1. Mob: +91-9810542180
Email:sehgal_2000@hotmail.co
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Saurabh Sehgal
Objective To pursue highly challenging ventures where I can contribute to the
organizational goals thereby simultaneously acquire new technical
skills, contribute constructively and with the fullest utilization of my
technical experience and education background to match the
organization’s growth and strength.
Career Summary
Being in the field of Technical Support for more than 8 years, gained
fair experience and knowledge about the customer service industry.
My strong communication skills and confidence has helped me meet
customer expectations over and over again.
* Working with senior management and clients to help shape their
long-term direction & vision.
* Recognized internal catalyst for change, committed to the notion that
the proper application of customer service is as much art as it is
science.
* Maintain current knowledge of new and emerging technology to
ensure optimal application in the workplace.
* Lead few critical projects, end to end including gathering system
requirements, project planning, resource staffing, writing and validating
SOWs, interacting with various key stakeholders internally and
externally.
* Worked with constant focus on security technologies at systems
levels such as Windows systems, active directory security architecture
etc.
Technical Skills
* Implementation of Active Directory, i.e., designing AD infrastructure
* Troubleshooting and administration of Active Directory Replication.
* Managing securities and policies, beyond that creating and managing
users and groups to knowledge of AD structure, OU, Group Policies,
Software deployment, configuring specific settings, filtering, linking,
account lockouts.
* Troubleshooting inter-domain and inter-forest Trusts.
* Domain Upgrades - Upgrading Active directory infrastructure from
Microsoft Windows 2003 Server to Windows Server 2008 R2/2012 for
deploying many new features and enhanced security mechanism.
* File Replication Services (FRS).

2. * Distributed File System (DFS).
* Distributed File System Replication (DFSR)
* Amazon Web services (AWS) DNS Services (Route 53)
* Maintaining file share & security permissions at server level.
* DHCP services
* Troubleshooting Windows Terminal Servers & managing Terminal
Services Licensing.
* AD disaster recovery using Quest Recovery Management Tool and
AD Restore
* Active Directory PKI (Public Key Interface) Services
* Active Directory Local Administrator Password Solution (LAPS)
* Ping Identity Services for Identity access management and Single
Sign on
* User profiles & optimizing profile usage in the network.
* Active Directory Auditing using Audit Policies and Quest Change
Auditor tool
* Active Directory Rights Management Services
* Quest Active Roles Server
* ESX setup, Configuration and management
* Installation, Management and maintenance of different versions on
VCenters
* Creating templates and deploying virtual servers from template
* VMotion and Storage VMotion
* Adding and configuring VLANS to VCenter cluster
* Windows firewall architecture and troubleshooting
Experience
Summary
HCL Technologies (Consultant – Active Directory)
Project :Trafigura (Dec. 2014 – Till Date)
Key Responsibilities include :
* Managing Active Directory Infrastructure for client Trafigura Based in
UK with Global presence in more than 100 Countries Worldwide.
* Managing Active Directory inter-site replication for more than 200
sites worldwide
* Group Policy infrastructure management
* Managing AD security policy for the client infrastructure
* Active Directory Auditing using Quest Change Auditor Tool
* Implementation of new Active Directory Physical and Logical Sites
* Providing RCAs on the Severity 1 and 2 issues related to Active
Directory
* Managing Project, Documentation and implementation and
evaluating the effectiveness of the work undertaken (meeting success
criteria)

3. * Manage External Domains and Domain transfers
* Managing Active Directory Distributed File System Replication and
Namespaces (DFSR and DFSN)
HCL Technologies (Consultant-Active Directory and Windows)
Project : Energy Future Holdings (Dec 2011 – Nov 2014)
Key Responsibilities include
*Managing IT infrastructure for Client Energy Future Holding based in
US, Which includes 3500+ Windows 2000/2003/2008 servers and
Domain Controllers.
*Designing and implementation of required infrastructural changes
related to Windows Environment, Active Directory and VMWare.
*Taking care of Escalated technical issues related to Windows servers,
Active Directory and VMWare.
*Providing RCAs on the Severity 1 and 2 issues related to windows
2000/2003/2008 Servers.
* Managing Project, Documentation and implementation and
evaluating the effectiveness of the work undertaken (meeting success
criteria)
*Training delivery to team members on Active Directory Related Topics
to enhance their skills and competencies.
*Management of VMware Virtualized environment.
Worked for Convergys India Services Pvt Ltd. As Sr. SME for
Microsoft Active Directory Services Teamat Enterprise Platforms
Support (Since April 2007 – December 2011)
*Key responsibilities include troubleshooting on windows
2008/2003/2000 server environment for Microsoft corporate clients
based in US and EMEA
*Key Competencies include troubleshooting Active directory, DNS,
DHCP,VPN, RRAS, SMB, Terminal Services, Wireless, Analyzing
network traces, Computer Browsing, WINS, TCP/IP based
communication, RADIUS/IAS, RPC, SNMP, Hyper-V, Windows firewall
infrastructure etc.
Worked with Hughes Software Systems/Flextronics Software
Systems as Sr. technical Support Engineer (January 2005 – April
2007)
*Key Responsibilities included resolving Customer’s technical Queries
and troubleshooting issues related to internet Connectivity (ISP -
Direcway)
*Part of the team working on improving the performance of the Outliers

4. of the process.
*Promoted to Acting SME to Handle a team of 12-15 members
*Providing support to the team members on their technical queries
*Responsible for arranging team meetings and providing technical and
procedural updates to the team members
*Attending Escalation calls
*Preparing CSAT reports and maintaining team data
Education * Bachelor Degree in Commerce -B.Com from Delhi University (2006)
* Intermediate (10+2) in 1999: from New State Academy Public School
* Secondary school Examination (10th) in 1997: Goodley Public
School. (C.B.S.E), New Delhi
Certifications
* M.C.P
* MCSE Windows server 2012
*MCITP Windows server 2012
* I.T.I.L
* VCP 5.1 DataCenter Virtualization
Personal Details * Date of Birth: 6th July 1981
* Languages Known: English, Hindi
* Father’s Name : Late Mr. ManMohan Sehgal
* Hobbies include Travel, Swimming, Playing Tennis.
Dated
Place Saurabh Sehgal