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Abigail Cole
Winchester, CA  307.920.0014  ahcole1607@outlook.com
Financial Services – HR Specialist
 Award-winning customer service and human resource trained professional with eight years in the
retail and banking industries and three years of management experience.
 My goal is to find a company that is as passionate about long term potential with their employees as
their product.
Skills
 Creative TeamLeadership
 Employee Relations Authority
 Customer Service
 Learning and development / training
 Goal Driven
 Selective interest in recruiting,
retention strategies, engagement,
leadership development, and
diversity inclusion
 Public relations – customer
relations
Professional Experience
WELLS FARGO – Golden, CO, Poulsbo, WA, Hemet, CA
National bank producing investing and deposit growth
Titles Held: Teller, Lead Teller, CSSR and Personal Banker, Service Manager II, Wire Transfer Specialist
November 2010 to present
 As a Service Manager, worked diligently on team member retention strategies, regulatory
processing, hiring, onboarding, learning development, and training.
 Coached direct reports to promote sense of engagement and personal growth within company.
Aligned focus with management team to meet the overall desire for prolonged retention of talent
that was acquired.
 Continuously worked with recruiters to maintain adequate staffing and work through talent
management initiatives.
 Drive branch progression to align with overall goals of the footprint.
 Strategic planning quarterly and annually with management team.
 Continuously worked to maintain top customer experience possible
Selected Accomplishments:
 Promoted after two quarters from Teller to CSSR
 Promoted after one quarter in CO to Personal Banker
 Top 2 producing CSSR in Foothills District, Q3 & 4 2013
 Top teller line for Customer Experience in Foothills District 3rd
Quarter 2014
 Top teller line for Customer experience in Foothills District 1st
Quarter 2015
Lerner New York and Company – Lakewood, CO
Multimillion-dollar Company selling apparel and accessories for women
Assistant Store Manager, 6/2007 to 12/2009

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 Managed the day to day operations of the store including opening and closing procedures,
prepared bank deposits, and worked with district managers on meeting sales metrics.
 Trained staff in transaction processing.
 Excelled in meeting sales metrics for selling credit to customers.
Selected Accomplishments:
 Youngest manager at the Lakewood Belmar store 2008
 Top credit performer
Technology
Software: Adobe, MS Office (Word, Access, Excel, PowerPoint, management), CARCO,
PeopleSoft, HRIS
Education
UNIVERSITY OF SCRANTON – SCRANTON, PA
Masters of Science in Human Resources, Graduate with Honors 03/2015, 3.84 GPA
 Major: Human Resources
 Excelled in learning and development courses, recruiting, and diversity
UNIVERSITY OF WASHINGTON – SEATTLE AND TACOMA, WA
Bachelor of Arts in Psychology, 08/2012
 Major: Psychology l Minor: Human Development