1. Stephanie Moss
2213 N. Longmore St Chandler, AZ 85224  (330) 622-3150  Stephanie.M.Moss@gmail.com
Summary of Qualifications
_____________________________________________________________________
College graduate with a degree in communication studies paired with 9 years of customer service,
administrative responsibilities, and sales experience in the higher education, military family services,
insurance, retail and restaurant industries. Talent for quickly learning and working well independently
or as part of a team. Anxious to learn and eager to work. Demonstrated years of customer service and
being able to talk to and handle all customer issues. Flexibility, versatility as well as maintaining a
sense of humor under pressure are some of my strongest attributes. The ability to be patient and calm
during stressful situations. Thrive in deadline-driven environments. Excellent team-building skills
Professional Experience
________________________________________________________________________
ALUMNI REPRESENTATIVE 1/2015 – 7/2015
Apollo Education Group – Phoenix, AZ
• Assist students with graduation preparation, commencement information, and diploma
application
• Guide alumni through graduate school enrollment such as applying for programs and preparing
for first day
• Answer career questions and provide tips on searching for a job and navigating the career page
• Averaged 40-50 enrollment conversations a week
• Assist with federal financial aid paperwork
• Certified to enroll for master’s in business, technology and criminal justice
ENROLLMENT REPRESENTATIVE 12/2013 –
1/2015
Apollo Education Group - Phoenix, AZ
• Advised undergraduate and graduate students about enrollment and degree completion
requirements
• Conducted appointments to identify students goals and provide program information
• Checked transferability and applicability of previous college credits earned
• Explained enrollment financial obligations
• Enrolled 5-10 students a month
• Monitored students participation and progress through enrollment
• Communicated with potential/current students via email and phone
• Certified to enroll for healthcare, psychology, business, criminal justice, and technology
programs
ADMINSTRATIVE SECRETARY; MOUNTAINEER TEMP 10/ 2012 –
06/2013
West Virginia University – Morgantown, WV
• Assist in the dean’s office at the College of Physical Activity and Sports Sciences
• Filed important faculty files

2. Stephanie Moss
2213 N. Longmore St  Chandler, AZ 85224 (330) 622-3150  Stephanie.M.Moss@gmail.com
• Answered phones and typed up any information that was needed to get done
• Prepared many professional documents, such as emails to other departments, assisted in typing up
end of year file, and many letters that went out of the dean’s office.
• Worked closely with the Dean to ensure his documents were delivered and processed accurately
and in a timely manner
VAULT TELLER 12/2011 – 10/ 2012
BB&T – Morgantown, WV
• Delivered superior quality service while following corporate, regulatory and audit guidelines
• Completed client transactions while maintaining accurate records
• Handled all money in and out of branch
• Participated in sales and referral process
• Promoted to vault teller within in three months
WORK & FAMILY LIFE CONSULTANT 08/2010 –05/ 2011
Zeiders Enterprises – San Diego, CA
• Provided deployment resources, community events and command outreach to more than 1600
military personnel and families per month.
• Administered one-on-one consultation, deployment briefs to walk-in and scheduled clients
• Completed aadministrative work filing, copying, answering phones and keeping client records up
to date
• Revised word reports for accuracy and reflects client contact
• Ensured clients’ needs and concerns were met while maintaining strong confidentiality
• Contacted, assessed and provided information to more than 30 military families affected by 2011
earthquake in Japan
RESTAURANT SERVER 10/2009 --10/ 2010
Bennigan’s Grill & Tavern – San Diego, CA
• Met the demands of customers as a server; assisted with clientele issues
• Managed 12 – 15 tables per four hour shift
• Served a table of 40 patrons without assistance; received letter of appreciation from customers
• Assisted and directed 10 – 15 customers per hour
UTILIZATION MANAGEMENT REPRESENTATIVE 02/2009 --05/ 2009
Wellpoint Behavioral Health – San Diego, CA
• Recorded thorough notes of conversation and ensured satisfaction of customers
• Solved more than 95% of all customer issues

3. Stephanie Moss
2213 N. Longmore St  Chandler, AZ 85224 (330) 622-3150  Stephanie.M.Moss@gmail.com
Education
____________________________________________________________________________________
UNIVERSITY OF PHOENIX – Phoenix, AZ
Master of Business Administration, June 2016
Concentration in Human Resource Management
YOUNGSTOWN STATE UNIVERSITY – Youngstown, OH
Bachelor of Arts in Communication Studies, December 2008