1. www.ehdf.com
Office # 205, Building 3
Dubai Internet City
P. O. Box. 500006 , Dubai, UAE
Tel: +971 4 3913040
Fax: +971 4 3913050
E-mail: info@ehdf.com
MANAGED HOSTING &
CLOUD INFRASTRUCTURE SERVICES
www.ehdf.com
2. ABOUT eHDF
eHosting DataFort is a part of the MIDIS group – an
international organization consisting of over 120 companies
across the emerging markets of the Middle East, Europe and
Africa – and one of the pioneers in Data Centre, Managed
Hosting and Cloud Infrastructure Services in the Gulf region,
since 2001.
Leading the way
• 14+ years of industry experience
• Owns & operates multiple Tier III Data Centres in UAE
• Established Managed Hosting and Cloud services portfolio
• Only Credit based SLA in the UAE
• ITIL v3, ISO 9001 / 20000 / 22301 / 27001 certified
• Winner of 18 awards for ‘Best managed services provider’
• Global clients across various verticals
• Packaged and customized solutions
• Highly qualified industry experts
• Strategic technology and channel partners
• 24/7 Service Desk
ÂÂ HOSTING SERVICES
àà Managed Hosting
• Managed Dedicated Leased Servers
• Managed Security
• Managed Storage
• Managed backup and Restore
• Managed Databases
• Managed Exchange
• Server Load Balancing
• Monitoring
• 24X7 Service Desk
• Service Level Agreements
àà Managed Co-location
àà Co-location
àà Disaster Recovery
• DR Sites
• DR Seats
• Replication Solutions
ÂÂ CLOUD SERVICES
• Hosted Private Cloud
• Public Cloud
• Office 365 Cloud Services
ÂÂ REMOTE MANAGED SERVICES
• Remote Monitoring Management
• Remote Back-up
ÂÂ BIZPACK
ABOUT US
3. eHDF
DATA
CENTRES
eHDF owns operates multiple Tier III Data
Centres in the UAE, offering:
• Rack Cabinets (1/3, 1/2 Full), Secure Cage
• Dedicated Managed Servers
• Dual connectivity (Etisalat and du)
• High speed, fully redundant Internet
connectivity
• Redundant power and cooling
• 99.9% guaranteed uptime with SLAs
• Primary data centre in the technology hub of
Dubai (Dubai Internet City)
• Secondary data centre located 40 kms away
(Dubai Outsource Zone)
• 24/7 physical security biometric access
• Continuous surveillance and monitoring using
Building Management System (BMS)
• Advanced Fire and Smoke Detection System
• 24/7/365 technical support, service desk
remote hands
5. HOSTING
SERVICES
MANAGED HOSTING
Lets you lease one or more dedicated
servers and associated hardware
and software from a Data Centre
Service Provider who undertakes the
responsibility of managing the servers
up to the Operating System (OS).
What we offer:
• Leased Dedicated Servers hosted in
eHDF’s own 3 Data Centres in UAE
• Monthly predictable costs
• Hardware Software services,
Network connectivity, Managed
Backup, Storage, Monitoring, Database
Security services
• 99.9% Guaranteed Uptime with SLAs
• 24/7/365 technical support, service
desk remote hands
MANAGED CO-LOCATION
An extension to the traditional co-
location - so you can opt for a mixed
environment, where specific services
are managed by service provider
experts while you choose to retain the
management of your hosted business
applications
What we offer:
• Choice of Rack Cabinets (1
/
3
,1
/
2
Full)
or Secure Cage
• Choice of Managed Services (Backup,
Security, Databases, Monitoring etc.)
• Redundant Power and Cooling
• Redundant Network Connectivity
• 24/7/365 technical support, service
desk remote hands
• 24x7 Data Centre Access
• Dedicated Service Account Managers
CO-LOCATION
Renting data centre space, power,
cooling and internet connectivity
for your IT infrastructure in a Service
Provider’s Data Centre allows you to
save money and focus on your core
activities
What we offer:
• Choice of Rack Cabinets (1
/
3
,1
/
2
Full)
or Secure Cage
• Redundant Power and Cooling
• Redundant Network Connectivity
• 24/7/365 technical support, service
desk remote hands
• 24x7 Data Centre Access
• Dedicated Service Account Managers
DISASTER RECOVERY
An alternate or back-up site for mission critical
production site applications so that organizations
can be prepared for any disruptions — whether it
is a natural disaster, an outage or a human error.
What we offer:
• DR sites available at multiple data centers at
different locations in Dubai
• Designing of DR solution to meet RTO/ RPO
requirements
• Optional Managed services at the DR sites
• Disaster Recovery Replication Solutions
• Business Continuity Seats offering relocation
solutions
6. CLOUD
SERVICES
Office 365
Microsoft Office 365 is powered by the
Cloud, enabling you to access Microsoft’s
familiar collaboration and productivity
tools from anywhere and at any time—
including smartphones and tablets.
