1. Michael Murillo Sr.<br />6933B Alto Rey Ave. El Paso, TX 79912 Phone: (915) 861-3137 michael.murillo@elp.rr.com<br />Key SkillsNetwork & System SecurityTroubleshooting, Diagnose, and RepairProblem SolvingSoftware & Hardware InstallationSystem UpgradesRegulatory ComplianceSystem Integration PlanningMultitier Network ArchitecturesEducationPark University - Ft. Bliss, TXBachelors of ScienceManagement of Computer Information Systems2010Computer Learning Center -Anaheim, CAAssociates of Applied ScienceMicrocomputer Technology1991Technical Support ProfessionalExpert in Problem ResolutionRecent college graduate with 5+ years of network administration and technical support experience including back-up, security management, email systems, applications and client/server hardware supportTechnology SummaryOperating Systems:Windows 7, XP, Vista, Windows Server 2003/2007/2008, Linux, Mac OSXSoftware:MS Office (Word, Excel, Outlook, PowerPoint, Access), MS Visio, MS Project, SAP, Lotus Notes, CRM, SSO, DBMSNetworking:LANs, WANs, MAN's, WLAN's, VPNs, Routers, Firewalls, TCP/IPLanguages:SQL, JAVA, HTMLIT ExperienceInfoBite Technologies - El Paso, TX February 2008 to PresentTechnical Support SpecialistResolve issues related to Windows, network connectivity, as well as problems associated with software and hardware errorsMaintain network security by configuring firewall rules, web content filtering, user administration, malware detection and preventionInstall software applications, hardware peripherals and devices, update software and hardware drivers as needed, upgrade computersInstall and maintenance local printers, setup network printers, configure print serversPerform daily back-ups of local servers, data recoveryJetMicro Corporation - Orange Park, FL February 2008 to PresentTechnology Sales ConsultantTrain establishment personnel in technology use, utilizing knowledge of computers and peripherals. Recommend equipment to meet customer requirements, considering salable features, such as flexibility, cost, capacity, and economy of operation. Negotiate terms of sale and services with customer. Sell computers, hardware peripherals, software, and services to SMB’s, Government, and Educational facilities.•Highly regarded for consistently achieving superior sales results through focus, planning, and determination.•Answer technical questions about products, follow-up with any issues pertaining to billing, ETA's, and product availabilityCompUSA, Inc. - El Paso, TX August 2004 to February 2008Commercial Accounts ManagerComputex - El Paso, TX 1998 to 2004PC Desktop Support/Technician<br /> Available for Full-Time & Contract Assignments<br />