1. David Kester
3181 Warren Rd. Cleveland, Ohio 44111
Phone: 216-941-9979 Email: dk112th@hotmail.com
DESK SIDE SUPPORT
SKILLS
SERVER OS/
SERVER ADMINISTRATION: Windows 2003 Server, Windows NT4.0/3.51, Windows 2000 server, Active
Directory; manage-create users, work groups and email accounts, logon
scripts, Novell, access to network resources
DESKTOP OS: Windows XP, Windows 98, Windows ME, 95, MS-DOS, Windows 2000,
Windows NT Workstation 4.0, Vista
PROTOCOLS: TCP/IP, NetBEUI, DHCP
LANGUAGES: Visual Basic 6.0, C++
DATABASES: MS SQL Server 2000/7.0, MS Access 2002
ARCHITECTURE: N-tier Systems Design, Performance, Microsoft Patterns and Practices Doing
OS Beta Testing, Enterprise Library (Application Blocks for .Net)
DESKTOP HARDWARE: Owned my own business building servers, notebooks, desktop PCs, and
provided technical tier 2-3 support for companies.
DESKTOP SOFTWARE: PC Any ware, Dame Ware, Microsoft Office Suite, Lotus Notes 3.x,
Symantec Norton Antivirus Corporate-2006 and Norton System Works,
Symantec Ghost, MacAfee Antivirus, Remedy, Spybot, Ad aware, Veritas
Tape Backup System
EXPERIENCE
CDI
Desk side Support Technician June 2008- Present
• Responsible for all North East locations.
• maintained all Dell laptops and Desktops, and servers
• supported local and remote users
• The Ticketing system we used was called Heat.
• Issues supported: Network Issues, changing tapes on Symantec Tape Backup, installing Symantec tape backup
on server and assisting in folder structure and permissions, Active directory maintenance, user profile creation,
work groups, standard break fix, Hardware and software repair, virus cleans, we used Dameware for remote
assistance, and maintained CDI Computer hardware inventory for Cleveland North East.
Q-Lab / Contractor Jan2008-Feb2008
Deployment Lead
• Responsible for the imaging, configuring, and deployment of 150 XP laptops and desktops
• Responsible for training the deployment technicians.
• Installed network printers.
• Maintained all Dell laptops and Desktops - include hardware issues, software issue, Network Issues, standard
break fix, Active directory maintenance, user profile creation, work groups and pc setup on domain.
Revol / Contractor Oct 2007-Dec2008
Desktop Support
• Responsible for hardware repair Active directory maintenance, user profile creation and work groups, pc setup
on domain, printer issues, software issues, and Ghost image builds.
• Responsible for the deployment of all new computers.
Forest City / Contractor Sept 2007-Oct 2007
Desktop Support
• Help Desk - provided front-line support for 1,000+ end users over remote locations.
• Responsible for high volume ticketing on Altiris, resolutions, escalations follow-up, Active directory, desk side
support, and local break fix.
Recovery Resources / Contractor Aug 2007
Deployment Technician / Desktop Support
• Responsible for hardware and software upgrades and the roll out of all new computers.
• Responsible for network connectivity issues, Active directory maintenance, user profile creation and work
groups, setup of exchange profiles and public folders, pc setup on domain, domain maintenance, printer issues,
Hardware maintained and repair, software issues, and Ghost image builds.

2. • Proven ability to relate technical terms to non technical individuals.
Verizon Wireless / Contractor March 2007-July 2007
Deployment Technician / Desktop Support
• Responsible for deploying images with ghost and to Dell laptops, desktops workstations and servers.
• Troubleshot and supported hardware, networking, and software issues.
• Migrated computers from one organizational unit to another.
Honda R&D Americas Inc. / Contractor Dec 2006- March 2007
Lead Deployment Technician
Dec2006-Current
• Responsible for hardware and software upgrades and the roll-out of approximately 350 computers.
• Responsible for the imaging, configuring, and deployment of desktop and laptop computers.
• Troubleshot and supported hardware and software issues.
• Responsible for promoting a healthy team environment while assisting fellow team members in all duties.
The Department of Defense and ACT/ NMCI / Contractor Jan2006- Nov2006
Desktop Support
• Responsible for checking remedy for tickets.
