1. XI A GLADN E Y
1619 Arthur Ave Phone: (615) 719-0850
Nashville, TN 37208 Email: xiagladney90@gmail.com
RE C E PT IONIS T
Detail-oriented and ethically-driven professional known for completing complex tasks on time and in
compliance with company goals, mission, and values. Strong communication skills and exceptional phone
etiquette to communicate successfully with clients and coworkers. Hardworking and driven to
continuously enhance professional skillset. Maintains professionalism and organization even in high-stress
environments. Energetic and highly creative with strong technical skills.
AREAS OF EXPERTISE
 Data Entry
 Computer Skills
 File Management
 Client Relations
 Graphic Design
 Administrative Support
 Relationship Building
 Recordkeeping
 Health and Safety
 Cultural Sensitivity
 Answering Telephones
 Strategy and Planning
PROFESSIONAL EXPERIENCE
Amazon Fulfillment Associate, Nashville TN 09/2016-PRESENT
 Fulfillment Associates pick customer orders on all levels of a multi-level mezzanine, pack and ship
orders, and troubleshoot problems to resolution.
 We are expected to understand all aspects of production; and adhere to strict safety, quality, and
production standards.
 Able to workon powered equipment - for example, a forkliftor cherry picker.
 Frequently push, pull, squat, bend, and reach with or withoutreasonable accommodation.
ASC ALTERNATIVE SERVICE CONCEPTS, NASHVILLE TN 08/2016-PRESENT
 General mail/file clerk Nashville support.
 Responsibilities include preparation of mailing information and clerical data, Compilation of
information from various sources, and handling HIPPAreports correspondence
CSC COMPUTER MERCHANT, NASHVILLE TN 12/2014-08/2016
 Answer phone calls and address members of the issue and question they have on their life
insurance.
 Type and proofread correspondence, forms and other documents.
 Maintaining and prepare reports from manual or electronic files, inventories, mailing lists and
databases.
 Photocopy and collate documents, distribute mailing and filing.
AAA SOUTHERN REGION, NASHVILLE, TN 3/2014-12/2014
CALL CENTER REPRESENTATIVE
 Answer phone calls from members to address questions and provide workablesolutions to issues.
 Comply with the standards and operating procedures of the organization to deliver quality customer
service.
 Remain professional in a high-volume call environment, thoroughly addressing all client concerns.
 Maintained accurate records of calls to support data gathering and information tracking.

2. Xia Gladney Resume, Page 2
CUMBERLAND UNIVERSITY, LEBANON, TN 9/2009-5/2012
OFFICE STAFF, FINANCIAL AID OFFICE
 Interact with students and members of the public to answer questions regarding financial aid.
 Deliver friendly and responsive customer service to a diverse range of people.
 Maintain officerecords and files within established filing systems.
 Collect and organize data and information as requested by leadership staff tosupport the smooth
operation and continued improvement of the financial aid office.
EDUCATION & TRAINING
BachelorofFineArts,Studio Art and Design, Entertainment Design Emphasis, Cumberland University,
Lebanon, TN