1. CINDY NELSON
cindylnelson22@gmail.com 901.409.4419
PROFESSIONAL QUALIFICATIONS
• Recruitment, Interviewing • Sales & Sales Management
• Maintain call and referralstrategy
• Employee Training & Supervision
• Build relationships with clients
• PC Proficient (Word, Outlook, Excel)
• Provide Excellent Customer Service
• Office Management & Administration
• Excellent Communication Skills
• LinkedIn, CareerBuilder, Monster,
Glassdoor, Indeed
PROFESSIONAL EXPERIENCE
Sr. Enrollment Representative 2015 to 2015
Enrollment Advisor 2009 to 2015
University ofPhoenix, Memphis,Tennessee
Independently manage customer service, general record keeping, maintain confidentially at all
times, uphold 100% adherence to all company compliance policies, perform general administrative
duties,and manage callstrategy of inbound and outbound calls, and participate in staffing functions
for a for-profit university.
• Instrumental in supporting the company’s growth and expansion, including enrolling students in
campus and online classes.
• Instrumental in administrative process for campus monthly newsletter to help increase campus
pride and morale.
• Presenter and member of the New Student Orientation committee for four years.
• Follow-up and maintain (10-20) students at a time; ensure progress of all documentation in
order to meet enrollment deadlines.
While many of our duties were the same,as a Senior Enrollment Representative,I managed
students and calls more independently. Made certain of availability if another Sr. ER or
Enrollment Manager was unable to meet with students.
Recruiter 2006 to 2009
Volt Workforce Solutions,Memphis, Tennessee
Responsible for sales, new customer development and customer service. Coordinated scheduling,
managed database,and interviewed employees. Resolve employee issues and execute disciplinary
actions as needed with contract employees. High volume Recruitment in the following areas:
customer service, finance, call center,sales, clerical, chemist, and general labor. Monitor and
mentor employees to ensure customer satisfaction. Responsible for employee payroll on a weekly
basis, basic accounting, billing, and banking functions. Write job postings in Volt IRT that were
posted in CareerBuilder, Monster, and Indeed. Actively recruit out of postings, follow up with
applications and presentations.

2. CINDY NELSON
Intake Specialist I 2005 to 2006
20th Judicial Circuit Court, Fort Myers, Florida
Assisted litigants filing injunctions for protection; scope of responsibility was diverse and included
conducting initial interviews, preparing, and completing civil cases for judicial review. Prepared
summary reports, scheduled hearings, and verified case related information. Responsible for
paperwork regarding affidavits and motions and performed other intake and administrative duties
as assigned. Created informational fliers for litigants and managed daily scheduling of
appointments. Practiced strong communication, organizational, professional, and customer
management skills on a daily basis.
EDUCATION
Bachelor ofArts in Sociology,Oklahoma State University
Master ofBusiness Administration,University of Phoenix
Graduate Certificate Human Resources Management,University of Phoenix
Legal Assistant Certificate,University of Tulsa
VOLUNTEER WORK
 MIFA
 New Student Orientation
 St. Jude Blood Donor