• Responsible for password reseat in active directory, user set ups, pc builds, hardware trouble shooting, network
connectivity issues, spy ware, viruses, software trouble shooting, Network Trouble shooting, shipping parts,
receiving parts from users, repairing and sending back.
The Department of Defense / Contractor Oct2005 – Jan2006
Desktop Technician
• Responsible for answering calls for DEFAS and contractors having issues working on the Wide Area
Workflow.
• Responsible for hardware and software upgrades.
Kaiser Hospitals / Contractor Aug 2005 - Oct 2005
Deployment / Desktop Technician
• Responsible for doing virus fixes, general break fix, and support for Windows XP. Backing up users files and
restoring new image after virus infection.
• Responsible for deploying new PCs and setting up new Dell image.
• Responsible for setting up firewall protection, setting up user profiles and specialized software.
Charter One Bank / Contractor Jul 2005
Deployment Technician
• Responsible for rolling out 50 locations in one night.
• Responsible for six technicians and two different locations.
• Deployed new operating systems from Windows 98 to XP and installed new servers, routers, switches, monitors
and printers.
Alltel / Contractor Jan 2005 – May 2005
Desktop Support
• Responsible for hardware and software installation and maintenance on servers, PCs, routers, cabling, and
wireless routers.
Alcoa Aluminum Company / Contractor Oct 2003 - Jan
2005
Deployment Technician
• Responsible for the imaging, configuring, and deployment of desktops and laptop computers.
• Responsible for formatting computers with new images with Ghost.
• Responsible for taking machines to baseline and installing site-specific software, and pulled the users important
data over to the new machine. This included setting up exchange server for outlook and installing .pst and .pab
files to configure Outlook.
• Installed network printers.
• Responsible for hardware and software upgrades.
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3. GE Reuter-Stokes / Contractor Dec 2001 – Sep 2003
Desktop Support:
• Trouble shot Dell Laptops, desktops and servers
• Issues dealt with: Connectivity, user permissions, sign on to the network, viruses or virus updates, staged
machines, Imaged with Ghost, active directory users and computers, rolled out new machines, wireless network
Issues, and Supported GE Intranet Central website for users to post help desk tickets.
GE Consumer Products in Nela Park / Contractor Dec 2000-Nov 2001
Deployment Technician
• Responsible for ghosting old laptops with ghost and created image on shared network partition. Renaissance
• Responsible for the imaging, configuring, and deployment of desktop computers.
• Responsible for hardware and software upgrades.
Information Technology / Consultant Aug 2000 - Nov 2000
Deployment Technician
• Responsible for Rolling out 100 computers for NASA
• Responsible for formatting and ghosting with Windows NT, Windows 2000 with service pack 6, Office 2000
and unique software images.
• Worked with specialized hardware, and installed to suit the users’ needs. All machines were Micron machines:
BV TECHNOLOGIES: Nov 1999 - Jan 2000
Deployment / Desktop Technician
• Responsible for installing and configuring Windows NT, along with service pack 4-5, and configured Network
cards for domains and workgroups.
• Installed and configured reflections on workstations. Configured LAT connections on NT and Windows 98.
• Responsible for roll out of Win 2000 and moved all our users from Novell to Active Directory.
Army National Guard: May 1997-May 2003
• Specialist E-4 worked with the 112th Engineers Battalion. Transportation, general maintenance of Army
vehicles and control of shipping and receiving was primary responsibility. Battalion Clerk: record reviews;
maintain insurance policies, Database management and construction on MS Access.
• Leadership Experience: (Pre boot camp Instructor): Instructing recruits on Military Customs and Moral Military
Obligation Enforcement.
United States Navy: Aug 1996-May 1997
• Great Lakes Illinois boot camp. Pre boot camp marching drill instruction and physical fitness
Oct. 12, 1996 I was stationed in Norfolk VA. While on the USS Cape St. George (CG-71) until May 12.
Worked with the deck division, also piloted the ship, worked in deck preservation
OTHER EXPERIENCE INCLUDES:
• Independent consultant for Cleveland Based companies for the last 6 years May 1999 - Aug 2005
• Worked as a Teaching Assistant for Remington College of Cleveland July2001 - July 2003.
• Beta Testing new Microsoft Desktop and Server OS May 2002- Current
EDUCATION:
Associate Degree Computer Network Technology
Remington College Cleveland, Ohio
A+ trained
Microsoft Office 2007 Trained
Microsoft Windows XP trained
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