The document is a resume for Tamer Hussein, who has over 15 years of experience in systems administration, network administration, and technical support. He has various technical certifications and has worked in roles supporting healthcare IT systems, networks, and applications for organizations in Canada and Egypt. The resume lists his education, skills, and work experience in significant detail.

1. Tamer Hussein 778-227-0551
Tamer Hussein
204-254 East 12th Avenue,
Vancouver, British Columbia V5T 2G9
E-mail: tamer_Canada@yahoo.com
Phone: 778-227-0551
OBJECTIVE
To obtain a progressive position as a System Administrator
SUMMARY OF QUALIFICATIONS
• Six years experience in Technical Support, Network Administration and Project Coordination
• CCNA , MCSA, CCA, Security+, A+ and Network+ Certified
• Network Security and System Professional Certificate from the University of British Columbia
• Experienced in enterprise network environments (Windows, Citrix and Linux environments)
analyzing and improving network performance, implementing new systems and project management
• Experience with SQL server 2000/2005, TSQL quires in addition to Oracle database academic study
• Experienced in setup and configuring routers, switches, and virtual machines
• Experienced working with healthcare software, writing technical documents
• Persistent, hard worker, ability to multitask, enthusiastic, motivated with strong ability to learn new
concepts and technologies
PROFESSIONAL SUMMARY
• Operating Systems & servers: Windows 2000/2003 server, Windows XP, 2K, 9X, NT4, Citrix, MS
Exchange, ISA Server, VMware and Linux
• Network Administration: Active Directory, Routers/Switches configuration, TCP/IP, VPN, DHCP,
DNS, RRAS, HTTPS, PPP, PPTP, SNMP, SMTP, telnet and wireless network security
• Technical Support: Troubleshoot hardware and software issues, LAN/ WAN Network
troubleshooting and helpdesk
• Database: Microsoft SQL database, TSQL quires
• Project Coordination : project planning, timelines and cost estimations
• Packages: MS Visio, MS Office, MS Project, AutoCAD, Adobe Acrobat and MS Access
• Healthcare applications: PCIS, SCM, CareConnect, ECIM messages system, Heat tickets systems
CERTIFICATIONS
• Microsoft Certified Systems Administrator (MCSA) 2005
• CompTIA ( Security+) , (A+), and (Network +) 2005
• Cisco Certified Network Associate (CCNA) 2008
• Citrix certified administrator (CCA) 2008
WORK EXPERIENCE
Application Support Analyst
Vancouver Coastal Health Authority, Richmond, BC May 2008 – July 2008
Worked in a project for replacing and supporting the patient care information system application instead
of the paper charts at Richmond Hospital
 Patient Care Information System (PCIS ) application support
 Train 1300 users (Doctors, nurses and unit clerks), one to one and group training
 Helpdesk support, Triage and escalate HEAT trouble ticket calls
 Network, LAN and printer troubleshooting related to patient care issues
 24/7 on call pager support
 Technology used: Windows server, Active Directory, SharePoint, Heat System, HealthCare
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2. Tamer Hussein 778-227-0551
applications
Technical Analyst
Vancouver Coastal Health Authority, Vancouver, BC Dec 2006 – Oct 2007
Worked in CareConnect project for connecting Vancouver healthcare with Providence healthcare
networks
 Administrated 150 servers physical and virtual (VMware) in 4 different environments
 Translated user requirements to technical solutions implemented new application features
 Added new applications and patient related features to CareConnect network, Tested the new added
features and patient linking before releasing new versions of CareConnect
 Deployed Citrix to end users, troubleshoot the deploying process
 Troubleshoot Citrix issues, shadowed user sessions, created application isolation on the servers
 Tire 3 support, Helpdesk support (over the phone)
 Administrated SQL Database (2000/2005), run SQL queries, troubleshoot ECIM messages
 Trained clinical analysts and helpdesk support on how to deal with users issues
 Created user manuals and technical manuals, documented all the technical details
 Troubleshoot password synchronization, network connectivity
 Technology used: Citrix, VMWare, SQL server, Red hat, Windows server, Active Directory,
SharePoint, Heat System, HealthCare applications
Network Analyst
Justsystems Canada Inc, Vancouver, BC Oct 2006 – Dec 2006
Moved and reestablished company headquarter network, setup new server room
• Analyzed existing network, collected server hardware and software configurations
• Diagramed network hierarchy, analyzed used subnets and DMZ information
• Configured router and switches, Backed up data imaged servers
• Designed layout of new server room, set up routers, switches, subnets
• configured the ISA server, set up the video conferencing, established users on domain, configured
VPN access, tested the connection with the other branches
