1. James A. Tarantino
jtarantino62@yahoo.com
Objective A position that allows me to contribute my proven analytical and troubleshooting skills to
increase productivity and profitability of the company. Seeking a position where my
experience as both a manager and hands-on IT professional can be utilized to help ensure a
positive team environment dedicated to designing, deploying, and managing complex
network systems.
Professional 2012-Present Trustwave, Chicago, IL
Experience Sr. Manager, MSS Global Security Operations
2012-Present – Chicago, IL & Denver, CO
 Responsible for the daily operation of the Chicago, Denver, and Mexico City Advanced
Security Operation Centers
 Responsible for the day to day operation of the Information Systems Advisor’s
 Responsible for managing a staff of 2 Supervisors and 47 engineers
 Responsible for the care of over 20,000 Firewalls, IDS and IPS’s.
 Familiar with Trustwave, Cisco ASA, Juniper, Palo Alto, and Fortinet devices
2006-2012 Health Care Services Corporation (Blue Cross Blue Shield,
IL/TX/OK/NM), Chicago, IL
Manager, Information Technology Group Command Center
2006-2012 – Chicago, IL
 Responsible for the smooth operation and monitoring of critical network systems
 Assume the roll of Incident Management in a crisis that affects critical applications and
systems
 Responsible for the morning checkout of all business critical applications and systems
 Responsible for the acceptance of new alerts into the Command Center
 Automated manual functions using state-of-the-art Data Center Automation tool
2005-2006 TravelCLICK, Inc, Schaumburg, IL
Information Technology Office Automation Manager
2005-2006 – Schaumburg, IL
 Established policy and process to Service Desk operations
 Supported IT related affairs for domestic and International sales force
 Lead the company migration from Sprint to Cingular for wireless service
 Established Service Level Agreements for customers
 Responsible for the accountability of all Information Technology assets
 Introduced and implemented Numera Software TrackIT ticketing system
 Managed International Computer Help Desk
 Managed a staff of 10 Help Desk/Computer Technicians
 Participated in the integration of two different Help Desks
 Responsible for the company-wide PC refresh program
2004-2005 Horizons for the Blind, Crystal Lake, IL
Information Technology Manager
2004 – 2005 – Crystal lake, IL
 Migration of Network Operating System (NOS) from Novell v5.0 to Windows 2003 Small
Business Server.
 Migration of Local Area Network from un-switched 10 Base T network to Switched Fast
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2. Ethernet 100 Base T.
 Maintained network and all end user computer equipment (EUCE).
 Created and implemented all Information Technology related policies.
2003-2004 Allstar Specialties, Inc., Lakemoor, IL
Manager, Information Technology
2003-2004 – Lakemoor, IL
 Built an Ethernet Network – wireless and cable consisting of 10 end users.
 Establish and maintain ISDN WAN link using Netopia equipment.
 Maintained the network.
 Troubleshoot workstation/server issues.
 Learned and completed numerous projects of landscape CAD design.
1999-2003 Convergys Corporation, Itasca, IL
Sr. Manager, Enterprise Network Services
1999 – 2003 – Itasca, IL
 Responsible for performance optimization and maintenance of the Local Area
Network consisting of approximately 600 plus end-users utilizing MS Windows NT
v4.0, Windows 2000 Server and Lotus Notes R5 achieving a 99% uptime.
 Supported MS Windows 95/98/ME/2000/XP end users to provide system
optimization of workstations.
 Familiar with the Digital Disk Array, DLT operation and maintain local
infrastructure of Token Ring, Ethernet, Fast Ethernet and wireless networks.
 Project lead for successful company wide rollout of Office 97 while maintaining
minimal impact on end users
 Help facilitate the installation of two Network Appliance Filers (NAS).
 Supervised a team of 7 Network Services personnel.
1979 - 1999 United States Marine Corps, USA
Telecommunications/Network Engineer
1995 – 1999 – Highwood, IL
• Group Information Systems Chief
 Responsible internally for managing three Windows NT v3.51/Lotus Notes v4.6
servers and 200 Windows 95 workstations.
