Federal Resume

1. Jerel Toliver
Oakbrook Terrace, IL 60181
Mobile 708-557-0476
Email jerel880@gmail.com
Veterans Preference: Yes, 5 points
Special Hiring Authority: Veterans Employment Opportunity Act of 1998, Veterans Recruitment
Appointment
Professional Summary:
Professional customer service representative who is motivated to maintain customer satisfaction and
contribute to company success with the proven ability to establish rapport with clients and continuously
exceed quotas. I am seeking a position in financial services or management which focuses on
administrative, customer service, researcher, productivity, and sales in federal government or private
corporations. A reliable, energetic, and driven individual with critical problem-solving skills used to assist
in any results-driven environment.
Skills:
United States Army Veteran Senior Intelligence Analyst
Customer Service, Sales, and Product Knowledge Resolution Consultant
Oral and Multi-media presentations Project Management
Leadership and Management Supervisory and Training
Professional Experience:
Home Depot retail store 12/15 – Present
Part-time 20 hours/week, $9,600/year
Contact: Sherwana (630) 261-1240 ext.101
Service Associate/Cashier/Customer Service
• Communicate with diverse customers on a daily basis to assist with their projects
• Provide product knowledge of tools used for home improvement and construction needs
• Assist with the smooth, fast, and friendly check out at the register
• Accurately handle cash, and other payment options as needed
U.S. Railroad Retirement Board 09/15 - 05/17
844 North Rush Street, Chicago, Illinois 60611
Full-time, 40 hours/week, GS-6, Step 3, $44,000/year
Contact: Sarettha Bourne, (312) 751-3000
Development Examiner
• Managed specialized developmental case work for Claims Examiners
• Provide imaging support while screening and distributing of work
• Coordinated various administrative functions as needed

2. U.S. Railroad Retirement Board 09/12 - 05/17
844 North Rush Street, Chicago, Illinois 60611
Full-time, 40 hours/week, GS-4, Step 3, $34,000/year
Contact: Shirley Branch, (312) 751-3000
File and Mail Clerk, Full-time, 40 hours/week, GS-5, Step 1, $35,000/year 12/11 - 09/12
• Responsible for the set-up, preparation, and repair of claims file folders while identifying
incoming supportive documents to be placed in the annuitant’s file
• Received, processed, sorted, and distributing first class mail while operating various mailroom
and office equipment. Deliver and pick-up mail to and from the appropriate departments.
Assisted machine operator with special mail projects for out-going mass-media bulk mailings 5 to
10 thousand weekly, and maintained mail room log sheets for quantitative reports
University of Chicago 12/10 - 11/11
5432 Woodlawn Avenue, Chicago, Illinois 60615
Full-time, 40 hours/week, $40,000/year
Contact: Human Resources, (773) 702-1234
Administrative Services Assistant
• Responsible for general office administration, customer service, processing guest reservations,
answering phones, filing, coping, faxing, and report writing
• Responsible for front desk procedures in the housing of college resident and short-term guest
• Processed mail, handled cash, maintained vender files, and provided oversight of building
security
AMTRAK National Passenger Railway 02/08 - 10/10
525 S Canal Street, Chicago Illinois
Full-time, 60 hours/week, $50,000/year
Assistant Train Conductor
• Responsible for passenger safety, while providing crew briefings and onboard crew oversight
• Provided customer service, in-route ticket sales and announcing upcoming stops
• Assist with boarding and un-boarding of passengers
Fifth Third Bank 01/06 - 02/08
721 W Jackson Blvd, Chicago Illinois
Full-time 40 hours/week, $40,000/year
Relationship Manager
• Delivered a full conversation with every new and existing customer to identify appropriate
financial solutions, and recommendations while managing 175 existing accounts
• Served as standby teller who accurately handled cash for withdraws and deposits
• Provided excellent customer service with a friendly demeanor, and can-do attitude while handling
account transactions, and information on new banking products
• Initiated product sales while cross selling a full range of banking services to present and potential
customers
• Participated in financial center’s daily operations, ensuring they were completed in an efficient
and accurate manner along with opening and closing procedures in the absence of branch
manager
• Applied product and procedural knowledge to identify, mitigate and solve customer problems
effectively to drive customer loyalty, and improve the customer’s financial wellbeing.

3. United States Army Reserves, Honorably Discharged 07/80 - 12/07
Defense Intelligence Agency (DIA)
Full-time 50 hours/week $70,000/year
First Sergeant
• Supervised junior enlisted personnel in a joint intelligence command
• Supervised multiple missions as Senior Intelligence Analyst
• Prepared monthly strength reports of personnel accountability, and training for commanders
• Managed others while providing leadership on many training missions and official assignments
world wide
• Performed duties as Intelligence Analyst, results gained the praise from senior leadership
United States Army
Full-time 50 hours/week $80,000/year
Pacific Command Honolulu Hawaii
Senior Analyst, Acting first Sergeant
• Supported various anti-terrorism missions
• Trained personnel
•
United States Army Reserves
Criminal Investigation Division Task Force
Fort Belvoir, VA in support of worldwide missions
Full-time 50 hours/week $70,000/year
Senior Intelligence Analyst
•
United States Army
Joint Analysts Center European Command
London England, UK
Full-time 60 hours/week $62,000
Production Analyst
•
United States Army Reserves,
Chicago Illinois, and various operations state side
Full-time once a month
Ground Surveillance Radar, Tank Commander / Crew Chief / Squad Leader
•
United States Army Reserves
Battle Projection Group
Arlington Heights Illinois
Full-time once a month
Platoon Sergeant
•
United States Army Reserves

4. ROTC Command
Green bay Wisconsin
Full-time four times a month
Instructor / Assistant Professor
•
United States Army Reserves
Ft Sheridan Illinois
Part-time monthly
Research Analyst
•
United States Army Reserves
Ground Surveillance Radar
Ft Dearborn, Illinois
Team Chief / Squad Leader
•
United States Army National Guard
Military Police Command
Chicago, Illinois
Communications Specialist
•
Education:
Master of Business Administration (GPA 3.7) Central Michigan University Mount Pleasant, MI
Expected 5/2019
Bachelor of Science in Business Administration Illinois Institute of Technology Chicago, IL
Honors, Recognition, and Achievements:
• The Home depot “Employee of the month” (X2)
• Promoted to Master Sergeant / while on active duty, United States Army – 07/2002
• Awarded for Excellence in Customer Service from Illinois Institute of Technology and the
Alumni Association (IIT), City of Chicago, National Society of Black Engineers, the military
USO in Washington DC
• Awarded 1st
Place for interdisciplinary competition using “Microsoft Power Point, and Excel
software” Illinois Institute of Technology
• Served six times as a City of Chicago Board of Elections Judge
• Received employee of the month (X3) and employee service to the community awards for
outstanding customer service from the Illinois Institute of Technology

5. • Little Brothers of the Elderly Organization (Volunteer), Executive Board Member South side
NAACP (Volunteer), United Negro College Fund, Neighborhood Block Captain (Volunteer),
Inventor with Chicago’s First Black Inventor’s Association (member)
• Trained in music and performance (Guitar) at the Old Town School of folk music
Military Schools:
Military Awards and Decorations

6. • Little Brothers of the Elderly Organization (Volunteer), Executive Board Member South side
NAACP (Volunteer), United Negro College Fund, Neighborhood Block Captain (Volunteer),
Inventor with Chicago’s First Black Inventor’s Association (member)
• Trained in music and performance (Guitar) at the Old Town School of folk music
Military Schools:
Military Awards and Decorations