1. SHELLY MYERS
411 S. Grover Ave # 52 - Alma, MI 48801
shellymyers23@yahoo.com (989) 493 - 9225
https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile
PROFESSIONAL SUMMARY
Dedicated customer service representative who provides exceptional customer service through active
listening and problem solving. Customer service and sales professional successful at improving customer
retention rates and growing revenue by furnishing world-class customer service. Organized, motivated
and hardworking with proficiency in Siebel and Microsoft office. Maintains strong relationships with clients
securing repeat retention for company.
WORK EXPERIENCE
General Dollar, Mount Pleasant, MI December 2015 - April. 2016
Job Title: Retail Sales Associate
Welcomed customers into the store and helped them locate items.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Educated customers about the brand to incite excitement about the company's mission and values.
Operated Stocked and replenished merchandise according to store merchandising layouts as including stocking and inventory.
Handled all customer relations issues in a gracious manner and in accordance with company.
Acceptance Now, Mount Pleasant, MI June 2015 – December 2015
Job Title: Sales Assistant
Sold products, service and credit program.
Processed cash and credit payments rapidly and accurately
Greeted customers in a timely fashion, while quickly determining their needs.
Documented all customer inquiries and comments thoroughly and quickly.
Coordinated between departments and chain of command to escalate issues.
Completed all point of sale opening and closing procedures, including cash register and bank deposits.
AMorley and Company
General Motors Call Center, Saginaw, MI October 2011 to May 2015
Job Title: Pod Leader / Customer Service Representative / General Motors Representative / Tier I Agent
Determined customer needs by asking relevant questions and listening actively to the responses.
Accurately documented, researched and resolved customer service issues.
Defused volatile customer situations calmly and courteously.
Escalated unresolved customer grievances to designated departments for investigation.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
Implemented incentive to increase productivity by offering employees printout of client compliment for exceptional
customer service provided.
Effectively advises persuasively viewed as trustworthy to lead customer to best resolution in a positive manner for
the company.
Maintains strong relationships with customer who request specific agent for assistance and guidance.
EDUCATION DAVENPORT UNIVERSITY, Alma, MI Associate Degree received in: Applied Science,
Administrative Assistant Executive Emphasis Diplomas received in: Office Assistant, Communication Specialist and
Computer Applications Specialist