1. ANDREW BLACK
136 Ringneck Drive, Harrisburg, PA 17112
(717) 542-7455
andrewkblack1@gmail.com
SUMMARY
Passionate, detail-oriented Cash Management Account Implementation and Support
Specialist with extensive experience servicing high revenue commercial customer
relationships. Recognized for my customer service skill set, and a dedication to providing the
best possible experience for the customer. Extensive experience in commercial fraud protection
and product implementation. Strong focus on building a larger, more integrated relationship
between the customer and the bank. Strong leadership skills developed over time as a
business manager and bank supervisor. Core competencies include:
 Relationship development  Banking software applications
 Partnering skills  Banking services and products
 Facilitation skills  Implementation skills
 Multi-tasking  Management expertise
PROFESSIONAL EXPERIENCE
Metro Bank, Harrisburg, PA 2012-Present
Cash Management Commercial Account Support (2014 - Present)
 Service existing and new Cash Management customers by, but not limited to, creating
Cash Management service agreement documentation, obtaining appropriate customer
signatures and conducting customer appointments and training visits
 Complete the implementation of new products and services according to the proposed
terms of the sales agreements
 Organize and lead training appointments onsite at the customer's place of business to
educate customers in the use of Cash Management's suite of online products, and how
to effectively use them to manage their business. Offered products include ACH
Origination, Domestic and International Wire capabilities and Remote Deposit Check
Scanning
 Partner with the Security Department to investigate and analyze fraudulent account
activity including providing evidence and pertinent documentation for fraudulent
transactions
 Secure customer accounts utilizing fraud mitigation services such as Positive Pay and
ACH Debit Block to prevent further liability
 Maintain internal account structuring and pricing, including interest rate and fee
assessment
 Identify potential new business/service opportunities
 Develop and maintain positive working relationships with all Cash Management
customers.

2. ANDREW BLACK
PAGE 2.
Senior Customer Service Representative (2012 – 2014)
 Interviewed customers in person, over the phone, and via email to determine appropriate
loan products based on their needs
 Calculated debt to income ratios to conform with credit guidelines
 Counseled customers on credit reports, financial documents, loan documents, and
consumer lending process
 Contacted customers throughout loan process to obtain required documentation for loan
review
 Strived to satisfy all customer questions and expectations by upholding the highest
customer service standards
 Processed all overdraft decisions
 Approved account security overrides
 Completed Currency Transaction Reports and Suspicious Activity Worksheets as
required
 Ensured branch cash level compliance
 Assisted in daily branch settlement procedures
 Maintained reports on cash drawer and settlement discrepancies.
Domino's Pizza Dover PA 1997 – 2011
Senior Store Manager
 Oversaw all general operations of the restaurant franchise
 Interviewed and hired all employees
 Trained all new and current staff
 Maintained effective staffing levels to accommodate business needs
 Responsible for all product ordering and inventory
 Calculated and maintained profit and loss margins
 Audited cash levels for store and delivery personnel
 Responsible for all building maintenance.
EDUCATION & TRAINING
Associate’s Degree in Science, Penn State University
Proficient Computer Skills
 Signature Core East 10
 Fraudgurd
 Banklink Back Office
Corporate Training
 Current on all 2015 AML/BSA/OFAC required bank compliance tests
 NMLS registered
 Notary Public (commission expires 8/19/2017)