This document contains a resume for Kevin E. Strong, who has over 15 years of experience providing helpdesk and desktop support. He has worked as a contractor and in various roles at the American Medical Association, including as a Support Center Specialist, Manager of the Support Center Quality Assurance team, and Manager of the Support Center. He has technical skills in Windows, Microsoft Office, networking, hardware repair, and training end users.
Ken rivera get to know me presentationkenriveranyc
Technical lead accomplished at cradle-to-grave management of network infrastructure deployments and enhancements. Highly proficient communicator effective managing relationships between customers, strategic leadership, and third-party vendors. Detail-oriented planner with a track record of delivering infrastructure enhancements to business critical systems on time and with minimal impacts to production. Expert developing policies and procedures for information security, business continuity, and technical administration.
Specialties: 18+ year experience as a Senior Support Technician/Systems Admin/T.V. News Room/Studio & Production Support/Project and Infrastructure Lead
Ken Rivera Get To Know Me Presentation2
Ken Rivera Get To Know Me Presentation2
Dear Hiring Manager,
I feel my skills and experience are a great fit for Helpdesk technician .
Please feel free to contact me to arrange an interview.
I look forwards to learning more about this opportunity.
Sandy Klein
CompTIA A+ COMP10612026
MCP 2655197
Hubbell Premise wiring
Ken rivera get to know me presentationkenriveranyc
Technical lead accomplished at cradle-to-grave management of network infrastructure deployments and enhancements. Highly proficient communicator effective managing relationships between customers, strategic leadership, and third-party vendors. Detail-oriented planner with a track record of delivering infrastructure enhancements to business critical systems on time and with minimal impacts to production. Expert developing policies and procedures for information security, business continuity, and technical administration.
Specialties: 18+ year experience as a Senior Support Technician/Systems Admin/T.V. News Room/Studio & Production Support/Project and Infrastructure Lead
Ken Rivera Get To Know Me Presentation2
Ken Rivera Get To Know Me Presentation2
Dear Hiring Manager,
I feel my skills and experience are a great fit for Helpdesk technician .
Please feel free to contact me to arrange an interview.
I look forwards to learning more about this opportunity.
Sandy Klein
CompTIA A+ COMP10612026
MCP 2655197
Hubbell Premise wiring
Helpdesk and Desktop Support Professional with a strong record of accomplishment with experience and training, including user support, staff training, capacity planning, and project management within a high-profile and very active organization. Over 15 years of Helpdesk Support with technical knowledge of Desktop, Network and Data Management Systems, and practical skills in Training, Management and Supervision, along with a strong and demonstrated customer orientation.
Amir MousaviPROFESSIONAL SUMMARYAmir has 8 years of IT tech.docxnettletondevon
Amir Mousavi
PROFESSIONAL SUMMARY:
Amir has 8 years of IT technical experience. He spent the majority of his professional time as an IT help desk technician, where he provided services including the following: end-user support; ticket documentation; imaging; Active Directory support; remote users assistance using VPN and other third party online applications, such as LogMeIn, CentraStage, Go to Meeting; installing Point Of Sale (POS) systems and main servers for franchise companies, including Staples, Office Depot and Install Server 2008; and creating domains including the required policies and network drives. He also has experience managing and troubleshooting print servers, plotters, scanners, and copiers.
More than 3 years experiencing Support, Configuration and Deployment VoIP using Cisco and Polycom equipment.
He holds an Associate’s degree in Network Administration in Information Technology. He also holds a Certified WAN Professional (CWP) certification in configuring Cisco routers and switches.
B.S of computer Science program will be completed by March 2017
WORK EXPERIENCE:
SOC
Reston, VAAugust 2015 to November 2016
Specialist On Call
Position: NOC Engineer
provided Tier 2/3 triage and escalation support for Specialists On Call’s growing corporate user base, datacenter and cloud environments. manage capacity and growth of Windows server, application and NAS storage environments.
As Network Operating Engineer in Infrastructure, I was working on all system, storage, and virtualization environments strategy for SOC's Infrastructure. This includes planning, design and execution.
· Delivered expert level with Windows servers (2008r2/2012) and enterprise technologies such as Active Directory, DNS, DHCP, Skype for Business, OneDrive, and Office365.
· Possess strong knowledge of configuring and administering Windows Active Directory Group Policies.
· Experienced in designing, configuring and administering VMware 5.5.
· Designed, deployed and supported network/system monitoring tools.
· Can demonstrate competency in infrastructure capacity planning and development and utilization of key performance indicators.
MBN
Springfield, VA August 2012 to March 2015
Middle Eastern Broadcasting network
Position: Systems Administrator
Responsibilities include keeping track of HP/Dell Enterprise systems, intact overseas satellite bureaus with Head Office at Springfield, VA. Maintaining DCs, RODCs, Sites Services, Blackberry Enterprise System, Microsoft Exchange systems. Configured monitoring tools for Cisco/Windows and Foundry Switches. Planned and configured daily/incremental backups using VERITAS Backup systems on to NAS and later pushing off to remote storage over the cloud on period basis. Planned, executed Asset Management software for tracking in-house, internet and overseas product in use as of now.
Involved with migration of mailboxes from old Exchange server to new Exchange.
Configured windows and MAC servers.
