1. kvetoncrystall@yahoo.com  171 Bloxam Avenue Clermont, FL 34711 352-702-8559
OBJECTIVES
To work for a progressive organization in a highly motivating and challenging environment that provides the best
opportunities to grow and utilize my potential to the fullest to achieve the organization’s goal while achieving my
personal goals. To enhance my knowledge in a new and healthy environment and to help and learn from my
coworkers and teachers.
EDUCATION
East Ridge High School; Clermont, FL
Graduated with diploma; June 2013. Specialized in Business, marketing and management
 Heavily involved in the Eco-Club after school hours, and participated in DECA (Distributive Education Club of
America) which specializes in marketing, management, and entrepreneurship in business, finance, hospitality, and
marketing sales and service. The organization prepares leaders and entrepreneurs for careers and education in marketing,
finance, hospitality, management, and other business areas.
EXPERIENCE
DiRomio’s Pizza & Grill  101 Divine Drive Davenport, FL 33897
Assistant Manager/Supervisor February 2012 – Currently employed
General;
Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service.
Financial;
Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage,
supply, utility and labor costs.
Food Safety and Planning;
Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure
compliance with operational standards, company policies, federal/state/local laws, and ordinances. Responsible for
ensuring consistent high quality of food preparation and service. Maintain professional restaurant image, including
restaurant cleanliness, proper uniforms, and appearance standards. Supervise portion control and quantities of
CRYSTALL M. KVETON

2. 2
Crystall m. Kveton
preparation to minimize waste. Estimate food needs, place orders with distributors, and schedule the delivery of fresh
food and supplies. Must be ServSafe certified. Will uphold all ServSafe guidelines.
Guest Service;
Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn
dissatisfied guests into return guests.
Operational Responsibilities;
Ensure that proper security procedures are in place to protect employees, guests and company assets. Ensure a safe
working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the
event that a guest or employee is injured. Manage shifts which include: daily decision making, scheduling, planning
while upholding standards, product quality and cleanliness. Investigate and resolve complaints concerning food quality
and service.
SKILLS
 Applying Technology to Meet Operational Challenges within Hospitality
 Assessing Quality Standards within Hospitality Operations
 Attention to Detail
 Collaboration
 Composing Responses to Customer Reviews on Social Media
 Critical thinking
 Critiquing Hospitality Operations
 Evaluating Staff
 Event Planning
 Event Preparation
 Fast typing skills
 Great grammar, punctuation, and an extensive vocabulary
 Gathering feedback from customers
 Leadership
 Minor skills in all Microsoft programs
 Multitasking
 Patient, and understanding
 Providing constructive criticism
 Providing more than adequate customer service
 Scheduling
 Time management
 Training staff in terms of proper business and presentation standards
 Working weekends, and evenings. Whenever needed, very flexible