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Steven Wenstad
1056 NE 34th Street, Oakland Park, FL 33334
wenstads@gmail.com (703)725-5490
OPERATING SYSTEMS
Microsoft Windows up to Windows 7 (some experience with Windows 8)
SOFTWARE and APPLICATIONS
Microsoft Office 2010 MS Active Directory Interwoven/iManage
Microsoft Exchange Citrix Backup Exec
Avaya PBX/Voicemail Cisco Call Manager Cisco Unity
Workshare Document Comparison Webex Adobe Acrobat/Nuance
SKILLS AND EXPERIENCE
MS Active Directory Administration Wireless Networking
iPhone/Android/Blackberry support Audio Visual Conferencing
Network Printing Desktop Support
Microsoft/Cisco network support MS Server 2000 support
28 years experience in IT, 9 years’ experience at law firms
TekSystems/Actavis-Sunrise, FL Mar 2015 – Present
Client Services Analyst
 Provide End User Support, via phone and Remote Services for a Worldwide
Pharmaceutical Company
 Achieved top numbers of closed tickets consistently, within 6 months of employment
 Cut time required to send out new user network credentials in half by utilizing tools in
Excel unknown to other employees
 Raised morale and team appreciation by organizing a team outing
 Administer user accounts via Active Directory, including group membership, password
changes
 Software installation via Altiris Deployment Solution
 Avaya IP and Digital phone set up and deployment, including Voicemail
Summit DebateEnterprises/Jenny Cook and David Kraft Dec 2014 – Present
Operations and technical support/Project Manager/Designer
 Oversee and implement all technical support operations for a national debate and speech
institute and communications consulting firm.
 Impressively designed and managed the landscaping of a backyard. Designed and
remodeled a kitchen.
Arnold & Porter, LLP - Washington, DC Nov 2008 – Feb 2014
IT Support Specialist/Weekend Support
 Provide end user support for firm provided equipment, including laptops, desktops,
printers, as well as firm applications

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 Displayed responsible work ethic, working 12 hour night shifts every weekend for 5
years where I was the only IT person in the office.
 Reduced equipment loss through maintenance of a running inventory of firm assets, to
include loaner devices
 Gave incoming personnel peace of mind through having all IT equipment configured, set
up and ready to be logged in during their first hour of employment. Also collected
departed users’ equipment
 Kept attorneys and colleagues connected, keeping mobile devices connected to the
server, to include Blackberry devices used with BES, iPads, iPhones and Android smart
phones and tablets configured with Active Sync
 Assured server functionality via regular system checks
Heller Ehrman, LLP – Washington, DC Oct 2004 – Oct 2008
Senior Automated Support Analyst (Contract Oct 2004 – Nov 2005)
 Provide end user support for firm provided equipment including laptops, desktops,
printers, Cisco IP phones and firm applications
 Was contracted for 3 months while an employee was out on maternity leave. My work
ethic and ambition impressed the management so much, I was kept on for 14 months until
a position could be created to hire me
 Immediately upon hire, was requested to join the branch “Happiness Committee”, which
organized monthly events to raise morale and build company cohesion
 Received numerous Kudos awards from appreciative coworkers for my duties
 Raised team morale by covering “on call” duties for coworkers, as well as being the sole
point of contact for the server room cooling system. When the cooling system would
malfunction, I would be responsible to show up and repair it, or contact our vendor.
 Provide user administration functions via Active Directory
 Project Manager of a 130 person office move from one building to another, putting in a
100 hour work week to accomplish the goal
 Provide assistance with network and server support
 Administer and provision all mobile devices (Blackberry, Treo, and Palm)
 Manage and administer all videoconferences and teleconferences, as well as maintaining
the equipment
 Maintain a running inventory of equipment and supplies
 Assisted in management tasks when necessary
Legal Placements, Inc, McLean, VA/MarCorSysCom, Quantico, VA Dec 2003 – Mar 2004
Help Desk Support Technician
 Provide tier 1 support to all users in Marine Corps Systems Communications Group
 Respond to any computer problems called in, either remotely, or desk side
Divine, Inc/marchFIRST, McLean, VA and Chesterfield, MO Nov 2000 – Oct 2002
Operations Engineer
 Monitor web sites for web hosting firm
 Within 2 months of hire, was promoted to night supervisor, over team, as most recently
hired team member
 Repair or escalate all problems

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 Utilize Unix platform for web servers
Unisys Corporation, Reston, VA Mar 2000 - Nov 2000
Network Design Engineer III
 Maintain RF Tracking System
 Troubleshoot, diagnose, and repair networking problems
 Perform Help Desk duties
 Train incoming personnel
 Implement inventory tracking system.
Telos Corporation, Ashburn, VA Dec 1996 - Feb 2000
Systems Engineer
 Build, configure, install, upgrade, and maintain nationwide networks implementing the
military ID card system
 Raised team morale by volunteering for the less coveted sites
 Troubleshoot, diagnose, and repair networking problems
 Perform Help Desk duties
 Train incoming personnel.
North Dakota Air National Guard
Communications Specialist Feb 1996 - Jan 1997
 Maintain and upgrade all pc’s on the base
 Train incoming personnel.
 Volunteered for a 3 month deployment to Germany, where I saved the Ramstein Air Base
time and money by volunteering to take a position as a phone operator, freeing up a
previously trained individual to perform the duties I would have had to be trained on.
United States Air Force
Electronic Computer Switching Computer Specialist Dec 1988 - Jan 1996
 Maintain computer system on board Airborne Warning And Control Systems aircraft
(AWACS – E3)
 Troubleshoot and repair equipment
 Immediate supervisor of four individuals - train, write performance reports, and
discipline.
CERTIFICATIONS
MCSE, 1999
MCP+I, 1999