1. Avinash Kumar Mishra
C-116 Hariher Nager Luck now
Mobile N0-:+918948165601-7270052938
E-Mail: avinash_mishra40@rediff.com
avinash.1982@outlook.com
Date of Birth-14-09-1984
Passport No-L8482921
Seeking a position within IT Sector where extensive experience can be further developed and fully
u utilizes my current experience of 8.7 Years.
SYNOPSYS
 A result oriented professional with in more than Eight years six month’ experience in
Desktop Support , Server support and Network support
 Currently Working With Aegis LTD. An Essar Enterprise as a Sr.IT Executive
 Valued contributor who performs confidently and effectively under pressure and thrives
on challenge
 Customer-focused performer who is committed to quality in every task-from personal
interaction with co-workers and user to high level of service provided to company
users /customer
 Ability to function as a team player and alternatively work independently to achieve
objectives
 Deft at maintaining quality standard of functionality
 Exceptional communication collaboration & team building skills with proficiency at
grasping new technical concept quickly and utilize the same in a productive manner
CERTIFICATION
1. Two years Diploma in Computer Hardware & Network Technician from Inset Institute of
Engineering Technology Noida
2. Microsoft Certified Professional. (MCP)
3. Cisco Certified Network Associate. (CCNA)
4. Cisco Routing Implementation (CCNP)
CAREER HIGHLIGHTS
1. Reliance Retail Ltd. One year working as IT Engineer 25th
May’ 2007, to 30th
Nov2007
Lucknow After that 05th
Dec 2007 to 31th May 2008 Amritsar. Till on the Behalf of the PCS
Technology LTD.
2. Indian Air Lines Amritsar Six month working as System and Network Administrator
05th
Jun’2008 to 30th
November 2008 till on the Behalf of the PCS Tech LTD
3. Working with TATA Consultancy Services Ltd as a Cisco Support Engineer from 22th
Dec2008 to 03rd
July 2009 till on the behalf of the Spectrum Info solution Pvt Info Ltd.
4. Currently Working Aegis LTD an Essar Enterprise Luck now As a Sr-IT Executive from
23th Nov 2009 continue
Functional

2.  Primarily involved in the administration and support of an infrastructure. It will involve
end to end installation, configuration setup and maintenance of the whole IT
infrastructure
 Creating, configuring and troubleshooting Group Policy as per location requirements.
 Creating Special service account and providing limited delegation as required.
 Configuring and monitoring Backup on Domain Controllers.
 Part of the IT team and takes care of Network services clouding server operations user
Administration Network Troubleshooting and providing computer software and
hardware support to end user
 Debugging/Troubleshooting the application
 Managing the smooth implantation and testing of the application at client location
 Act as customer interface for all technical issues and question
 Handle information and status requests related to os loads
 Supports patch management process for windows2000/2003server
 Preparation of install documentation and test procedures
 Research, diagnose and resolve technical issue surrounding LAN, Microsoft Office, e-
Mail, Internet connection and hardware peripherals.
 Determine whether problems were due to connectivity or if they were higher layer
problems
 Provide technical telephone support to correct software
 Attending to the network faults, analyzing the faults through root-cause analysis and
suggesting technical solution for overcoming the same.
 Manage Symantec End Point Protection Server And WSUS Server
 Check the Status of PRI&SEC Lease Line Avaya Gateway PRI Lines
 Configure Outlook Express and Microsoft outlook
 Responsible for the maintenance of LAN/WAN environment including domain
controllers
 Regular Server Maintenance Activities, for running the system, Space management,
queuing problems etc on FTP Server.
 Evaluate new hardware and software technology and assess applicability to the
communications requirements of the corporation
 System State Data Backup (clients, servers and active directory)
 Manage the Cisco switches (L3, L2, 3750, 2960).
 Manage the Cisco and Router [Cisco 3800,3900 series, ]
 Maintaining IT asset details and reports.
 Provide support of AEGIS BPO Running 24*7*365. And maintaining maximum uptime
 .Coordinating with respective clients.
SKILL SET
Technical
 Managed installation, configuration and administration of Cisco equipment in IT
architecture of organization. Configured IT LAN/WAN elements and held responsibility
of maintaining and monitoring performance of network.
 Provided Tier1 technical support; assisted users facing network problems. Performed
advanced troubleshooting, diagnostics and provided tier/level-1 solutions to network
failures.
 Worked in coordination with team members to decrease key IT problems and complete
assigned projects.
 Windows Server Administration (Windows 2003 & 2008)
 Applications: MS Exchange 2013,2010 Enterprise infrastructure software, Enterprise
Server, Symantec Antivirus

3.  Managing and Maintaining the Servers, PC’s, Routers and Switches.
 Configuring, Managing and Maintaining Networking Equipment’s.
 Network processing, centralized and distributive network connection
 Installing, configuring and administering network technologies
 PC Installation, Configuration &Maintenance
 Served as Role Desktop Analyst providing technical support for 2400 user
 Responsible for loading new software and system on existing equipment
 Responsible for research, acquisition and configuration of all new network and server
hardware system
 Wrote and distributed procedures for end-user and technicians for upgrading and
implementing system/software roll-outs
 Respond to evaluated and priorities incoming phone and email request for technical
assistance from users from users experiencing problems with hardware, software,
networking and other computer related, web, and telecom technologies
 Reduced system set up time by over 50% by writing and updating system documentation
pertaining to configuration and set up procedures for installing and configuring complete
system by new members.
 Active Directory users and groups management.
 Monitoring VAM server
KEY PROJECT HANDLE
1- At Present in Aegis BPO Limited (An ESSAR Enterprise) As a Sr.IT Executive 23-
Nov-2009 continue
2- Worked with TATA Consultancy Services (TCS) Lucknow as a Cisco support engineer
3- Worked with Reliance Industries Limited as a IT Engineer
4- Worked with Indian Air Lines Amritsar (Punjab) as a IT engineer
ACADEMICS
High School from UP Board
Intermediate From UP Board
B.A from Lucknow University
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PERSONAL DETAILS
Father Name: Sri Uma Nath Mishra
Permanent Address: C-116 Hariher Nagar Luck now
Marital Status- Married
Location Preference: Gurgav, Pune, Delhi