Office 365 features:
• Installation of multiple devices per
user
• Manage teams and projects easily
with separate mailbox to track team
communications
• Share documents from SkyDrive Pro or
SharePoint with controlled access
• Co-edit documents in real time and
reply with comments
• View and edit Word, Excel and
PowerPoint files—even on the go
• Easily share files with co-workers,
partners and customers
• Online conferencing with real time
note taking and screen sharing
• Shared calendars and business class
emails, allowing everybody to stay in
sync
• Easy to read dashboards and reports
The eHDF advantage:
• Initial setup, creation of mailboxes,
security groups, domain, mail flow
settings, etc.
• Migration from existing environment
to Office 365
• Proactive Management for user
accounts, spam management, Active
Directory synchronization, etc.
HOSTED PRIVATE CLOUD
A virtualized data center dedicated to an
organization within a service provider
data centre. The virtual data centre
(vDC) is completely isolated, firewalled
and secured to fully support processing,
storage, transfer and memory capacities.
What we offer:
• Managed Private Cloud and
Unmanaged Private Cloud
• Hosted in own data centres in Dubai
• Flexible billing options
• 24/7 support
• Easy scalability of infrastructure
PUBLIC CLOUD
Rely on eHDF Public cloud for hosting
applications in a hassle-free virtualized
server environment. The fully
automated self-service portal allows you
to deploy cloud servers in less than 15
minutes.
What we offer:
• Cloud servers are hosted in Dubai data
centres
• Scalable services for on-demand
infrastructure
• Purchase cloud services online using
credit cards
• Windows / Linux operating system
templates
• Easy to use control panel to take
backup, configure firewalls, view
billing information, upgrade disk,
memory, CPU etc.
• Easy to use online customer portal to
monitor and manage servers
• Pay only for what you use
7. REMOTE
MANAGED
SERVICES
MANAGED REMOTE BACKUP
To effectively manage daily back-up of critical
information by maintaining two copies of data,
one locally at a customer’s premises and the
other at a remote location via a secured network.
What we offer:
Enterprise-class backup technology using
Commvault (Leader in 2013 Gartner Magic
Quadrant)
• Secure Backup of multiple platforms and
applications (Win / Unix / Linux / SQL / Oracle
/ SAP / Exchange / SharePoint, etc.) via
encryption
• Local copy for faster recovery, Remote copy
for redundancy Tape offsite for long time
retention
• Pay as go licensing - metered by use (per GB)
• 24x7 monitoring of backup processes (Fully
monitored backup jobs even after business
hours)
• Management console
• Monthly reporting and assurance (97% success
rates)
REMOTE MONITORING
MANAGEMENT
A proactive approach to remotely manage and
monitor your IT assets, following a unique model
of onsite offsite monitoring and management
of IT infrastructure (Servers, Desktops, Laptops,
Network Devices, Backup, Printers etc.) partially
or fully.
What we offer:
• Inventory Asset Management
• 24/7 Monitoring Alerting
• Backup Management
• Endpoint Security
• Patch Management
• Software Deployment
• Application License Compliance
• Live Dashboard for real-time reporting
8. BIZPACK
A comprehensive and hassle free solution to
set-up and manage your IT infrastructure. The
one-time setup and monthly services model is
designed to eliminate common challenges faced
by new businesses and start-ups.
What we offer:
• Structured Cabling (Data / Voice)
• Telephony Network setup
• Hardware, Warranty Support
• Software Licenses (OS, SQL, etc.)
• Email and Collaboration (Office 365)
• 24/7 Ongoing Proactive Monitoring and
Management (Servers, Workstations, Network,
Office365, etc.)
BIZPACK
TESTIMONIALS
We selected eHosting DataFort because of its high-quality
operations, dedication to international standards and the skills,
experience and knowledge of their engineers. We are pleased
with their delivery and look forward to working on other
challenging projects in the future,”
Director of eServices, Government Company
In managing our infrastructure, eHDF delivers on a very critical
function that is core to our process management environment
which supports our business. We often compare the scenario to
having a second heart that ticks outside the body with eHDF, “
Operations Head, Finance Company
Not only were our systems robust, but even our applications,
software and hosting from eHDF were of world class. We could
offer a good performance even with peak traffic, and manage very
well the hacking attacks we saw. We also did a lot of vulnerability
tests by bringing in external third parties to try and hack us, and
we were ranked as the most secure site,”
Managing Director, E-commerce Company
We searched for a trusted and reliable service provider, who would
ultimately take away the headache of managing its IT operations.
eHDF proved itself to be an ideal fit. Being the region’s leading
managed hosting service provider who had the expertise, latest
infrastructural technology and commitment to IT operations, eHDF
provided round the clock IT customer support and an impeccable
Service Level Agreement to guarantee that the system would
experience very low downtime, so that our business continues to
run smoothly and seamlessly,”
Senior Manager, Infrastructure
Data Center - IT Department, Retail Company
