Every organisation has suppliers, whether it is coffee, catering or the complete outsourcing of the services. Dealing with all of these individual suppliers can be time-consuming and can impact the efficiency of your services. A specialist will be on hand to demonstrate how to best manage all of your suppliers.

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The Connected Supplier
Sumit R. De – TOPdesk Consultancy

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Our pillars of Workforce enablement
Standard & Simple
Shared Service Management
Service Integration Management

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Back
Of f i c e
Ser vi c e
d esk
C u sto m er

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Back
Of f i c e
Ser vi c e
d esk
C u sto m er

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Back
Of f i c e
Ser vi c e
d esk
C u sto m er

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Back
Of f i c e
Ser vi c e
d esk
C u sto m er

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What went wrong?
The supplier
· Did not deliver the desired quality
· Customers were affected
· Costly and time consuming transition

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Why can things go wrong?
The supplier
· Outsourcing vital roles
· Poor match
· No added value
· Bad communication
Why should you outsource?

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Why do it in the first place?
· Expertise and resources
· Lower costs
· Offload responsibilities
· Better quality
… but you have to make use of these opportunities

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How to make this work…

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The Good Supplier
· Fits in with your organization
· Shared interests
· Offers added value

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Lo w c o sts/
Suf f i c i ent qua l i ty

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Lo w c o sts/
Suf f i c i ent qua l i ty
C o sts to o hi g h

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To o f ew ben ef i t s
L o w c o sts/
Suf f i c i ent qua l i ty
C o sts to o hi g h

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To o f ew ben ef i t s
L o w c o sts/
Suf f i c i ent qua l i ty
C o sts to o hi g h

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To o f ew ben ef i t s
L o w c o sts/
Suf f i c i ent qua l i ty
G o o d I n vest m entC o sts to o hi g h
E f f i c i en c y

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To o f ew ben ef i t s
L o w c o sts/
Suf f i c i ent qua l i ty
G o o d I n vest m entC o sts to o hi g h
E f f i c i en c y

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To o f ew ben ef i t s
L o w c o sts/
Suf f i c i ent qua l i ty
G o o d I n vest m entC o sts to o hi g h
E f f i c i en c y

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To o f ew ben ef i t s
L o w c o sts/
Suf f i c i ent qua l i ty
G o o d I n vest m entC o sts to o hi g h
E f f i c i en c y

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To o f ew ben ef i t s
L o w c o sts/
Suf f i c i ent qua l i ty
G o o d I n vest m entC o sts to o hi g h
E f f i c i en c y

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Added value
How?
· Agreements
· Motivation
· Freedom

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Added value
How?
· Agreements
· Motivation
· Freedom

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Added value
How?
· Agreements
· Motivation
· Freedom

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FREEDOM
AG R E E ME NT S MOT I VAT I ON
Sha r ed
i nter est
C l ea r
ex pectati o n s
I n si g ht
E x per ti se
L o ya lty
C o ntr a cts
P en a lty c l a u ses
E l bo w r o o m

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FREEDOM
AG R E E ME NT S MOT I VAT I ON
Sha r ed
i nter est
C l ea r
ex pectati o n s
I n si g ht
E x per ti se
L o ya lty
C o ntr a cts
P en a lty c l a u ses
E l bo w r o o m

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FREEDOM
AG R E E ME NT S MOT I VAT I ON
Sha r ed
i nter est
C l ea r
ex pectati o n s
I n si g ht
E x per ti se
L o ya lty
C o ntr a cts
P en a lty c l a u ses
E l bo w r o o m
ME ANI NG F UL
PAR T NE R SHI P S

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FREEDOM
AG R E E ME NT S MOT I VAT I ON
Sha r ed
i nter est
C l ea r
ex pectati o n s
I n si g ht
E x per ti se
L o ya lty
C o ntr a cts
P en a lty c l a u ses
E l bo w r o o m
SE L E C T I ON
ME ANI NG F UL
PAR T NE R SHI P S

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FREEDOM
AG R E E ME NT S MOT I VAT I ON
Sha r ed
i nter est
C l ea r
ex pectati o n s
I n si g ht
E x per ti se
L o ya lty
C o ntr a cts
P en a lty c l a u ses
E l bo w r o o m
SE L E C T I ON
ME ANI NG F UL
PAR T NE R SHI P S

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FREEDOM
AG R E E ME NT S MOT I VAT I ON
Sha r ed
i nter est
C l ea r
ex pectati o n s
I n si g ht
E x per ti se
L o ya lty
C o ntr a cts
P en a lty c l a u ses
E l bo w r o o m
SE L E C T I ON
PAR T OF
T HE T E AMME ANI NG F UL
PAR T NE R SHI P S

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FREEDOM
AG R E E ME NT S MOT I VAT I ON
Sha r ed
i nter est
C l ea r
ex pectati o n s
I n si g ht
E x per ti se
L o ya lty
C o ntr a cts
P en a lty c l a u ses
E l bo w r o o m
SE L E C T I ON
PAR T OF
T HE T E AMME ANI NG F UL
PAR T NE R SHI P S

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FREEDOM
AG R E E ME NT S MOT I VAT I ON
Sha r ed
i nter est
C l ea r
ex pectati o n s
I n si g ht
E x per ti se
L o ya lty
C o ntr a cts
P en a lty c l a u ses
E l bo w r o o m
SE L E C T I ON
PAR T OF
T HE T E AM
C o l l a bo r ati o n +
k n o wl ed ge sha r i ng
ME ANI NG F UL
PAR T NE R SHI P S

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Suppl i er si ze

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On a n d
o f f
Of ten
Pa r t o f
the tea m

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I n yo u r
T OP d esk

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I n yo u r
T OP d esk
I n su ppl i er ’s
to o l

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I n yo u r
T OP d esk
I n su ppl i er ’s
to o l

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Co m i ng so o n …

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Conclusion
· Outsourcing offers opportunities
· Suppliers add value
· Selection
· Part of the team
· Meaningful agreements
· Insight and elbow room
· Encourage successful collaboration

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You can find this presentation at:
www.slideshare.net/TOPdesk
Sumit R. De
s.de@topdesk.com