1. Adam Malwonda
2679 Benjamin Burombo Road, Ruwa, Zimbabwe
Cell: +263 716977524, +263 772234297
E-mail: adam.malwonda@gmail.com
PROFILE
• I have a proven record of 24 years 9 months in database and systems
administration covering maintaining, monitoring and troubleshooting
business information systems with 44 branches country wide and a user
population of over 1200 for the government and private sector,
• I have achieved and maintained systems availability and implemented
disaster recovery sites for business contingency and continuity planning, to
make sure that systems availability is maintained at 99%,
• As Administrator with extensive knowledge in a multi-site environment
covering Installation, configuration, security of data as well as controlling
and monitoring of IT services and technologies involving 1200 users and 44
branches countrywide, I have also acquired the ability to handle and deal
with complex system challenges and user queries,
• I have participated in major systems projects and managed to implement
and deploy systems,
• I posses skills and technical knowhow in PC, Laptops, Server and main
frame installation, configuration, and or repairs.
• I hold a BSc Management Information systems and am seeking employment
opportunities in the ICT community or any alternative relevant work area,
where I can put to good use my vast experience and knowledge in the IT
services and Management information systems to enhance and or aid an
organization’s profitability and growth.
WORK EXPERIENCE
Part Time Lecturer (Trust Academy College) Harare Jubilee Centre
January 2016 to Date
Systems Administrator: (ZB FINANCIAL HOLDINGS, DATA CENTRE)
Harare West End
9 Feb 2009 – 30 Sep 2014
Senior Database Systems Administrator (Intermarket Building Society) Harare Finsure
05 Nov 1995 – 8 Feb 2009
Chief Computer Operator (Central Computing Services) Harare, Treasury Bureau
1991- Nov 1995
Resume: Adam.Malwonda 1
2. Evaluations Clerk (City of Harare) 1990 -1991
RELEVENT SKILLS
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1. DATABASE MANAGEMENT
Active Directory; Exchange 2010; Lotus Notes; Progress Database; Base24;
• Creation, Configuration, Implementation, and Maintenance of Progress Database
Systems resources,
• Database Application support,
• Application programming Interface Management,
• Base24 Database Management,
• User Access Control List Management,
• Rights and Access Management,
• Windows Active Directory Management,
• Email systems, Exchange 2010 and Lotus notes 7.5.
2. PC, SERVER ADMINISTRATION AND SUPPORT
• IBM, COMPAQ, HP,DELL,LENOVO, ACER
• IBM RS6000, (43PS,F50,H50 AND ESERVER, PSERIES)
• ACER SERVER, HP ML300, TANDEM HIMALAYA K100-200 SERVER
3. BUSINESS COMMUNICATION AND LIAISON:
• User Liaison and support for a branch network of 44 branches,
• Articulated user queries on the phone, and resolved as well as assisted users
remotely for user population of average of 1200,
• Provided for broadcasting messages and handled user notifications during system
challenges,
• Disseminated user notification messages and instructions when resorting to
disaster recovery site,
• Escalated more complex system challenges to various vendors (pertaining to
application, database , operating system and hardware related),
• Managed to work in a multi-disciplinary and multi-functional team and managed
to resolve work related disputes.
4. PROGRAMMING LANGUAGES:
• C,C++,Visual Basic, HTML, Java, Shell Scripting
5. OPERATING SYSTEMS:
• Windows XP/7/Vista/10
• Windows Server, 2003, 2008
• Linux Server Red Hat, Linux Server OpenSuse
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3. • AIX 4.3, 5.1, 5.2
• Guardian 90
• AOS/VS 2000, 20000
6. INFRASTRUCTURE MAINTENANCE AND SUPPORT FOR:
• AIX Administration
• LINUX Administration
• TANDEM and Base24 ATM/POS switch Administration
• Windows Server Administration 20003, 2008.
• Windows Client workstations/Laptops (XP/7/Vista
• Proxy Server administration on Linux platform Voice over IP (VOIP) for internal
telephone communication
• SMTP Filter maintenance and support
• Internet Bandwidth Shaper support
• Blade Centre resource management Virtualization and configuration
• IBM Server Administration RS6000 AIX Platforms (43Ps,F50,H50 and EServer
Pseries
• Remote desktop support , Team Viewer, Windows remote desktop and )
7. PROJECTS MANAGEMENT
• Migration, Windows Server 2003 to Windows Server 2008
• Migration, Windows exchange server 2003 to Windows Server 2010
• Migration, Lotus Notes to Exchange server 2010
• WSUS Implementation
• Integration of Linux Postfix email system with Windows Client Outlook
• Implementation of Cymphonix Bandwidth Shaper
• Solace Retail Banking System
• Implementation of Card Based Transaction Systems
• VOIP Implementation
• Helpdesk System Implementation
• Blade Centre Virtual environment configuration and setup
8. TEACHING AND MENTORSHIP
• Linux Server Administration
• Windows Server Administration
• Retail Banking System
• ATM/POS Switch (Front End)
MAJOR ACHIEVEMENTS AND LEADERSHIP
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4. 1. TRAINING AND STAFF DEVELOPMENT
• Groomed junior members of staff;
• Offered mentorship
• Produced Documentation and standardization of procedures
2. INFRASTRUCTURE MANAGEMENT
• Implemented, deployed and supported ZBBANK Windows 2008 domain and
exchange 2010 systems infrastructure comprising of 41 Branches;
• Setup and Configured the Squid services for internet control and access
management
• Supported Lotus notes email system for ZB Building Society and ZBLIFE.
