1. Redundancy CV templateby reed.co.uk
Samantha Nash
22 Abbott Road, Winton, Bournemouth BH9 1HA
01202 259032 • 07502776323 • loopy28@hotmail.com
Personal statement
Retail/Customer Service Advisor with over fifteen years’ experience in the retail industry and 2yrs
office-based customer service. Proven track record of success, including good feedback from the
CEO of the company for outstanding service, professionalism and quickly resolving the customers
issue to his satisfaction. Currently looking for work due to company closure, looking for the right
opportunity to bring my expertise to a well-established company in a customer services role.
Key Skills
 Excellent customer service skills
 Experienced in making a good rapport with customers
 Experienced user of Microsoft Office, including Exel, Word and Outlook
Employment History
Technical Support Advisor, WDS, A Xerox Company, Poole
(May 1 2014 – Present)
Duties as a Technical Support Advisor:
Provide customer support via multiple touch points (e.g inbound calls, e-mail)
• Accurately log customer and product information into our system
• Proactively develop skills and knowledge through effective use of systems
• Understanding customer care and apply to all customer touch points
• Share knowledge gained with team through effective knowledge transfer
• Maintain a high standard in personal KPI targets as defined
• Resolve end customer issues ensuring the customer is satisfied and that the issue is resolved in an
efficient manner
• Achieve customer targets by resolving customer issues in a timely manner
• Knowledge proactively shared with the business and captured in a formal manner
Back-up QA: Assessing agents calls and marking accordingly.
HLC Concerns: Dealing with customer complaints as they come in from HLC Telecoms, the floor or
from a Team Leader at an executive level and resolving those complaints to customer satisfaction.
Receptionist, Gales Solicitors, Bournemouth
(March 2014 – March 2014)

2. Redundancy CV templateby reed.co.uk
Key results and responsibilities:
 Managed the reception desk in a busy Solicitors office.
 Taking phone calls and passing them to the relevant colleagues, writing emails, using a
franking machine, general office admin.
Night Cashier, W J King, Welling, Kent
(June 2001 – March 2011)
I served various goods from the shop through a night hatch, saw in deliveries of goods &
petrol & did general housekeeping of the shop overnight as well as stocking the shelves.
REASON FOR LEAVING:
I left to go on maternity leave but during that time had moved counties so it was no longer
possible for me to retake my position.
*my work history does go back further but unfortunately these companies now no longer exist,
although I can give descriptions on request.
Education
Bexleyheath School
(September 1992 – July 1997)
10 GCSEs including Maths and English
References
References are available upon request.