1. Thomas Bollard
33 Archung Road, Wayne, NJ 07470
201 396 5025
Tombollard@yahoo.com
PROFILE SUMMARY:
Information Systems Professional with expertise in client/server applications, hardware configuration, and network
administration. Currently seeking a position with an organization that enables me to build on existing skills and offers the
potential for future growth.
TECHNICAL SKILLS:
 Upgrade Desktops and Laptops for hardware and software
 Refurbished laptops
 Troubleshoot hardware on Desktops and Laptops
 Windows XP through Windows 7
 Designed, implemented, and administered Peer-to-Peer, and Site-to-Site Networks
 Created Group Policy and set up DHCP Servers on Windows Server 2003 and Windows Server 2008 in lab
environment
 LAN/WAN Networking, DHCP, DNS, WINS, Active Directory, TCP/IP
EDUCATION:
Anthem Institute (formerly known as Chubb) – Parsippany, NJ
Computer Networking Diploma 2013
Ramapo College – Mahwah, NJ
Bachelor of Science, Information Systems 2003
The Chubb Institute – Parsippany, NJ
Data Center Support Diploma 1996
Bergen Community College – Paramus, New Jersey
Associates Degree, Liberal Arts 1995
WORK HISTORY:
Package Handler, UPS – Parsippany, NJ Sep., 2012 – Present
 Responsible for unloading upon truck arrival
 Accountable for assorting items accordingly
Windows XP migration to Windows 7 Project, Insight Global. Contractor at Express Scripts Aug., 2015 - Apr.,. 2016
 Break fix on laptops and desktops.
 Uninstalling , installing ,and configuring Teradata, Bi-Query, SAS 9.3, and IBM Rational Application Developer 8.5.
 Add RSA Token to user in the RSA console.
 Uninstalling, installing, Mcafree Encryption Software.
 Using Mcafree Console to add users to systems, reset passwords, and reset Tokens.
 Uninstalling , installing ,and configuring VPN software.
 Set-up Desktop and Laptops for new Employees.
 Uninstalling , installing Websense
 Imaging Laptops and Desktops with SCCM.
 Pushing down software from the SCCM server.
 Uninstalling, Installing SCCM on desktop and laptops.
 Uninstalling , Installing and configuring Avaya Software.
 Flashed Avaya ip phones.
Level One Tech Support, Henderson Harbor Search LLC contract at Maquet / Getingegroup Nov., 2014 - Jun., 2015
 Break fix on laptops and desktops.
 Uninstalling , installing ,and configuring VPN software.
 Uninstalling , installing ,and configuring IP Communicator software.

2.  Troubleshooting Microsoft Outlook
 Worked on Microsoft Exchange migration to Microsoft office 365 project
 Remote desktop support over the phone.
 Mapping network drives.
 Installing network printers.
 Adding users and computers to the network.
 Unlocking users accounts and adding users to different groups in AD.
 Adding computers to different domains.
 Backing up system by using the ghost service and external hard drives.
 Using Kace software to reimage systems and to deploy software and scripts.
 Created tickets and solved tickets in Kace and Remedy
 Using Kace to help manage asset.
Windows XP migration to Windows 7 Project, Artech, IBM contractor at Avis Budget Group May 2014- July 2014
 Used external hard drive and network to backup data
 Helping user install Software and printer driver using various tools such as, Remote desktop and SCCM (System
Center Configuration Manager)
 Copying files from one PC to another PC by using the admin rights tools
 Upgrade Desktops and Laptops for hardware and RAM.
 Installing Sophos (encryption software) and adding users to the system.
 Wiping the old computers
Build Center Technician, Unisys at Novartis, East Hanover, NJ June, 2013 - March, 2014
 IT Specialist contracted through Unisys to provide timely technical support at the Novartis Build Center.
 Imaged, staged, built, assigned and refreshed machines.
 Recorded incidents, accurately assessed problems and took resolute action to remedy issues.
 Familiar with encryption software, including BitLocker.
 Provided in-person and remote assistance to help users with machine backup procedures.
Workshop Supervisor/MIS, Foundation for the Handicapped – Wayne, NJ June, 2002 – May, 2012
 Designed, implemented, and administered a Peer-to-Peer Network of four wired workstations, group switch box,
and 5 port wireless router, plus two printers
 Installed, configured, and upgraded all hardware and software
 Generated and analyzed daily production reports in Microsoft Excel
 Managed production staff of over 35 mentally-challenged individuals
 Developed and implemented plans that supported effective and efficient assembly line production and resulted in
maximized profitability
System Analyst/Help Desk Analyst, Fountain Technologies, Inc. June, 1996 – May, 2001
 Built and tested PCs and Servers for performance
 Resolved compatibility hardware issues with various vendors
 Wrote instructions for the production line assembly
 Trained new employees
 Performed customer service functions by researching solutions and solving problems, both on the phone and in
the office

3. References Available Upon Request