1. Valerie Gibson
 807 Erin Lane  Nashville, TN, 37221  (618)314-0632  valgibson7@gmail.com
Personal Profile
I am a college graduate with professional business skills and customer service experience seeking to further my
education and advance my career.
 Positive and enthusiastic attitude
 Maintaining high performance standards and delivering above average quality assurance
 Proficient in computer skills including online MS Word, Excel, PowerPoint
 Excellent communication and telephone skills
 Self Driven and Motivated – Willing to accept challenges and new opportunities for team
improvement
 Interpersonal skills - able to work effectively with other employees, patients and externalparties
 Customer orientation - establishes and maintains long-term customer relationships, building trust and
respect by consistently meeting and exceeding expectations
Education
Free Will Baptist Bible College- Nashville,TN
B.A. in Business Administration May 2010
Experience
Clerical and Customer Support – Acceptance Insurance Corporation, April 2011 – Present
This position includes many tasks that must be met daily.
They include:
 Ability to understand basic insurance concepts, policy language and basic coverage
issues
 Ability to multi- task and maintain a high level of desk organization.
 Monitor the Claim Service Request System and input relevant information
 Input and distribute checks
 Process underwriting requests
 Strong verbal and written communication skills.
 Negotiation and problem solving abilities.
 Highly motivated and able to maintain a positive attitude in a fast pace environment

2. Nanny – The Husmann Family, September 2008-April 2011
Responsible for the welfare of their two children. Other duties include clarifying child care requirements,
studying, food choices, medical conditions, personal habits, and restrictions. Required to maintain a safe
environment, and create a positive child environment by preparing various activities, playing games, avoiding
conflict situations and nurturing self-esteem. Performed various activities like shopping, cooking, and ironing.
Resident Assistant- Free Will Baptist Bible College, 2008-2009
Manage a college residence hall floor of 40 ethnically diverse undergraduate students. Run
weekly floor meetings and conduct weekly room checks to discuss events, developments, and
concerns to ensure that students are kept up-to-date on all pertinent information. Work in
Residence Life office for 10 to 15 hours per week performing duties such as responding to
student and staff questions, answering telephones, and operating computers and various office
equipment. Enforce college and Resident Hall rules resulting in a safe, orderly and enjoyable
living environment.
Cashier- Hallmark, Green Hills Mall
Enters purchases into cash register to calculate total purchase price, accepts cash, checks, or
bankcards for payment; completes check and bankcard transactions according to established
procedure. Counts money, gives change and issues receipt for funds received, calculates
discounts or references; requests customer identification for certain discounts and receipts as
required. Maintains sufficient amounts of change in cash drawer, balances cash drawer and
receipts; documents discrepancies. Assists customers in locating specific items, keeps register
area neat and stocked with necessary supplies, assists in other areas of store, such as clean-
up, shelf-stocking, or keeping merchandise displayed in an orderly manner.
Internship- Free Will Baptist National Association, Summer of 2009
A conference held in Cincinnati, Ohio by the Free Will Baptist Association. I had many roles that I
had to fill. Some duties included convention management, presenting all materials to presenters of
presentations in a timely manner. Other roles such as video production assistant, organizing
registration, being available to go to any job that needed done at this event were also included in
this position.
Personal Activities and Achievements
Helen Ketteman Smith Award of Excellence in Business presented by the Free Will Baptist Bible College
Elizabeth Barrett Browning Society, President 2010, Vice President 2009, and Secretary 2008.
Business Department at Free Will Baptist Bible College, Secretary 2008-2010.
Class of 2010, Class secretary and treasurer, 2008-2009.
Free Will Baptist Bible College Most Outstanding Female Senior, Class of 2010