Updated Resume

1. Tamara Zayyat
3100 shadowy retreat drive
Stallings, NC
28104
USA number: 001267 414-3075, U.A.E number: 971505923263 ♦ Email:
Tamara.Alzayat@hotmail.com
Nationality: American
Education: Bachelor degree
Johnson & Wales University
Charlotte, NC
 Bachelor of Science in Hotel & Lodging Management
 Graduate as of May 2014
 Concentration: Entrepreneurship
 GPA: 3.48 - Cum Laude
High School
Al Nahda National School
Abu Dhabi, UAE
Internships: Hotel Intern, Hyatt House, Charlotte,NC
(March 2013-May 2013)
 Worked in a program designed to provide hands on experience in all hotel departments; gaining
insight to all aspects of hotel management
 Trained within the sale department and provided superior customer service at the front desk
 Completed reservations, checked guests in and out and assisted customers in any troubles they
may have had
 Attended weekly meetings with team leaders
 Assisted in preparing meals for guests, gained bartending experience and helped hotel reach daily
goals
Experience: Party planner, Maitre D’ and hostess, Ballantyne Hotel and Resort- Starwood
property, Charlotte, NC
(September 2015- present)
 Took phone calls and made reservations
 Assisted guests in planning their events and parties at the restaurant and the private dining room
 Filed BEO documents and delegated with the banquets department
 Maintained the Forbes 4 star standard by attending monthly training courses
 Trained for afternoon tea service
 Trained with Micros and open table
 Oversaw the Busboys and the servers and attended to their needs and the guest’s needs
Front Desk Agent, Biltmore hotel, Coral Gables FL
(December 2014-June 2015)
 Checked Guests In and Out of the hotel in a friendly, professional manner
 Trained with the Megasys system
 Trained new employees

2. Hospitality Office Administrator- Johnson & Wales University, Charlotte, NC
(September 2011-May 2014)
 Internal Mail Distribution, categorize and indexing complex filing system
 Preparation and duplication of company reports and documentation
 Maintained office scheduling and event calendars
 Collected and coordinated the flow of internal and external information
 Established the administrative work procedures for tracking staff’s daily tasks
 Greeted students and facility visiting the department
 Answered all incoming and outgoing calls
Sales Associate, - Sears, Philadelphia, PA
(September 2010 –December 2010)
 Welcomed and directed customers by greeting them; offering them assistances
 Helped customers make selections by building customer confidence; offering suggestions
 Documented sales by creating and updating customer profile records
 Processed payments by totaling purchases; processing checks,cash, and credit cards
 Kept clientele informed by notifying them of preferred customer sales and future
merchandise of potential interest
 Contributed to team effort by accomplishing related results and sales goals as needed
Vitaene C Promoter - Abu Dhabi, UAE
(March 2008- July 2008)
 Educated customers about the Vitaene C product and the benefits of daily consumption
 Influenced buyers’ decisions in purchasing
 Collaborated with employees and managers
 Attended daily meetings and product development meetings
Independent Beauty Consultant- Mary Kay, Charlotte, NC
(November 2013- April 2014)
 Assisted clients with skin care and cosmetics orders
 Organized and held make up events
 Provided superior customer service
Volunteer Work: A Better World - Charlotte NC
(May-Aug 2012)
 Supervised and provided leadership for children participating in afterschool and summer
programs to ensure a safe and caring environment that promoted positive child
development
 Play and developed age activity plans for theme weeks
 Determined program supplies and equipment
 Implemented Summer Day Camp programs: including leading recreation, arts and crafts,
healthy living activities and field trips
 Planned and implemented special events included in the summer programs
Certifications: National Restaurant Association, ServSafe Alcohol, March 2013
Languages: Fluent in English & Arabic