This document is a resume for Matthew Culberson summarizing his experience as a manager from 2004 to present. He has over 15 years of experience in management roles in the retail and automotive industries, specializing in customer service, staff development, and budget management. His resume emphasizes skills in leadership, problem solving, adaptability, communication, and achieving goals like expanding business locations.

1. 04/2015 to 10/2015
Universal City, Texas
01/2011 to 03/2015
San Antonio, Texas
03/2008 to 01/2011
San Antonio, Texas
01/2007 to 02/2008
San Antonio, Texas
05/2000 to 01/2007
San Antonio , Texas
San Antonio, Texas, United States
MATTHEW CULBERSON
Summary
Experienced manager skilled in talent recruiting, asset protection, financial management and customer relations. Willing
to adapt to knew disciplines with the skills to excel and exceed expectations.
Highlights
Quality staff development
Complex problem solving
Exceptional, personable leader
Strong organizational skills
Exceptional ability to adapt
Strong analytical skills
Experienced supervision and training
Outstanding written and verbal communication skills
Customer service expert
Budget development and analysis
Profit and loss management
Scheduling
Accomplishments
Opened second location for Access Transmission, which included location selection, supervising and budgeting
of remodeling project, obtaining special permit from City of Converse, and handling all finances pertaining to the
expansion.
Have consistently shown the ability to adapt to new disciplines and expertise, always with a concentration on
customer/client satisfaction and company growth.
Obtained my degree while working full-time and attending classes full-time
Experience
Center Manager
A+ Transmission Specialists
Managed day to day operations, including sales and staffing, while providing superior customer service.
Developed strong, positive relationships with wholesale accounts, exceeding their expectations of service.
Promoted to Senior Manager after four months, overseeing customer complaints and issues at second location,
making sure all customers received exceptional service, even in the face of challenging situations.
General Manager
Access Transmission
Managed entire store, handling budgeting, staffing, accounts payable, accounts receivable, customer service,
wholesale account relationships, and advertising strategies and budgets.
Coordinated selection, acquisition, planning, and budgeting for second location.
Built a strong name in the community, focused on a superior customer experience, coupled with honest, upfront
service, helping maintain a complaint free, A+ Better Business Bureau rating.
Developed a knowledge base and expertise in a completely new discipline, becoming an expert in this field.
Store Manager
Ambassador College Bookstores
Oversaw entire store operations, including providing excellent customer service and accurate inventory control.
Developed and maintained relationship between school and Ambassador College Bookstore offices in New York,
consistently representing the company in a professional manner.
Entertainment Department Manager-School of Retail Management
HEB Grocery Company
Integral in the development of new Entertainment departments for HEB Plus locations, providing leadership and
knowledge during the opening of this new venture for HEB.
Provided superior customer service.
Participated in School of Retail Management.
Department Manager
Barnes and Noble
Completed weekly schedules according to payroll policies.
Hired and trained staff to deliver outstanding customer service.
Oversaw quarterly inventories.
Managed loss prevention practices and procedures.
Worked closely with store and district manager to develop and build Music/DVD department.
Education
Bachelor of Arts: English
University of Texas at San Antonio
614 Tammy Drive, San Antonio, Texas 78216 | C: 2107497783 | mculberson1973@yahoo.com