Donya Ile Gill has over 10 years of experience in administrative and customer service roles. She has strong computer skills including Microsoft Office, SAP, and CRM systems. Her current role is as a Packing Coordinator at Panalpina where she tracks receiving reports, resolves discrepancies, prepares shipping documents, and communicates with customers. Previously she held roles in customer service, benefits administration, and data analysis.

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D O N Y A I L E G I L L
SUMMARY OF QUALIFICATIONS
Excellent organizational and administration skills, with experience in
dealing with customers and high level workloads within strict deadlines.
Exceptional communication and writing abilities. Proficient with
computer software such as Microsoft Word, Microsoft Excel, Microsoft
Outlook, PowerPoint, Internet, SAP, AS400, World Port, CRM, C2C
and Lotus Notes. Able to handle incoming calls and requests. Ability to
do research, draft and abstract reports. Ability to work with minimal or
no supervision.
EDUCATION
University of Phoenix Houston, TX
Business Administration
PROFESSIONAL EXPERIENCE
2013-Present Panalpina Houston, TX
Packing Coordinator
Track receiving reports daily.
Receive job jacket, pull purchase order and match to vendor packing list.
Resolve vendor discrepancies identified by checking in cooperation with
the internal and/or external customer.
Prepare and issue material receipt, including entry of all items and
quantities received.
Release to packing including all pertinent packing instructions and shipping
details.
Verify in the system when all packing functions are completed and print the
export Packing List, Release to Deliver and Invoice.
Distribute documents to the appropriate Forwarder/Customer and prepare
file for billing.
Coordinate packing requirements with internal and external customers as
required.
Attend meetings with external and internal customers.
Ensure proper maintenance of packaging records.
Maintain telephone, fax, and e-mail communications with external and
internal customers.
2010 -Present CEVA Logistics Houston, TX
Customer Service Representative I
Process documents and information through the established export
system.

2. Assume responsibility for specific new accounts as requested.
Review all documentation and forms, maintain communication with
clients and review their export process on a regular basis.
Maintain client profiles and databases.
Coordinate the processing of shipments to the carrier and a government
agency examinations and consularization of documents that may be
required.
Provide excellent and timely customer service by proactively informing
clients of the status of their shipments, answering questions and referring
advanced technical questions to the appropriate staff member.
Develop and maintain excellent customer service to internal and external
customers.
2009 -2010 Hewitt Associates Houston, TX
Benefits Administrator
Respond to employee inquires in relation to a full range of HR topics
including but not limited to benefits, Short-Term Disability, Long-Term
Disability, health insurance policy clarification, life insurance, pension
and 401K.
Process and audit HR transactions concerning employee records
including new hires, status changes, exit process, benefits enrollment,
salary changes, bonus programs and service awards.
Resolved health insurance enrollment issues with various insurance
carriers and providers including HMO, PPO, POS and traditional
healthcare plans.
Maintained frequent contact with account executives regarding
resolution of employee’s group health insurance eligibility and
enrollment inquiries.
2008- 2009 A & B Labs Houston, TX
Administrative Assistant
Answered incoming calls on a multi-phone and responded to public
inquiries in a courteous manner within scope of knowledge and referred
to other persons in the Department as appropriate.
Received and distributed incoming mail and packages.
Kept updated and well versed on all current programs and distributed
this information to office visitors and callers.
Assisted in the coordination of office services such as housekeeping,
purchasing office supplies, ordering catering when needed and
maintaining office equipment.
Maintained a neat and clean office environment, ensuring conference
rooms are ready for meetings and stocking kitchen supplies.
Performed copying, mailing, filing and typing duties as required.
2007 - 2008 DHL Express Houston, TX
Rates Analyst

3. Review and input all new customer credit applications, new employees
and vendors.
Maintain customer master records necessary to manage customer
specific rating and billing requirements.
Ensure timely and accurate discount applications and invoicing
specifications.
Conduct daily audits of customer activation and record maintenance
activities.
Established customer credit lines and set credit accounts with vendors.
Collect on all past due accounts and follow through with all resources
available.
Reconcile monthly journal entries and make corrections as needed.
Post all monies and made daily deposits.
2006- 2007 Shell Lubricants Houston, TX
Customer Master Data Analyst
Handled a broad scope of internal processes encompassing the daily
management of billing, collections, reconciliation, general ledger and
month-end closing with a main focus on accounts receivable functions.
Provided feedback to the customer setup participants in order to result a
more effective and efficient process.
Researched, reviewed and approved new and current customers for
credit accounts.
Managed detail aging, commission, manual/computerized cash batch
and sales journal; executed and delegated data entry and order
processing functions.
Interfaced with customers and retail buyers to expedite orders.
Assisted in the training and development of new employees.
Exhibited exceptional communication and analytical skills.