 Successfully configured client workstations to access the two network operating
systems during transition from Banyan Vines v6.2 to Windows NT v3.51.
Accomplished total migration to Windows NT.
 Externally responsible for 8 subordinate sites across the USA.
 Planned and successfully installed Ethernet at homesite at Highwood IL.
• Data Communications Chief,
 Managed 25 Marines.
 Employed numerous Cisco routers/switches, LAN/WAN network systems utilizing
secure C2 encrypted telephones, multiplexers and satellites.
 Project Manager – responsible for the successful planning, installation, and
maintenance of numerous networks.
 Installed and configured 15 Windows NT v4.0/Lotus Notes v4.6 servers and an
SMTP gateway to support tactical exercises when in a deployed status.
• Communications Security Material System Alternate,
 Responsible for the accountability and safeguarding of classified keying material.
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3. 1991 – 1995 - San Diego, CA
• Depot Communications Center Chief,
 Ensured the timely transmission and receipt of electronic messages.
• Microcomputer Repair Chief and Depot Computer Training Chief.
 Managed 20 Marines and civilian DOD employees.
 Responsible for installation and maintenance of over 500 PC’s aboard the depot.
 Instructed various software packages including DOS, Windows v3X, Lotus
Smartsuite, Microsoft Office.
• 1989 – 1991 – San Diego, CA – Drill Instructor
 Responsible for training recruits to become basic trained Marines.
• 1987 – 1989 – Quantico, VA – Traffic Analysis Chief/Database manager
 Responsible for the Quality Assurance and upkeep of the NAVCOMPARS routing
database supervising 13 Marines.
• 1985 – 1987 – Camp Lejeune, NC – Traffic Analysis Chief
 Working as a Quality Assurance Manager with 4 Marines.
• 1982 – 1985 – Kaneohe Bay, HI – Communications Watch Officer
 Managed and supervised 15 people. Responsible for transmitting and receiving of
electronic message traffic.
• 1979 – 1982 – Quantico, VA – Training Instructor,
 Trained Officers to effectively plan, employ and operate telecommunications
equipment.
Education 2011, BMC Atrium Orchestrator Foundations 1,2 & 3
2006, ITIL Foundations
2003, Introduction to Domino Designer Database Design
2003, Advanced Domino Designer Database Design
2001, Implementing & Administrating MS Win 2K Directory Services
2001, Implementing MS Win 2K Network Infrastructure
2001, Implementing MS Win 2K Professional and Server
2000, Essential Skills for Managing TCP/IP Networks
1999, Compaq GIGASwitch/Router Installation & Configuration
1999, Compaq Multi-Layer Switching Technologies
1997, Lotus Notes Application Development One, USMC
1997, Advanced Cisco Router Configuration, Protocol Interface
1997, Introduction to Cisco Router Configuration, Protocol Interface
1997, Administering TCP/IP Networks with Windows NT, Unix, and NetWare, Kazcom
1997, Cisco Routers Made Practical, Kazcom
1996, Information Systems Coordinator School, USMC
1996, Windows NT Workstation V3.51, Harper College ATEC
1996, Windows NT Server V3.51, Harper College ATEC
1995. Communications Security Material System (CMS), USN
1995, Basic Banyan Vines Systems Coordinator School, USMC
1994, Advanced PC Maintenance and Repair, National Advancement Corp.
1993, Fundamental of Total Quality Management, USMC
1992 – 1993, National University, San Diego, CA
1989, Drill Instructor School, Leadership Training, USMC
1988, Naval Automated Message Reproduction and Distribution Systems, USN
1987, Univac 70/45 LDMX Computer Center Operations, USN
1987, Advanced Communication Center School, USMC
1987, Univac 70/45 LDMX Message Traffic Analysis, USN
1981, Non-Commissioned Officer Leadership School, USMC
1981, GED, Commonwealth of Virginia
1979, Basic Communication Center School, USMC
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4. Security Clearance Final Top Secret, Department of Defense
Awards 5 Good Conduct Awards, 5 Meritorious Masts, 2 Navy Achievement Medals, and 1 Navy
Commendation Medal.
Certifications ITIL v2 Foundations – 2006
Palo Alto ACE - 2017
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