1. Robert Fagan
30 Passaic Ave 6A
Nutley, NJ 07110
Cell Phone: 201.280.8897
https://www.linkedin.com/in/rob-fagan-72249b16
robertmfagan@aol.com
SUMMARY
I Graduated from Fairleigh Dickinson University with honors in May 2009. I changed career paths from
restaurants to hotels in 2006. I have been a department head at the Residence Inn - West Orange since
July 2012, which encompasses Guest Services and F&B. My goal is to find growth in an exciting and
challenging role in hospitality where I can use my topnotch interpersonal, leadership and management
abilities to make an optimistic contribution and positively lead a team.
EXPERIENCE
Residence Inn by Marriott, West Orange, NJ
Guest Care Manager, 2012 – Present
Respond to all hotel issues and problems to ensure the hotel runs smoothly each day • Oversee the front
office, kitchen and bar • Hire, train, schedule, practice associate development, hold associate meetings,
and associate celebrations • Promote the brand and company culture to all employees • TIPS certify all
staff for proper alcohol training • ServSafe certify all food handlers in the hotel
Health Communications, Inc. (The TIPS Program), New Jersey
Certified Instructor and Proctor, 2015 – Present
TiPS (Training for Intervention ProcedureS) is the global leader in education and training for the
responsible service, sale, and consumption of alcohol. Proven effective by third-party studies, TIPS is a
skills-based training program that is designed to prevent intoxication, underage drinking, and drunk
driving.
ServSafe Food Protection Manager Instructor, New Jersey
ServSafe Instructor and Proctor, 2013 – Present
Instructing individuals and class rooms on food-borne illnesses, including information on specific food-
borne pathogens and biological toxins, such as shellfish poisoning, contamination, and food allergens.
Prevention is also covered, with information regarding purchasing and receiving guidelines, food
preparation, holding, and serving guidelines, food safety management systems, sanitation guidelines for
facilities and equipment, and integrated pest control, as well as food safety regulations.
Renaissance – Newark Airport, Elizabeth, NJ
Front Office Supervisor, 2009 – 2012
Acting Front Office Manager while FOM on a leave of absence • Responsible for Front Office P&L
statements • Liable for raising Arrival Experience from 74% to 86% and Responsiveness to Guest
Requests from 71% to 89% in the Guest Satisfaction Survey • Managed front desk, PBX, concierge, van
drivers, door and bell persons • Fostered teamwork with all other departments and PBX ambassadors •
Accountable for scheduling and payroll • Fluent with GuestWare, PMS and Micros
Marriott – Newark Airport, Newark, NJ
Overnight Supervisor, 2006 - 2009
Responsible for entire property overnight operations • I implemented ideas to improve GSS scores • I
spawned ways to improve sales • Responsible for paying Front Office bills • Assisted in lowering
productivity • Administering closing data reports • Processing credit cards • Balancing and closing all
shifts • Handling walked guests • Fostering teamwork and communication skills • Ensuring all

2. procedures and guidelines are followed • Cross-trained in housekeeping • Warrant associate and guest
satisfaction • Management Candidacy Review Board approved
TGI Fridays, Iselin, NJ
Head Coach-Server, 2005 – 2006
Provided leadership as a head coach • Prepared all incoming servers with menu knowledge • Oversee all
servers • Handle all employee cash reports • Extensive knowledge in providing guest hospitality •
Fostered teamwork with management and fellow employees
Boulder Creek Steakhouse, Linden, NJ
Server Trainer/Bartender, 2003 – 2005
Presented direction as a trainer • Train and test all servers and bartenders on menu knowledge • Ensured
guest hospitality • Applied teamwork with fellow employees
EDUCATION
Fairleigh Dickinson University, Madison, NJ
B.S., Hotel Restaurant Tourism Management, 2009
Grade: 3.57
National Honor Society - Eta Sigma Delta
National Honor Society - Phi Omega Epsilon
Union County College, Cranford, NJ
A.S., Restaurant Manager, 2007
Grade: 3.6
Graduated with honors
SKILLS
• Hospitality Management • Team Building and Motivation • Front Office Operations • Food &
Beverage • Hotel Management • Critical Problem Analysis/Resolution • Problem Resolution
LANGUAGES
Conversant in Spanish
References will be given upon request