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  1. 1. PROFESSIONAL SUMMARY SKILLS WORK HISTORY JESUS GARCIA 204 Amy dr, Portland, TN 37148 C: 615 870-9961 Highly qualified professional with nearly 20 years of successful debt service experience. consistently ranked in the top 10% of staff service professionals in every organization served. selective industries served include; education/student, commercial residential. government and  healthcare. Collector who effectively serves as the first point of contact for employee-related issues. Adept at successfully solving complex problems.   Systematic and organized collector  trained in database systems management using a variety of technology platforms. Customer relations Strong interpersonal skills Requires minimal supervision Exceptional communicator Creative thinker.  certified Negotiator Bi-lingual (Spanish-English) Credit Reports (Experian, Equifax, Trans-union Microsoft Office: World, Outlook, Excel, Power Point         02/2008 - 11/2013 Student Loan Collector Automated Collection Servoces Inc. - Nashville, TN Reported to the Director of Operations for this division with a staff of nearly 150 doing over $20mil in annual collections. Responsible for processing and average of 400 accounts to achieve settlements including payment plan options. full or partial settlements, consolidations and rehabilitations. specific accomplishments include 02/2006 - 02/2008 Recover Collector - mortgage Loans Green Tree Servicing - Goodlettsville, TN Responsible to the Regional Director of this largest residential mortgage loan initiator in the southeast with a local staff of 40. charged with the bringing 100-150 past due accounts 90,60, & 30 day to a current status to prevent foreclosure. in additional trained new employees ,and maintain the current status of past due accounts. Experienced a 0% foreclosure rate saved the company and average of 2mil annually in loans losses. consistently one of top 10% of company performers. 02/2001 - 03/2006 Collector- Student loans Nation Wide Credit - Nashville, TN Reported to the Operations manager and between 350 and 400 student accounts in this national agency for
  2. 2. EDUCATION ACCOMPLISHMENTS the collection of student loans. this agency reported directly to the federal department of education. principle responsibility was to recover student loans through settlement ,payment  plans and prevent re-default. position was offered during office relocation to Atlanta GA. Consistently achieved 100% or better of performance measures   Monitored payments due from clients and promptly contacted clients with past due payments. 04/2000 - 03/2001 Enviromental Service Director Mariner Health - Nashville, TN     Managed  calendar and coordinated weekly project team meetings. Checked in and stocked inventory throughout the facility. Supervised the cleaning and care of building and grounds. Disinfected and mopped bathrooms to keep them sanitary and clean. Accepted accountability for all assigned building keys, master keys and access cards. Transported cleaning products and equipment to and from the utility rooms. Associate of Arts: SAM HOUSTON UNIV. - HOUSTON TX Customer Relations Earned highest marks for customer satisfaction, company-wide. Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Market Research Performed an average of 100 follow‑up phone calls per day to undercover customer needs and desires regarding product development, use and assistance. Financial Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.