 Greet guests and patrons personally and on the telephone
 Offer appropriate seating arrangements
 Present menus and take orders
 Ensure the quantity of menus is sufficient to cater to the number of guests
 Relay orders to the kitchen and ensure all orders are filled in a timely and accurate
fashion
 Set up dining rooms and make reservation arrangements
 Maintain clean and organized tables and work area
 Assist room service when and as needed
 Manage event related work including setting up tables and maintaining both exterior
and interior of the restaurant
Cashier:
 Answer customers' questions, and provide information on procedures or policies.
 Compute and record totals of transactions.
 Count money in cash drawers at the beginning of shifts to ensure that amounts are
correct and that there is adequate change.
 Issue receipts, refunds, credits, or change due to customers.
 Accept reservations or requests for take-out orders.
 Calculate total payments received during a time period, and reconcile this with total
sales.
 Cash checks for customers.

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Renaissance Hotel Johor Bahru
Duration : 1st April – 14th July 2013
Position : F&B Attendant
Responsibilities
 Part of the pre-opening team of the restaurant & hotel
 Perform the tasks of order taking and maximize sales opportunities through knowledge of
product and suggestive selling. Ensure accuracy by repeating order to the guests.
 Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfill
their duties effectively.
 Deliver orders promptly to the kitchen production area.
 Check ordered meals on collection from kitchen and deliver to guests promptly to
maintain temperature and appearance; ensure items are announced.
 Keep tables and service areas clean and tidy as per procedure manual.
 Maintain hygienic food service techniques during service.
 Take responsibility for your designated section and station.
Grand Paragon Hotel Johor Bahru
Duration : September -December 2009
Position : Trainee
Responsibilities
Housekeeping: Learn the SOP, clean room & toilet, linen department.
Front Office Attendant: Learn to check in and out, operator for booking room & information,
communicating with the guest.
F&B Service: Learn to take order and promoting the food and remembering the menu,
hostess and bartender.
Desaru Beach Soccer (Raja Muda Johor Cup 2008)
Duration : 24th – 28th August 2008
Position : Media Assistant
Responsibilities
Work allies with tournament and Asst tournament director and the team affairs which are
under the Public Relation Director, some paper work, communicating with the player and
reporter and others.

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Calvary City Church
Duration : August 2008- September 2009
Position : Admin
Responsibilities
Handle phone call, some computer work and paper work. Help organize wedding and
Christmas and the decoration. Ordering and checking stock.
Creative Arts Centre
Duration : May – July 2009
Position : Admin
Responsibilities
Handle registration, checking stock, sell product and make phone call and simple accounting.
Certification & Award
 Completion of Malaysian National Service Program (2007)
 Food Handlers Certification (2013)
 EcoLab Safe Steps Certification (2013)
 Best Ambassador of the Month Award (2014)
Availability: One Month Notice required

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References
Name : Ms Ng Shen-ynn
Assistant Restaurant Manager
Renaissance Hotel – Wan Li Restaurant
Mobile: 012-2271316
Email: shynn_86@yahoo.com.sg
Name : Mr. Atputharajah
Discipline Lecturer
School of Hospitality, Tourism & Culinary Arts
Mobile: 012- 286 8804
Tel: 03 – 7953 6688
Email: atputharajah@kdu.edu.my
Name : Hui Ling
Ministry Coordinator
Calvary City Church
Mobile: 016 - 7711557
Email: huiling@calvary.com