• Technology used: Active Directory, Windows server, Firewall, Exchange server, VPN, backup,
SharePoint
Network Administrator Aug 2006 – Oct 2006
Visiphor corporation, Vancouver, BC
• Administrated Windows 2003 Servers including deployment of Active Directory and Microsoft
Exchange 2003
• Administrated ISA Server and SharePoint
• Provided technical support for workstation and networks including hardware/software and wireless
access points
• Installed, configured and troubleshoot Windows XP and Windows 2003 server
• Planned for future computer needs including hardware and software
• Provided remote access support, set up and troubleshoot VPN
• Planned disaster mitigation and recovery which included backup planning
• Technology used: Active Directory, Windows server, Firewall, Exchange server, VPN,
SharePoint, backup, Hardware
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3. Tamer Hussein 778-227-0551
Network Administrator Nov 2004 – Jun 2006
GlobaLink Systems, Toronto, ON
• Administrated Windows 2000/2003 servers including VMware, deployed Active Directory
• Assisted in the designing of network topology, including security and redundancy
• Installed, configured and administrated Microsoft Exchange 2003 Server
• Provided technical onsite and phone support for workstation, networks, hardware and software
• Installed, configured and administrated various operating systems such as Windows 9X, 2000 and XP
• Setup and configure Cisco routers and switches (2950 and 1900 series), troubleshoot network
problems
• Planned for future computer needs including hardware and software
• Planned disaster mitigation and recovery and backup
• Technology used: Active Directory, Windows server, Firewall, Exchange server, VPN,
SharePoint, Routers, Switches, backup, Hardware
Technical Support Specialist (Internship) Oct 2004 - Nov 2004
Raytheon Canada Limited, Vancouver, BC
Worked in a project to migrate the servers from Windows NT to Windows 2000
• Assisted with the task of decommissioning a Windows NT 4.0 Domain by migrating 250
Workstations from Windows NT 4.0 Domain to windows 2000 Domain
• Installed Vulnerability Patches on isolated systems that were not patched by automated system
• Installed and configured Windows XP, including hardware system deployments/upgrades
• Technology used: Windows server, backup, Hardware
Network Support Specialist / Help desk
La Source Newspaper, Vancouver, BC Sep 2003 - Oct 2004
• Planned, configured and installed the company network and server
• Offered technical support which consisted of troubleshooting and repairing of networks, hardware
and software
• Installed, configured and administrated various operating systems such as Windows 9X,Windows
2000 and XP
• Planned for future computer needs, disaster mitigation and recovery, configured security policies
• Technology used: Active Directory, Windows server, backup, Hardware
Technical Support Analyst May 2003 - Sep 2003
AAA Group, Vancouver, BC
• Offered technical support for the company networks and workstations
• Configured and installed VPN (virtual private network)
• Provided remote access support and scheduled backup of customer data
• Designed websites
• Technology used: Active Directory, Windows server, VPN, backup, Hardware
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4. Tamer Hussein 778-227-0551
Network Administrator Feb 1998 – Jan 2003
Geisum Oil Company, Cairo, Egypt
• Assessed network topology, including security and redundancy for a wide area network WAN
• Supported workstation and networks including hardware/software, maintenance and repair for around
400 workstation in addition to planed standard helpdesk duties ,
• Installed, configured and administrated of various Operating Systems and servers such as Windows
9X, NT, 2000, XP, windows 2000/NT server and Citrix server, also migrated from NT to 2000 server
• Setup and configure routers and switches, troubleshoot network problems
• Implemented disaster mitigation and recovery planning
• Shared in solving Y2K problem for the computers base systems (DCS’s , PLC’s , PC’s)
• Coordinated projects including planning and installing software and hardware
• Technology used: Citrix, Windows server, Active Directory, Routers, Switches, backup,
Hardware
Computer Trainer/ Application support Jun 1996 – Feb 1998
PACC Pan Arab Computer System (Macintosh agency), Cairo, Egypt
Worked in a Project for training the users on multimedia applications
• Trained clients (15 person per class)
• Supported Application over the phone
• Desktop and Help desk support including troubleshoot software, operating system and hardware
• Technology used: Macintosh operating system, Photoshop, FreeHand Director, Adobe Premier,
Hardware
EDUCATION
• Network Security and System Professional, University of British Columbia 2004
• B. Sc. In Communications & Electronics Engineering, Helwan University 1996
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