Desktop Support (1)

Rajesh.S.R Email :rajesh.rathinam84@yahoo.com
rajesh.rathinam9@gmail.com
rajeshsystemengg@yahoo.com
Mobile :+91-9738794320,+91-8056504153
Having Good Experience in IT Infrastructure Support
objective:
My aim is to be intricately associated with an organization that gives scope for growth with the
increasing needs of Desktop Support. I wish to be part of a team that values hard work,
commitment, dedication and thus dynamically become the backbone of the company by achieving
maximum productivity and customer satisfaction in given time. Work towards my goal of being an
expertise in Desktop Support and learn new technologies.
Professional Summary:
Present experience:
Company Name: IT MANTRA
Position Held: Technical Support Engineer
Period: From Mar 25 2015 till date
Job Responsibilities:
 Supporting clients remotely with the help of Remote support tools such as Team Viewer &
TightVNC,
 Remote Desktop Connection.
 Monitoring Hardware, Networking, Sharing and Security setting.
 Requirements Analysis of Hardware & Hardware Maintenance.
 To take Backup process of various database using Eternal Hard Drive and syncback pro.
 Installation of Software package on different O.S & Managing user Group and Account.
 Installing Configuring MS Outlook & Thunderbird.
 Installing Windows98, Win2000prof, Win XP (1, 2, 3) & Server2003, Win7, Win Vista windows
2008 server R2.
 Assembling, De-Assembling, Services, Troubleshooting and Perform hardware related
installation.
 Responsible for any system failure.
 Handling Anti-virus software’s installation updating and maintenance.
 Configure any Printer in as per network environment
 Handling the INOX Server and Showbizz.
 Troubleshooting the LAN.
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Mobile :+91-9738794320,+91-8056504153
 Handling the TMS Server and LMS Server.
Previous experience:
Company Name: IBM Info Services
Position Held: Technical Support Engineer
Period: From Feb 2013 – Dec 2014
 Supporting clients remotely with the help of Remote support tools such as Team Viewer,
 Remote Desktop Connection.
 Monitoring Hardware, Networking, Sharing and Security setting.
 Requirements Analysis of Hardware & Hardware Maintenance.
 To take Backup process of various database using Eternal Hard Drive.
 Installation of Software package on different O.S & Managing user Group and Account.
 Installing Configuring MS Outlook & MS Outlook Express.
 Installing Windows98, Win2000prof, Win XP (1, 2, 3) & Server2003, Win7, Win Vista.
 Assembling, De-Assembling, Services, Troubleshooting and Perform hardware related
installation.
 Responsible for any system failure.
 Handling Anti-virus software’s installation updating and maintenance.
 Configure any Printer in as per network environment
Previous experience:
Company Name: Mind Soft Solution,
Position Held: Desktop Engineer
Period : From July 2011 To Dec 2012
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Mobile :+91-9738794320,+91-8056504153
 Reviewed the processes on a periodic basis to ensure the proper functioning and validity of
the process.
 Processed the everyday email requests and helped in troubleshooting.
 Supporting users and solving the Problems through Remote Tolls like Team viewer
 Maintained and executed the routine messaging in the organization.
 Processed the backup information and the recovery process in time of emergency.
 Performed administrative tasks for the messaging and the mobile devices on everyday basis.
 Resolving problems related to Users, computers and Group account.
 Resolving live meeting and calendar related issues.
 Trouble shooting of User ID account lockout problems.
 Creation of Large File share ID and resolving problems related to Web share.
 Providing Mailbox rights/delegate access of common Mailboxes to specific Users.
 Replying to the Emails sent from Users with solutions on priority.
Previous Experience:
Project Name: (Times Technologies, Chennai)
Position Held: Desktop support engineer
From Jan 2010
To May 2011
 Installing, configuring and troubleshooting of network printers.
 Addressed helpdesk queries and resolved problems pertaining to Software and Hardware
related issues throughout the network with over 800 users while managing complete LAN.
 Completely managed User IDs and Groups, Mailboxes & Email Access using Exchange
Server
 Installed, configured and maintained various Microsoft Operating Systems ranging from Win
98 to Win 7 including Server and Client end technologies for Desktops & Laptops
 Attended to issues pertaining to hardware & software throughout the network and to data
networks (Corporate LAN/ WAN and Internet)
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Mobile :+91-9738794320,+91-8056504153
 Installed and configured software’s like MS-Office.
 Updated systems with latest patches and virus definitions
 Provided support to on-site and off-site staff through mail/telephone.
 Configuring and troubleshooting on all kinds of data card issues.
 Managing and maintaining assets (desktops and laptops) for audit purpose.
Educational Summary:
 B.SC – Information Technology
Institution : Ayya Nadar Janaki Ammal College of Arts &
Science
Year of Passing & Percentage : 2006 & 65%
 MCA
Institution : Arulmigu Kalasalingam College of Engineering.
Year of Passing & Percentage : 2009 & 70%
Declaration:
I hereby declare that the above information is true to the best of my knowledge and belief. I
affirmatively confirm that if given an opportunity to work in your esteemed organization, I will deliver
my full potential in all my endeavours.
Place:
Date:
(S.R.RAJESH)
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Desktop Support (1)

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