1. Page | 1
Pretty Ken Delociento
Mobile no:+639954311773, +639063070295
Address:No. 9 Wayan Street, Brgy. Masambong
Quezon City, Philippines
Email: pk_delociento@yahoo.com.ph
POSITION DESIRED: HOUSEKEEPING SUPERVISOR
OBJECTIVE
To be able to practice my assets and skills effectively and efficiently in a world class
hotel and to contribute to the productivity and growth of the company by providing a first
class customer oriented service.
HIGHLIGHTS
 2 yeas and 4 months working experience as a HOUSEKEEPING SUPERVISOR.
 4 years and 9 months working experience as a housekeeping attendant.
 1 year and 7 months working experience as a product specialist
 1 year and 7months working experience as a waiter or food server
 10 months working experience as a fast food supervisor
 Ability to perform assigned duties with attention to detail, speed, accuracy, follow-
Through, courtesy, cooperativeness and work with a minimum of supervision.
 Hardworking, loyal, organized, perfectionist, thorough professional and eager to learn
 Able to pay attention to several tasks simultaneously with multi-tasking.
 Customer-service oriented.
 Team player, goal oriented, self-motivated and very aggressive.
WORK HISTORY
April 13, 2014– Dec.21,2014 Housekeeping Supervisor
Al Waddan Hotel Managedby IHG
SidiIssaStreet,P.O Box 2309,Tripoli, Libya
GENERAL DUTIES AND RESPONSIBILITIES AS A HOUSEKEEPING SUPERVISOR
● Checking the room to ensure 100% zero defects for the guest occupancy and coordinate to the HK
Department and to the Front Desk regarding the readiness of the room.
●Updating in OPERA for room status and discrepancies and making reports.
● Accomplish Hotel Standard Training to all the room attendants.
● Perform management request for romantic set-up to the VIP guests.● Making staff schedule.

2. Page | 2
Nov. 26, 2011 - May 28, 2013 Housekeeping Supervisor
(Pre-Opening Team)
The Ritz-Carlton Hotel
The Ritz-Carlton Al-Riyadh HotelP.O Box : 13048, Al -
Hada area Diplomatic Area (Infront) Makkah Road
Riyadh 11493 KSA.
Tel:+966(0)1-8028020 ext. 8551
GENERAL DUTIES AND RESPONSIBILITIES AS A HOUSEKEEPING SUPERVISOR:
●Responsible for assisting the Director of Housekeeping, Assistant Director of HK,HK Manager
and all rooms Managers in the successfulownership and operational execution of the Housekeeping
Department.
●Responsible for assisting the Housekeeping Team Leader in providing genuine care and
Comfort to the guests and to all ladies and gentlemen of the respective departments and maintaining a
sense of urgency in handling all related matters.
●To ensure standards of cleanliness, hygiene and tidiness in all Bedrooms /corridors /function rooms
/public areas are maintained:
●Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the
highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly,
vacuuming, mopping and dusting daily
● Ensuring the upkeep of vacant rooms.
● Making sure that the room attendant replenished brochures and paper goods throughout the
bedrooms/hotel.
● Check if the room attendant maintain an orderly storeroom and trollies.
●To ensure customer satisfaction
●To set and maintain standards of service commensurate with the standing of the hotel:
●Implementing the hotel’s good customer relations policy, including politely addressing guests and
colleagues at all times immediately reporting and documenting to management any observed or
known safety hazards,conditions or unsafe practices and procedures.
● Ensuring guest property left behind is logged and stored in a secure location for lost property given
by the room attendant.
Resolving any guest problems or complaints when possible and ensuring management are kept
informed.
●Checking the assigned task of the HK Staff. Double check the work of the HK Staff.Getting guest
preferences.
●Making personalized experienced like creating a romantic set-up for the VIP Guest.
●Assist the hotel in providing lateral service to departments in need.
April 6, 2011 up to Nov 15, 2011 Product Specialist
AVID Rockwell, Makati Columbia Digital Sales Co.
Quezon City, Philippines
Oct. 05, 2010 up to April 05, 2011 Product Specialist
Robinson’s Appliances Tagaytay, Columbia Digital
Quezon City, Philippines