I am an easy going fast learner that loves challenges. I love to explore and research new technologies. At every job I have left a legacy by documenting what I learned and thereby making the job easier for the next person who replaces me. I am dedicated, loyal, honest and admit fault if I make mistakes. People who meet me find me likable and easy to get along. I will take on any task given to me and will learn to the best of my ability. I am a person of good character. I live and make the best of what is given to me, and will do my best to turn around any bad situation. Having survived two strokes and recovered from quadruple bypass surgery, my doctors say I have blown their medical textbooks out of the water. My favorite tee-shirt says ‘Stroke survivor. What is your superpower?” Anyone who doesn’t hire me is really missing out!
1. Kevin E.Strong
1020 Park Drive #387
Flossmoor, IL 60422-0387
C-(312) 656-2931 H-(708) 499-0778
KevinEStrong@gmail.com
http://www.linkedin.com/in/kevinestrong/
Helpdesk and Desktop Support Professional
Summary
Helpdesk and Desktop Support Professional with a strong record of accomplishment withexperience and training,
including user support, staff training, capacity planning, and project management within a high-profile and very
active organization. Over 15 years of Helpdesk Support with technical knowledge of Desktop, Network and Data
Management Systems, and practical skills in Training, Management and Supervision, along with a strong and
demonstrated customer orientation.
Core Competencies:
- Help Desk Operations - Customer Service - Component Repair - System Maintenance
- Microsoft Windows - Microsoft Office - Remote Access (Citrix, VPN) - Training
- Microsoft Networking (Ethernet, TCP/IP)
Education
MicroTrain Technologies, Chicago, Illinois Oct. 2014 - Present
Microsoft Certified Solutions Associate (MCSA), Windows Server 2012 R2
CompTIA A+
Directions Training, Chicago, Illinois 1999-2011
Windows 7 Enterprise Desktop Support 2011
Crystal Reports, XI Introduction 2008
Microsoft Administering Windows/NT 1999
Certifications / Technical Proficiencies
Certifications: Pending A+, MCSA Windows Server 2012
Platforms: Windows NT/2000/XP/VISTA/7/8
Networking: Ethernet, TCP/IP
Hardware: Compaq Desktop/Laptop, HP/Canon/Xerox Printers, Scanners, Blackberry/iPhone, Mac pcs,
Nortel/Avaya Phone Systems
Software: NovellGroupWise, Adobe Acrobat, Microsoft Office 97/2003/2010, Visio, Publisher, Project
Tools: ITSM Service Management, Heat Cloud Service Management, Active Directory, Citrix,
Virus removal programs, Remote Control.
Browsers: Internet Explorer, Firefox, Chrome, Safari
Database: Access,SQL
2. Kevin E. Strong Page 2
Experience
Jewish United Fund, Chicago, IL
Contractor - Helpdesk/Desktop Support Technician Feb. 2016 – August 2016
Provided support on various projects.
Inventoried decommissioned hardware -
(Lenovo Desktops/Laptops, Viewsonic/Asus Monitors, HP printers, servers, etc.)
Installed/Configured ghost images on Lenovo Desktops/Laptops.
Deployed Desktops, Laptops and Monitors to new site location;
Inventoried current hardware (computers, phones, copiers, printers, etc. for asset tracking and
added to asset software database.
PC Refresh - Deployed Desktops and Laptops.
Created documentation/procedures for IT staff/Users.
Assist with Helpdesk trouble tickets.
Answered Helpdesk Phone line.
Intellapro LLC, Deerfield, IL (Short Term Contract) Nov. 2015
Contractor - Windows 7 Deployment Lead Technician
Project: CompuCom Option Care/Windows 7 Migration and Deployment in Deerfield, Illinois
Executed Windows 7 migration and provided onsite deployment leadership to team of 6 technicians responsible
for upgrading Windows/XP to Windows/7 for several days.
Provided guidance and hands-on assistance to technicians executing migration.
Escalate issues to command center.
Reported deployment status nightly.
American Medical Association, Chicago, Illinois Jan. 1975 – Jul. 2014
Support Center Specialist III (Senior Help Desk Support). Jun. 2006 – Jul. 2014
Received internal customer requests for Support Center assistance, provided solutions including hardware/software
support/installs/training. Notable accomplishments include:
Provided Phone Support and Customer Service to internal users (Chicago), DC, and NJ offices.
Provided Desktop Support either in-person or via Remote Desktop Connection, Citrix, VPN.
Provided Hardware Support for Compaq/HP desktops/laptops, Printers, iPhones, iPads and MAC
laptops.
Provided User Training on Laptop and Desktop hardware and Microsoft software.
Provided support for Nortel and Avaya IP phone systems.
Created documentation/procedures for IT staff/Users.
PC System upgraded from Windows/XP-Office 2003 to Windows/7-Office 2010.
Utilized Active Directory to create/modify/delete login accounts and permissions.
Successfully and effectively completed AMA relocation (515 N. State St.) to new building (330 S.
Wabash Ave.) by providing communication support via hotline.
Testing of software and applications under Windows/8 and Office 2013.
Manager, Support Center Quality Assurance. Dec. 1999 – May 2006
Established and implemented Support Service Agreements,supervised Helpdesk staff, and ensured that internal staff
needs were met with exemplary results, maintaining high service quality standards.
Modified operational Service Agreements (SLA) for data processing standards.
Manager, Support Center. Feb. 1997 – Dec. 1999
Managed operations of Helpdesk, supervised 6-member staff.
Wrote, developed, and implemented operational Service Agreements (SLA) for support standards.
Monitored and supervised staff to analyze and assess skill development and service quality
Ce r t if ic a t io n , He lp d e s k Su p p o r t