1. Lang-Hong (Susan) Goh
1707 Creekway Dr., Lewisville, TX 75067
(972-215-8435). shlgoh@gmail.com
Professional Summary
Excellent in financial analysis for the market stores and assisting market stores in their daily, month-to-date,and
year-to-date planning to achieve company’sexpectation. Excels at promoting diversity program, e.g. actively
involved in Chin Community.Participated in many Communicating Health Fairs to promote H&W business all year
around. Certified Lab Technician,including skills such as edger/grinding lenses.Superb skills in supervising,
recruiting, hiring,training and retaining opticians,including training and promoting opticians to optical manager.
Ability to forecast staffing needs to meet possible business flaws. Develop lasting professional relationships with
doctors, partners, and store management team. Excellent oral and written communication skills.
Skill Highlights
 Optical Retail Store Operation
 Customer Service Excellence
 P&L Management
 Budgeting and Cost Control
 Team-building/Training/Supervision,Currently position as VC Area Manager to oversee 10 stores.
 Inventory Management
 Merchandising Strategies
 Shrink Reduction/LossControl
Professional Awards
 Store of the year and Vision Center of the year (store #0217, 2015) within the market
 Store of the year and Vision Center of the year (store #2926, 2006) within the market
 Store of the year (store #2926, 2006) within the region
Professional Experience
Wal-Mart Associates, INC
Vision Center Area Manager #0217,Feb 2016 to Present (acting VCAM started Nov 2015)
Vision Center Manager #0217,2007 to Feb 2016
Vision Center Manager #2926,2005-2006
 Promoted to oversee optical daily operations for Wal-Mart Vision Center in Plano, TX and Lewisville, TX
following Exceptional Performer (2006), and Exceed Expectation (2013,2014,2015) as Vision Center
Manager. Promoted to Vision Area Manager in Feb 2016.
 Implemented merchandising and loss control strategies (shrinkage) to the lowest (-0.06% in cost in 2012
and -0.18% in 2013).
 Enforced and executed corporate programs (e.g. community out-reaches such as local school district
events, senior health events,teacher reward program, Children Miracle Network, ACS-Relay For Life),
promotionsand policies,and drive optimal customer satisfaction,associate productivity and P&L result.
 Strong influencing and negotiating Skills,Team Building and Management Skills through good
communication Skills.Built a great relationship with Store Management in various departments and Dr.
partners.
 Excellent in problem solving and Decision-making skills.
 Great knowledge of current optical theory and optical merchandise.
 Good business forecasting in sales, controllable and uncontrollable cost,and profit.
 Excellent in financial analysis for the market stores and assisting market stores in their daily, month-to-
date, and year-to-date planning to achieve company’s expectation.
 Promote diversity program: e.g. actively involved in Chin Community.
 Participate in many Community Health Fairs to promote H&W business all year round.
 Certified Lab Technician included edger/grinding lenses.
 Supervising,Recruiting,Hiring, Training and Retaining opticians,train and promote optician to Optical
manager. Ability to forecast staffing needs to meet the business flaw

2.  Develop great relationship with Dr. partners and Store Management team
 Good oral and written communication skills.
 Award-Winning Vision Center Manager
Accomplishments
 #1 in comp increase within the market in sales and profit, 104.4% sale to plan and 106.8% profit to plan, in
the year of Feb 2015 to Jan 2016.(Store #0217)
 #1 in comp increase within the market in sales and profit, 103% sale to plan and 101% profit to plan, in the
year of Feb 2013 to Jan 2014.(Store #0217)
 #1 in comp increase within the market in sales and profit, 110% sale to plan and 136.4% profit to plan, in
the year Feb 2012 to Jan 2013.(Store #0217)
 #1 in comp increase in sales and profit (167% comp increase) within the market and the region in the year
of Feb 2006 to Jan 2007. (Store #2926)
 Successfully increased market sales to plan from 87.1% sales to plan to >96% sales to plan end of Dec
2016 and from 83.5% profit to plan to >100.0% profit to plan end of Dec 2016.
 Successfully promoting businessthrough many local out-reaches programs by meeting the company sale
plan and profit plan expectation.
 Have successfully in turnaround management roles to #1 in sales comp (2016,2015, 2013,2012, & 2006)
and customer satisfaction simultaneously lowering shrink and staff turnover to all time flow.
 Comprehensive leading all aspects of retail operations (e.g., P&L, merchandising,sales, customer service,
inventory,hiring and payroll management).
 Excelled in team building and motivating management and hourly teams. Developed many opticians to
leadership positionsand quickly became one of the Vision Center Manager across the market.
Education
 ABOC and NCLE Certified
 Accounting Certification
 AAS in Management, Brookhaven College Brookhaven College
 BS in Biology, Texas Women University (3 credit hoursleft and will graduate in Spring 2017 as
BS in Biology)
Retail Management Training
Completed 12 weeks of Assistant Management Training program at Wal-Mart Super Center #0467 (2005) as well as
optical operation management at Wal-Mart Vision Center #3286 (2005).
Highlights of topics covered:
 Store Operations Management
 Optical Operation Management
 Grocery Operation Management
 Inventory & Shrink Control
 P&L Statement
 Customer Services
 Leadership and Supervision
 Merchandising Operation
 Scheduling & Payroll Management
 Recruiting and Hiring Management
Technology & Language Proficiencies
 Computers: MS office (Word, Excel, PowerPoint), Most of Accounting Software, POS & Inventory
Systems.
 Foreign Language: Fluent in Mandarin,Cantonese,and Malay.
Organizations
 National Academy of Opticianry (FNAO)
 Contact LensSociety of America (NCLEC)
References

3. David S. Lee 479-866-2588 Walmart Health & Wellness Market Director, Market 462
Chad Shimek 214-949-3991 Pharmacy Managerat Walmart #0217
Claudia Amini 214-682-1700 Pharmacy Manager at Walmart #4240
Leehan Chic 972-345-5662 SMU Cox School of Business, Paradigm Leadership Strategies, LP