Keneenina Milton is an IT professional seeking a new position. She has over 10 years of experience in customer service roles including as a cashier, customer service agent, sales associate, wait staff and secretary. She also has experience in inventory management and network administration. Milton is skilled in Microsoft Office, network monitoring tools, and remote access services. She is motivated, hardworking, and dedicated to providing outstanding customer service.

1. