Senior IT support professional

1. Steven Gray
BA, A+, MCSE-Windows 2000,MCP 2003
Plano,Texas 75023
Mobile: (214) 457-8245
E-mail:gray.steven@verizon.net
TECHNICAL CERTIFICATIONS and CLEARANCES
MicrosoftCertified Systems Engineer (MCSE) - Windows 2000,June 2001, Public Trust Security Clearance earned
January 2015-United States of America
Recognized by Microsoftas beingan early achiever on the Windows 2000 platformawarded June 2001 A+
technically certified for softwareand hardware,COMPTIA
TECHNICAL SUMMARY
• OperatingSystems: Windows Server 2012 R2, 2008 R2, Windows 2003 Server, Windows 2000 Server, Windows
10, 7,and 8, Windows Vista,Windows XP Professional,Windows 2000,Pix Firewalls,Exchange5.5 Server,
Exchange 2000/2003 Server, Exchange 2007 and 2010 and 2013,Windows NT Workstation 4.0, Windows NT Server
4. 0, Windows Me, 98, 95 and DOS 6.2
• Software: Lotus Notes (8.5.1), Novell Client32, MicrosoftOutlook,2000,2003, 2010,2016, MicrosoftTerminal
server 2000,2003, 2008 R2, SMS, DHCP, DNS, LDAP, WINS, TCP/IP, MicrosoftOffice2000,and 2003, 2007,2010,
Citrix client,Internet Explorer 6.0, 7.0, 8.0, 9.0 Symantec Antivirus CorporateEdition 9.0, and 10.x, Endpoint ii,
Symantec Antivirus,all versions,Symantec Ghost, all versions,Arcserve2000 and Backup Exec lid,12.5 Backup
software combined with LTO tape robotic devices,Crystal Reports, Blackberry EnterpriseServer 4.x, 5.0, Windows
Virtualization ESX Server (VMware), versions 6,7,8 management, and Hyper V by2012 Microsoft,and Kesaya
monitoringsoftware
• Hardware:- Deli Optiplex and Latitude laptops;Build out of Dell,Compaq, HP and IBM Netfinity servers utilizing
raid,sas,scsi,ide,eide, iscsi for faulttolerance;Kemp load balancers,EMC SANS, Sonic Wall firewalls,
WatchGaurd;HP, Lexmark, and QMS laser printers:Installation and maintenanceincludingfusers,toners,and
network printer configurations under Novell,Windows NT 4.0, Windows 2000,2003, 2008,2012 platforms with
Windows XP, Vista,and Windows 7,8
EDUCATION
University of Texas at Dallas,Bachelor of American Studies: December 1997 • Emphasis in Business and Economics
Southern Methodist University,School of Engineering and Applied Science
• Completed course for MicrosoftCertified Systems Engineer in Windows 2000,(Feb.—June 2001)
• Objectives included installing,configuring,and administeringWindows 2000 Professional and Server;
Implementing the MicrosoftWindows 2000 Network Infrastructure,and the configuration and implementation of
Active Directory
• Active directory experience includes configuringtheLDAP protocols to access domain namespace,trees, forests,
organizational units,user accounts,and objects
• Creation of organizational units (OU's) and objects within these units with security templates
• Used servers in a mixed mode environment with NT4 domains as member servers in an Active directory structure
• Creation of forward and reverse lookup zones in the domain space
• Completed course for programming Nortel Switches and Cisco Routers,and Pix Firewalls
PROFESSIONAL EXPERIENCE
Auto Dealership Owner 10/2015-01/2018
Owned and operated small independent automobile dealership
 Responsibilities included all aspects of running a small dealership which included
 Buying and selling automobiles
 Researching cars to purchase at auction
 Paying all bills and keeping the books via Frazer software

2.  Specialized in titles and paperwork in selling a vehicle
 Took care of all applicable taxes such as Sales/Use and VIT
 Worked closely with State of Texas DMV and their computerized registration license plate system
 Worked with Frazer software to keep track of all sales reports and taxes to be filed
 Sold cars to many clients including Spanish speaking clients
 Managed daily tasks of office including all receptionist duties
Hewlett Packard Enterprise January 2015- May 2015
 Tier Level 3 Exchange 2010 Administrator for the FDA account (public trustUS clearancerequired)
 Solved Complex backend and user issues on the 2010 Exchange platform
 Worked with a group of 8 individuals to supporta 30 server Exchange farm, and SAN for mailboxes
remotely
 Supported approximately 45,000 user community for all end users C level downward
 Maintained Blackberry server and handsets for users assigned to them and integration with Exchange
 Worked collaboratively with other onsiteengineers for day to day maintenanceof the infrastructurefor
the FDA
Microsoft Corporation (contract) Late April through December 2014 Tier Level 3 supportof Microsoft0365
Exchange services
• Helped Premier customers with their on boardingneeds to the MicrosoftCloud
• Solved Complex issues in supportof 0365 Exchange 2013 as well as Outlook 2013 • Worked with largeteam base
to supportclients in the cloud
• Trained on Exchange 2013 with complex operations roles such as the CAS, and MBX roles
• Worked with the integration of Exchange 2010 and Exchange 2013
Wilibros T&D Services January 2013-January 2014
Senior Network Administrator and Team Lead Support
• Supported 400+ users in remote trucks and remote office locations
• Responsibilities included overseeing700 lines of Mobility and managingthrough ATT and Verizon
• Supported network infrastructurewhich included Exchangeserver 2010 and Server 2008 as well as Windows 7
desktops and laptops
• Directed all purchasingof new computer equipment and peripherals
• Responsiblefor all Ricoh business copiers and leases
• Worked with the corporate IT officeteam in Houston where the company data center was located.
• Researched projects for mobility solutions such asa Windows Terminal Server environment usingthird party
software for connectivity
• Responsiblefor alerts and down ages as well as backups and data recovery
Six month contract 1099 to support a data center atthe Infomart, Dallas,TX
for third party recruitingagency July 2012- December 2012
• Supported 300 end users in a terminal servicehosted cloud environment
• Responsiblefor alerts on all servers virtual and physical
• Administered Exchange 2010 servers and all clientmailboxes
• Monitored load balancingutilizingKemp load balancers
• Worked with VMware and EMC SAN environment while other engineers were bringingnew servers onlinefrom
physical to virtual servers
Network/Systems Administrator, Ameri-CAD, ITWBCG, division of Illinois Tool Works,Fortune200 company
August 2OlO- June 2Ol2
• Senior support of servers in an enterprise environment running Server Microsoft2003,2008
• Daily responsibilities included supportingusers with their Dell Optiplex Desktops and Latitude Laptops • Run
daily backups utilizingBackup Exec 12.5 combined with Dell 124T LTO robotic library

3. • Build out of new servers,laptop and desktop refreshes
• Administration of Blackberry Server 5.0
• Active Directory design and administration
• Administration of Dell EMC SANs
• Management of MicrosoftDFS filestructuredomain.
• Remote support of 400 users and installation of software
• Baan ERP support
• Lotus Notes clientsupport8.5.1 and Outlook 2010 support with Exchange server 2003,2010 • Secondary
management of offsite office2 days per week
• Domain management, 3 servers
• User installationsand troubleshooting
• Procurement of hardwareand software
• Daily backups and restores as needed
• IIS administration for internal/external websitesupport
• Printer support
• Installation and management of local NAS storagefor entire network
Senior Engineer, Global Integration Services August 2005- July 2010
• Support of VMware server installation and server production server migration
• Daily responsibilities included supportingusers with their Dell Optiplex Desktops and Latitude Laptops • Run
daily backups utilizingBackup Exec lid combined with Dell LTO robotic library
• Build out of new servers,laptop and desktop refreshes
• Administration of Blackberry Server 5.0 supporting50 Blackberry handsets
• Active Directory design and administration
• Provided documentation of entire network infrastructures,softwarelicensing,and vendor contracts
• LANWAN management and maintenanceof remote officesites and domain controllers
• Administration of Juniper SA 20000VPN concentrator
• Administration of Barracuda 300 email console
• Terminal server administration for ERP MAS software 200
• Support clientend CRM software Sales Logix
• Provided Senior Level Support to clients on the Windows 2003 platform
• Implemented full network solutions for small and mediumsized businesses centered around the MicrosoftSBS
2003,Standard, and Enterprise platforms with Windows XP and 2000 workstations
• Watch Guard applianceinstallation and management includingVPN access and security filtering•LANIVVAN
management for all clients includingremote administration
• Supported MicrosoftSQL servers in a maintenancerole for connectivity to business critical third party
applications
• Worked with many types of mobilephones: Blackberry's and Smartphones for remote e mail access to the
MicrosoftExchange server
• Terminal Server installation and management for various clients for remote user access
• Managed and maintained Dell and Compaq servers on siteand remotely for clients
• Troubleshooted complex network and end user issues
• Director of vendor relations for purchasinghardwareand software
• Created company document management system utilizingthe MicrosoftSharePointServices platformfor secure
web access internally and externally with IIS 6.0
• Worked with top level executives and decision makers regardingtheir network infrastructures
• Rebuiltentire clientnetwork usingLDAP/Active Directory after major server disaster utilizingnewDell 2950 rack
mount servers
• Worked with PIX firewalls and Cisco switches
• Managed Barracuda spamand web filter appliances for clientnetwork security

4. • Responsiblefor all aspects of clientnetworks includinghubs,routers,firewalls,servers,desktops,printers,
backup software and tapes, APC UPS-uninterruptible power supplies,and connectivity to the Internet Service
Provider for Enterprise Internet connectivity
• Completed migrations of many clientnetworks of the LDAP/Active Directory when clients upgraded to new
servers
• Worked with Specific clients to be surethey were either HIPAA compliantwith their network security or
compliantwith Sarbanes Oxley regulations
Consultant, All Covered, Inc., Addison,TX August 2003-April 2005
• Consulted, proposed, and implemented complete LAN/WAN network solutions for small businessutilizing
Dell and Compaq servers as well as Dell desktops,hubs, switches and WatchGuard Firewalls
• Provided consultingservices to small and mediumsized businesses for network design and support.
• Developed desktop support and network design strategy through interaction with the Client top decision
makers
• Provided clienttroubleshootingin the followingareas:Clientserver configurations,MicrosoftDNS, TCP/IP,
Firewall security configurations,ActiveDirectory, Network Printing,3com, Cisco Catalystswitches,Cisco routers,
Netgear hubs,routers, switches and network infrastructureincludingpatch panels and cat5 cabling
• Software supportincluded all Microsoftoperatingsystems:Windows 2000/2003 server,Windows 2000,XP, and
98, MicrosoftOffice2000/XP,Norton Antivirus CorporateEdition, Norton Ghost, and backup software including
Veritas Backup Exec versions 8.x and 9.x
• Server hardware maintenance of all HP/Dell internal components included motherboards,tape drives,hard
drives in Raid configurations,Nic cards,power supply,scsi controllersand all other secondary server peripherals
such as floppy drives,cd roms, and external hard drives
• Network management solutions consisted of network documentation and management of Active Directory
services,Microsoftsecurity updates for various clients on Microsoft2000/2003 servers and desktops
Independent Computer Consultant, Gray NetworkConsulting, Inc., Plano,TX July 2001- July 2003
NetworkAnalyst, Lennox International, Richardson,TX Jan 1999-Feb 2001
• Performed Windows NT System Administration-responsiblefor user accounts and setting rights and privileges for
users
• Performed network maintenance includingnetwork connectivity issues- Ethernet and Token Ring configurations
in a large TCP/IP environment
• Assisted internal server group to manage Dell Poweredge and IBM Netfinity servers for administration and
troubleshootingof Windows 2000 and NT servers in a mixed mode environment
• Solved network printingissues includingthenetwork printserver and Lexmark utility software
• Developed hard driveimage library usingPowerquestDrive Image software for Dell PC's and laptops • Provided
Second Level support for 200 users that included hardware,software, and network
troubleshooting,tracked through Remedy ticketing system