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Fiona Dobbins
739 9th
Street
West Babylon, NY 11704
(631) 412-3886
Fiona613@optonline.net
Objective: To obtain a position ...
Top Edge Solutions, LLC, 4/11-5/11
Huntington Station, NY
Receptionist/Secretary to the CEO
• Handled all aspects of admin...
fdobbinsresume
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fdobbinsresume

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fdobbinsresume

  1. 1. Fiona Dobbins 739 9th Street West Babylon, NY 11704 (631) 412-3886 Fiona613@optonline.net Objective: To obtain a position in an Administration capacity where I can utilize my strong organizational skills and Customer Service experience. Summary of Qualifications: Excellent administrative background and proven customer service skills with strong attention to detail and customer satisfaction. Computer Skills: Microsoft Word, Salesforce software, knowledge of Outlook, Excel, & QuickBooks Visual Mfg., Award, SAE Excellent typing skills of approximately 50 WPM Work Experience: Harold Levinson Associates, Inc. (HLA), 4/15-Present Farmingdale, NY Phone Operator/Clerical in Customer Service Department • Answer a very high volume of incoming calls; transfer calls to appropriate person/department. • Distribute the customer’s account number to the Customer Service Representatives. • Perform clerical duties such as data entry, filing, faxing, copying and scanning. • Maintain a daily log of all the phone calls and faxes received. • Maintain paperwork such as cancellations and shortage claims. Spectronics Corporation, 10/12- 12/12 (temp position) Westbury, NY Customer Service/Return Department • Opened boxes from receiving. • Sorted contents to each department. • Processed return material authorization (RMA's) for customer's equipment for servicing/recalibration. Entered customer's PO information and requirements into company's database. • Transferred equipment to the lab/technician for servicing. • Processed all necessary paperwork for shipping department for equipment to be shipped to customer.
  2. 2. Top Edge Solutions, LLC, 4/11-5/11 Huntington Station, NY Receptionist/Secretary to the CEO • Handled all aspects of administrative functions. • Answered two-line phone system. • Coordinated and maintained office records, database, files and faxes. • Entered all information into Salesforce and Quickbooks. • Handled any special projects given by the CEO. • Ran personal errands for the CEO. • Ordered office supplies as needed. Utica National Insurance Group, 8/00-3/05 Jericho, NY Loss Control Department, 12/03-3/05 Clerk Typist • Coordinated and distributed mail for entire department. • Performed all administrative/clerical duties such as typing, data entry, filing, faxing, photocopying. • Prepared monthly expense/time reports for supervisor. • Completed special projects given by supervisor(s). • Helped out other departments with faxes on a needed basis. • Handled any phone calls when needed. • Trained any new employees and fellow co-workers. Premium Typing Department, 1/01-12/03 Clerk Typist • Typed cancellation policies for policyholders. • Typed other policies such as renewal notices, conditional renewal letters, reinstatements, endorsements. • Typed Auto ID cards. • Policy make-up and bursting of policies. • Completed any projects given by supervisor. • Relief receptionist. • Supervised training of new employees and fellow co-workers. Record Department, 8/00-1/01 Clerk Typist • Coordinated and distributed mail for all departments. • Performed all administrative/clerical duties such as data entry, heavy filing, faxing, photocopying. • Completed special projects given by supervisor. • Helped out in mailroom when needed and relief receptionist. • Supervised training of new employees and fellow co-workers. Education: Associates Degree in Business Administration 6/90 Nassau Community College

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