The document provides a summary of an individual's skills, professional experience, education, and volunteer experience. It highlights over 10 years of experience in customer service roles, including patient registration, event planning and coordination, and retail management. Key skills include excellent communication, organization, and the ability to multitask and manage multiple projects. The individual is currently pursuing a Master's degree in Sustainable Management.

1. 510 E 7TH STREET, DULUTH MN 55805 | 218-831-0814 | AMANDAJDUERR@GMAIL.COM
SUMMARY
Creative, quality driven professional with extensive customer service experience, advanced critical
thinking and communication skills and a strong dedication to organizational goals. Excel in
managing multiple projects with strong attention to detail, problem solving and follow-through.
Demonstrated expertise in leadership, team building, and event planning.
SKILLS
· Proficient in MS Office (PowerPoint, Word, & Excel)
· Developed interpersonal skills having dealt with a diverse mix of professionals, vendors, and
clients
· Able to establish a team spirited environment through a positive and proactive leadership style
· Exceptionally well-organized with a performance history that demonstrates self-motivation,
creativity and initiative to achieve both personal and work place goals driven to enhance
workplace performance
PROFESSIONAL EXPERIENCE
2013-Present Patient Account Representative, ST LUKES PAVILION SPECIALTY CLINIC, DULUTH
· Promote efficient and emphatic care by timely and accurately registering patients, collecting
pertinent data and signatures, distributing educational materials, verifying insurance and collecting
the necessary amount due at the time of appointment.
· Efficiently answer phones and appropriately respond to patient inquiries
· Assist with medical records organizing, preparing and maintaining patient charts
· Work with physicians and third parties to schedule patients and coordinate referrals
2014-Present Event Assistant Specialist, NORTHLAND SPECIAL EVENTS, DULUTH
· Execute events in a timely and professional manner
· Event planning and organization while utilizing creative ideas to meet client needs and budgets
2011-2013 Patient Registration Representative, ST LUKE’S HOSPITAL, DULUTH
· Provided exceptional customer service and interacted effectively with physicians, patients, visitors,
staff and the health care community
· Conducted patient interviews to obtain required information, complete requested forms, and obtain
required information
· Coordinated with patient insurance companies and third-party payers in filing payments and claims

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2009-2011 Origins Cosmetics Counter Manager, YOUNKERS, DULUTH
· Supported product sales and profit goals successfully increasing profits by ten percent annually
· Collaborated on product forecasting and merchandising strategies
· Observed and managed stock levels
· Coached staff on how to create opportunities to increase sales
2007-2009 Head Wait, OUTBACK STEAKSHOUSE, HERMANTOWN
· Provided excellent and efficient customer service
· Prepared nightly deposits performed opening and closing duties
2005-2006 Youth Care Transition Specialist, WOODLAND HILLS, DULUTH
· Communicated with clients to provide them comfort, encouragement and positive reinforcement
· Interceded and dissolved chaotic situations
· Utilized life-coaching skills to connect clients with community resources
· Maintained detailed client logs
VOLUNTEER EXPERIENCE
2014-Present Volunteer, CHARLENE’S LIGHT
· Currently working to implement Duluth’s first 5K walk/run for ovarian cancer
· Connecting with local business’s to raise funding and support for Charlene’s Light
· Organized silent auction for 2014 benefit
2006 Volunteer Educator, GLOBAL SERVICE CORP, ARUSHA,TANZANI- AFRICA
· Worked as an in-country public health trainer within disadvantaged communities in Arusha,
Tanzania, to educate on HIV/AIDS prevention utilizing role-play, games, and leading group
discussions.
EDUCATION
Current Masters of Science: Sustainable Management, UNIVERSITY OF WISCONSIN-SUPERIOR
2005 Bachelor of Science: Psychology, UNIVERSITY OF MINNESOTA-DULUTH