1. Michael Sun
 26 Georgia WYND, Delta,BC
: 604-5628200
: msun998@gmail.com
JOB OBJECTIVE: To obtain a position as a Systems Administrator
SKILLS AND ATTRIBUTES
• Microsoft Certified System Engineer
• Strong working and support level experience and knowledge of Windows 95/98 &
2000,2003, XP,7 and windows 10; Windows server,2008 R2 and 2012;Virture Sever
and System center 2012; Novell NetWare; Microsoft Office; TCP/IP; Arcserve and
Backup Exec & etc.
• Experience in system/network, server & PC setting up, configuration, testing ,
inspecting, hardware/software, system/network performance maintaining &
troubleshooting
• Experience in troubleshooting hardware/software conflicts on servers
• Experience of TCP/IP, WINS, DHCP, and DNS services in a LAN/WAN environment
• Experience of network infrastructure devices including Cisco and Fortinet firewalls,
hubs, switches and routers; and telecommunications operations and devices
• Experience in creating and managing users and user accounts; respond to user
requests/questions
• Ability to analyze and solve problems, develop and implement solutions, and
document all troubleshooting efforts to ensure proper resolution tracking
• Technical support with skill set covering a wide range of operating system platforms
and services to all tech or non-technical users and all remote offices
• Ability to set priorities and meet deadlines
• Ability to work effectively both independently and as a member of a team
• Customer oriented, self-starter and ability to work with minimal supervision
• Good interpersonal skills
WORK HISTORY
Systems Administrator
Developmental Disabilities Association 2004.3---now
1.Daily maintain Microsoft network and other network based software including NT,
Windows 2000 domain ,Microsoft exchange server, SQL server ,financial server

2. software and Cisco VPN . Migrate exchange server to Office 365 cloud email and
maintain.
2. Upgrade and maintain firewall for head office network, monitor antivirus update and
intrusion attack.
3. Configure VPN routers for remote site, user can connect to head office .
4. Troubleshoot multi-platform hardware, software and network problems.
5. Manage documentation , licenses and inventory; purchase, repair or replace
hardware and software
6. Maintenance, performance and disaster recovery of Microsoft Exchange 2010 for
150 corporate users, and migrated to Office365 cloud computing
Information Technology Specialist
Morrow Environmental Consulting Inc. 2001.3 – 2002.10
• Install, configure and update PC and servers’ hardware and software
• Create and manage users and user accounts; respond to user requests/questions
• Troubleshoot computer system hardware and software failure
• Monitor system/Network performance and activity, security management, problem
tracking, management and resolution
• Daily maintain Microsoft network and other network based software including NT,
Windows 2000 domain , Citrix server, Lotus Notes server,Wind2 financial server
software and VPN .
System Specialist
Arista Corporation,Fremont, Ca, USA
2000.3 – 2001.3
• Technical Support with skill set covering a wide range of operating system platforms
and services
• Interfacing with vendors and service providers in the event of system
degradation or failures for the quickest possible resolution
• Installing and configuring hardware, OS and systems software
Technical Support
A Plus Learning Centre, San Mateo 1998.9-2000.3
• Providing technological support and reports to end users
• Hardware/software, system/network and performance troubleshooting
EDUCATION: Bachelor Degree in Mechanical Engineering 1991
REFERENCES AVAILABLE UPON REQUEST