1. STANLEY MCCLAY
4251 W. Irving Park Rd – Apt. 215
Chicago, IL 60641
773-584-5802
stanley.mcclay@yahoo.com
SUMMARY
Applicant possesses consistent work experience as a Front Desk Receptionist and in Call Center environments. In
addition, applicant has professional phone etiquette, experience in problem-solving, multitasking, and researching
techniques relative to the Customer Service aspects of the job.
WORK HISTORY
10/06-6/15
Office Services Rep/Receptionist, the Millennium Group, Chicago, IL
*Worked as a company floater since 2012; helped manage 5 client service offices
*Assumed front desk receptionist duties as greeting guests and clients for appointments, interviews; scheduled
conference room meetings
*Researched and resolved problem issues with customers calling for assistance
*Multi-tasked phone calls, managed security of the front desk; issued ID cards to visitors *Performed clerical duties:
uploaded, retrieved documents and records from company databases
*Managed and maintained mailroom responsibilities
8/04-10/06
Mailroom Services Rep/Receptionist, Active Temporaries @ Fireman’s Fund Ins, Chicago, IL
The Millennium Group transferred duties from Active Temporaries when employment changed
*Processed, sorted, and distributed incoming mail; processed and mailed out-going mail
*Received and delivered packages to recipients; shipped out-going packages by UPS courier
*Worked as front desk receptionist for back-up support duty when needed
7/02-6/03
Receptionist/Office Assistant, DeVry University, Chicago, IL
*Answered and forwarded calls to support staff, set appointments for job interviews regularly
*Performed clerical duties for support staff (office spreadsheets, job lists, mail, correspondence)
*Greeted and assisted students, faculty and staff; managed job interview practices for students
6/00-5/01
Customer Service Rep/Processing Operator Rep, Computershare, Inc., Chicago, IL
Duties and responsibilities were transferrable from Harris Bank after Computershare’s buyout
9/90-6/00
Customer Service Rep/Processing Operator, Harris Bank, Chicago, IL
*Balanced and verified accuracy of account dividend information
*Managed quarterly dividend accounts while meeting the deadlines
*Assisted bank administrators with financial accounting information
*Operated check signing machine which signed large volumes of dividend checks
*Processed and distributed volumes of hard copy production listings
*Trained and helped develop new and temporary employees
EDUCATION
9/88-9/89
Robert Morris College, Associate’s in Applied Science Degree, Concentration: Business Mgmt.