Theresa Gattey is an experienced administrative assistant and customer service professional seeking a new position. She has over 10 years of experience in roles supporting legal, financial, and manufacturing organizations. Gattey is highly skilled in tasks like data entry, record keeping, customer service, and multi-tasking in fast-paced environments. She prides herself on strong communication, organization, and the ability to work independently and as part of a team. Gattey holds certifications in paralegal studies, life insurance, and Microsoft Office applications.

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Theresa A. Gattey
54 Old Smugglers Rd, Branford, CT 06405
Cell: 203-871-7730
E-mail: theresag1@yahoo.com
Profile
 Highly motivated, respectful, loyal and dedicated employee.
 Adept at multi-tasking in a fast paced environment with exceptional quality and accuracy, extremely strong
organizational skills.
 Well-developed communication and interpersonal skills; quick to establish positive rapport with management, co-
workers and clients.
 Conscientious work ethic with proven abilities to work both independently and in a team environment to produce
positive results.
ProfessionalExperience
Administrative Assistant – Forum Plastics LLC, Waterbury, CT ▪ June, 2012 – Present
 Daily correspondence with customers, answer phones promptly and greet all incoming guests.
 Maintain extensive database programs in relation to customer requirements.
 Responsible for incoming purchase orders, execution of those orders and billing requirements.
 Execute and review all compliance documents that accompany product with outgoing shipments.
 Invoice customers for product shipped and update daily reports accordingly.
 Responsible for scheduling and procuring documents for outgoing product shipments, domestic and international.
Customer Service – The Graduate Club, New Haven CT ▪ November 2015 – Present
 Able to efficiently and consistently multitask in a fast paced environment.
 Establish guest rapport, anticipate needs, quick and accurate with timing and customer orders.
 Go above and beyond to ensure that all guests have a pleasant and memorable experience.
Catering Event Coordinator – Panera Bread, North Haven, CT ▪ January, 2008 – June, 2012
 Planning and management of multiple tasks simultaneously.
 Excellent customer relations and responsive to changes and contingencies in customer orders daily.
 Increased catering business by 30% while still completing daily responsibilities.
 Maintain extensive database clients and client historical data.
Client Service Professional – H&R Block, Guilford, CT ▪ December, 2011 – April 2012
 Greeted and welcomed incoming clients in a timely manner, to ensure a pleasurable experience.
 Updated and maintained client database utilizing specific software programs.
 Supported and anticipated the needs of the Tax Professionals.
 Contacted clients post visit to follow up on their experience.
Paralegal Internship – Law Office of Richard Florentine, Branford, CT ▪ April – June, 2011
 Reviewed incoming information condensed and composed drafts of legal contracts pertaining to client cases.
 Researched and obtained information from various sources regarding client cases.
 Answered and screened incoming calls and relayed appropriate information to lawyers.
 Responsible for entering extensive data of information obtained from incoming documents.
 Consistently updated and maintained client documents and files.

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ProgrammingandSoftware Skills
Full Microsoft Office Suite, PowerPoint, QuickBooks, other database software.
Education
Certified Paralegal – Branford Hall Institute, Branford, CT ▪ 2009-2011 (4.0 GPA)
Certification in Series 6/63 licenses/Life Insurance – Primerica Financial Corp., Boca Raton, FL ▪ 1990-2000
AS Fine Arts – Palm Beach Community College, Boca Raton, FL ▪ 1996-1998 (3.8 GPA)
Certified Paralegal – Catherine Gibbs Vocational, Providence, RI ▪ 1990-1992 (3.8 GPA)