3. Page | 3
GENERAL DUTIES AND RESPONSIBILITIES AS A PRODUCT SPECIALIST:
 Assisting and greeting customer in a friendly and professional manner.
 Ensure customer satisfaction by interacting directly with customers to improve the
product and understand the customers' needs.
 Giving the customer the right information about the product that I am selling and
leaving them happy and satisfied about my service.
 Monitoring sales volume, inspecting inventory levels.
 Cleaning and maintaining the display appropriately.
September 01, 2009 up to May 18, 2010 Waiter,NINO Italian Restaurant Limited Food
Supplies Co. Riyadh, KSA
GENERAL DUTIES AND RESPONSIBILITIES AS A WAITER:
 Greet guests with a friendly smile and escorts them to a table.
 Present menus to patrons and answer questions about menu items, making
recommendations upon request.
 Check with customers to ensure that they are enjoying their meals and take action to
correct any problems.
 Remove dishes and glasses from tables or counters, and take them to kitchen for
cleaning.
 Stock service areas with supplies such as coffee, food, tableware, and linens.
January 16, 2006 up to July 08, 2009 Housekeeper/Front Desk
JSU-AMOSUP Mariners’ Home
1765 Vasquez cor. Julio Nakpil St.,
Malate, Manila, Philippines
GENERAL DUTIES AND RESPONSIBILITIES AS A HOUSEKEEPER/FRONT DESK
OFFICER:
 Maintenance of rooms and area assigned to me.
 Supervises work activities of cleaning personnel to ensure clean, orderly attractive
rooms in hotels.
 Inventories stock to ensure adequate supplies. Issues supplies and equipment to
workers.Examines rooms, halls, and lobbies to determine need for repairs or
replacement of furniture or equipment, and makes recommendations to management.
July 03, 2005 up to December 15, 2005 WAITER,Kentucky Fried Chicken
Olympus Food Corporation
Quezon City, Philippines
GENERAL DUTIES AND RESPONSIBILITIES AS A WAITER:
 Approaching them with a smile as well as assisting them and give them the best
satisfaction of service I can give.
 Serving the customers the right food.
 Food handling especially in the kitchen.
 Remove dishes and glasses from tables and take them to kitchen for cleaning.

4. Page | 4
July 9, 2004 up to May 29, 2005 Food Service Supervisor, Burger King
Jordan-American Food Company
Bagram and Kandahar (U.S Base), Afghanistan
GENERAL DUTIES AND RESPONSIBILITIES AS A FAST FOOD SUPERVISOR:
 Worked in the food service industry for almost 3 years. Started working as a service
crew and promoted to Supervisor position.
 With expertise in variety of tasks concerned with paper work and inventory.
 Prepares dining and serving areas by setting up counters, stands, and tables.
 Preparation and serving of foods and beverages.
 Washes, peels, scrape and cuts vegetables and fruits. Places food containers in serving
order, fills salt and pepper shakers, and places linen and silverware on tables.
December 18, 2002 up to July 07, 2004 Housekeeper/Waiter
Victoria Court Drive In Hotel
Canley Road, Pasig City, Philippines
GENERAL DUTIES AND RESPONSIBILITIES AS A HOUSEKEEPER/WAITER:
 Clean rooms, hallways, lobbies, lounges, restrooms, stairways, locker rooms and
other work areas so that health standards are met.
 Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to
disposal areas.
 Purchase or order groceries and household supplies to keep kitchens stocked, and
record expenditures.
 Sort, count, and mark clean linens, and store them in linen closets.
March 12, 2002 up to August 12, 2002 Sales Utility Clerk
International Toy World
SM North Edsa, Philippines
GENERAL DUTIES AND RESPONSIBILITIES AS A SALES CLERK:
 Provides good customer service at the selling area. Assists in visual display of merchandise.
Replenishes stocks periodically.First line person for front counter customer assistance.
June 13, 2001 up to December 06, 2001 WAITER
Perf Restaurant Inc. (Burger King)
Quezon City, Philippines
GENERAL DUTIES AND RESPONSIBILITIES AS A WAITER:
 Approaching customer with a smile as well as assisting them and give them the best
satisfaction of service I can give.
 Serving food and often handling payments.
 Clearing off and setting tables, stocking supplies, cleaning dishes and occasionally
dropping off food, beverages and condiments

5. Page | 5
SKILLS
 Using software application such as;OPERA, MS WORD, MS EXCEL,
MICROSOFT OUTLOOK,MICROS,PEOPLE MANAGEMENT
HIGHEST EDUCATIONAL ATTAINMENT
Tertiary Level:2000-2002
Bachelor of Science in Hotel and Restaurant Management
University of Lyceum
Manila, Philippines
SEMINARS/ TRAININGS ATTENDED
THE VITAL FEW - ART OF ENGAGEMENT
Conducted by : Melkart from MRT Consultants
Date : January 1, 2012
Topic : Style, Innovation, Guest Goal, Approachability,Teamwork,Urgency,
Resolution, Engagement
GOLD STANDARDS
Conducted by: Mr. Jean-Francois
General Manager of The Ritz Carlton Riyadh Hotel
Topic : Career Development and Insight, Understand the Gold Standards, Vision and
Mission of the Ritz Carlton Hotel
Date : November 2012
SELF – AWARENESS SEMINAR
Mt. Banahaw Quezon Province
Philippines (Victoria Court Drive In Hotel)
September 29 to October 01, 2003

6. Page | 6
PERSONAL INFORMATION
Date of Birth : June 14, 1983
Age : 32 years old
Gender : Male
Civil Status : Single
Citizenship : Filipino
Language Spoken : Tagalog/English/Arabic
REFERENCES:
Anas Tarsin
General Manager
Al Waddan Hotel Managed by IHG
SidiIssaStreet,P.O Box 2309,Tripoli, Libya
Rayker Bulan
Recruitment Administrator
The Ritz-Carlton Al-Riyadh Hotel P.O Box : 13048, Al - Hada area Diplomatic Area (In front)
Makkah Road Riyadh 11493 KSA.E-mail Address: rayker.bulan@ritzcarlton.com