• Managed the group Printer network
• Configured, setup and implemented Solace system and its resources for 44
branches;
• Achieved 99% systems availability
• Instituted database multi-volume structure to reduce system bottlenecking
• Applied Progress and AIX systems patches for migration updates and bug fixing
for Y2K compliance.
• Managed and Supported diligently Retail systems and ATM/POS Switch for the
ZB Building Society for over 15 years;
• Created, configured and setup successfully ATM/POS logical devices to the Host
interface and Zim-Switch;
3. PROCESS MANAGEMENT AND IMPROVEMENT
• Carried out Routine House keeping
• Implemented Database Log management
• Instituted multi-volume Database structure
• Carried out Storage Management
• Implemented Backup and Recovery Management Frameworks
• Performed Preventative Maintenance
• Initiated Corrective Maintenance/Disaster recovery and simulations
• Automated Active Directory Group Policy
• Applied a fix for 64bit versus 32 bit network printing
• Applied periodical solace database reorganization and re-indexing
• Applied Windows server 2008 R2 recovery without performing system rebuild
• Created and configured virtual machines for various business applications
4. PROJECTS IMPLEMENTATION
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5. • Migration from windows server 2003 to Windows Server 2008
• Migration from Windows exchange server 2003 to Windows Server 2010
• Migration from Lotus Notes to Exchange server 2010
• WSUS Implementation
• Integration of Linux Postfix email system with Windows Client Outlook
• Implementation of Cymphonix Bandwidth Shaper
• Solace Retail Banking System
• Implementation of Card Based Transaction Systems
• VOIP Implementation
• Helpdesk System Implementation
• Blade Centre Virtual environment configuration and setup
5. PERSONAL WORK PERFORMANCE AND APPRAISAL
• Achieved performance score between 75-85 %
• Identified as critical resource person for critical skills retention program
(Intermarket Building Society 2007)
• Achieved worker of the year recognition (CFtulley and Associates 1994)
• Configured Key-Speed data capture system (Central Computing Services 1992)
6. SCHOOL DEVELOPMENT COUNCIL CHAIRPERSON
• Championed and fostered team work among School Administration and SDC for
5 years(2004-2010)
• Championed and brought to life school swimming pools that since worked 25
years ago.
• Created and implemented a forum for connecting Administration and Parents
• Developed an award and prize giving framework at class level and school level
per each grade.
• Managed to order and replenish school text books per grade and reduced share
ration from 1 is to 8 to 1 to 1.
• Brought to life school water bore system
• Championed annual meetings successfully and managed to reduce tuition and
levy arrears drastically.
Outstanding project Activities - Solace Retail banking system - June 1997 - 06 May
1999
Phase 1
• Data extraction
• Data transfer
• Data validation and loading
• Printing reports
• Database creation and set-up
• Creation of user profiles
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6. • Assigning user profiles with access
• Creation and set-up of local and network printers
• Setting up networks login and print parameters
• Setting up of passbook and report printer parameters.
• Attend to user queries
• Observe application functionality and report errors to Vendors
• Implement/initialize host interface
Activities Phase 2
ATM/POS (set-up and configuration)
• Identify institution-processing requirements.
• Set up and configure ATM/POS devices
• Set up test beds for transaction simulation
Activities Phase 3
Y2K Compliance
• Audit /identify in conjunction with IBM at OS level areas requiring bug fixing
• Run and effect patch updates on all RS6000 main systems and branch servers.
• Run progress patch updates
• Simulate transaction processing and observe results
• Facilitate UAT
JOB RESPONSIBILITIES
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Current Position: ICT Part Time Lecturer
Employer : Trust Academy
Period : January 2016 to date (6months)
Responsibilities :
1. Formulation of course out-line
2. Projecting course module objectives
3. Lecturing
4. Preparing assignments and tests
5. Setting examinations
6. Preparing exam marking schemes
7. Marking assignments, in-class tests, and final exams
8. Research on current IT development trends
Previous:
(1) ZB BANK (1 Feb 2009 to 30 September 2014)
Job Title: Systems Administrator
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7. RESPONSIBILITIES:
1. Desktop/Laptops support and maintenance windows XP,& 7;
2. Windows server 2003 and 2008 R2(Active Directory) environment monitoring
and maintenance;
3. E-mail and Skype support and maintenance (configurations, trouble shooting and
resolving technical queries;
4. Active Directory maintenance(replication, account management, group police
management);
5. Reporting;
6. Anti-virus installations;
7. Analyzing system logs and identifying potential issues with computer systems
8. Installing new hardware and software on (PCs and servers)
9. Ensuring that system infrastructure is up and running and fine tuned
10. Applying operating system updates, patches and configuration changes(WSUS)
11. House-keeping server environment, blade center and Linux platform
12. Resolving tombstone server states and corrupt AD databases
13. Server recovery and rebuilds (Windows2003, 2008 R2)
(2) ZB Building Society November 1995- 1Feb 2009
Job Title: Senior Database Systems Administrator
RESPONSIBILITIES:
1. Provided for access, use, security provisions and availability of core Business
systems, and ensured data integrity.
2. Configuration, Implementation, Maintenance and Support of internal and external
systems resources (ATM/POS machines, Printers).
3. Database creation, fine Tuning and Optimization.
4. Systems House-keeping and Integrity checks.
5. File Systems configurations (AIX)
6. Systems Recovery and migration.
7. User Access profile maintenance and support.
8. Procedure Documentations
9. Systems support of 3 main servers and 44 branch servers countrywide
(3) CENTRAL COMPUTING SERVICES 1991-1995
Duties as Chief computer Operator:
1. Directly responsible to Operations Manager;
2. Overall Supervision of computer operations to ensure smooth functioning of the
computer room;
3. Ensure that standard operation procedures are adhered to all the times;
4. Monitor and report on performance of personnel and enforcement of discipline in
the computer room;
5. Schedule running of jobs according to priority and resources available;
6. Ensure backups, disk reorganization and routine house-keeping tasks are carried
out regularly;
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8. 7. Ensure that log books are maintained and are up to date;
8. Liaising with users and operators and assist users in analyzing and solving
operational problems;
9. Liaising with Data Control to ensure smooth flow on I/O to and from Computer
room;
10. Contacting relevant external support persons for complex software/hardware
problems;
11. Follow up on problems to minimize on down time;
12. Evaluate need for and schedule overtime when necessary;
13. Check overtime sheets;
14. Provide on job training for less experienced and in-house training;
EDUCATION
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MIDLANDS STATE UNIVERSITY
BSc. Management Information Systems Honors 2012 - 2015
Degree Class 2.1
MIDLANDS STATE UNIVERSITY
Graduate Diploma 2005 - 2006
PROFESSIONAL TRAINING
Windows Platform: (Wynsis.com)
Configuring and Troubleshooting Windows Server 2008 Network Infrastructure
28 Jan 2011
Designing a Windows Server 2008 Applications Infrastructure 12 Jan 2011
Planning and Administering Windows Server 2008 Server 29 Oct 2010
Designing a Windows 2008 Server Active Directory Infrastructure and Services
17 Dec 2010
Configuring and Troubleshooting Identity and Access Solutions with Windows Server
2008 Active Directory 26 Nov 2010
Configuring and Troubleshooting Identity and Access Solutions with Windows Server
2008 Active Domain Services 24 Sep 2010
VMware(Axis Solutions)
VMware version 4.0
Linux Platform(ICT international Consulting)
Linux Essentials & Linux Administration 1 6-16 June 2011
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9. AIX Platform (IBM Zimbabwe)
AIX – AU13 Basics 19-21 Mar 1998
UNIX for Administrators 22-26 Nov 1993
UNIX for Users 18-20 Oct 1993
Database (Insurefin)
Progress Database Administration 13-15 Sep 1999
Disaster Management (ICL Zimbabwe)
Disaster Recovery 21-22 Jul 1999
Email Systems (IBM Zimbabwe)
Lotus notes 4.5 basics and beyond Basics 4 Feb 2000
Lotus 123 97 level 1 19 Aug 1998
Network Shaping and Management
Bandwidth Shaper 2013
Performance Management
Performance Management Course 25 Aug 2006
MAIN-FRAME ENVIRONMET.
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Data General Machines Course (CfTulley and Associates)
AOS/VS System Manager 07-10 Mar 1994
AOS/VS 15-18 Nov 1993
Operators part II AOS/VS 21-15 Sep 1992
Operators Part I 27-31 Jan 1992
Courses offered by CF Tulley and Associates
TRANSACTION PROCESSING SYSTEMS
Xpnet 3.0 Operator Training course 17-19 Mar 1999
Base24 POS Transaction processing 15 Mar 1999
Introduction to System Management Course 9-13 Mar 2998
Concepts & Facilities 9-12 Feb 1998
Course offered by Transaction Processing Systems.
Driving
Defensive Driver’s Certificate [29848]
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10. Course offered Zimbabwe Safety Board.
LANGAUGES: Fluent English, Fluent Shona, and Chewa
HOBIES: Continuous improvement in self development, reading and travelling.
References:
Available upon request.
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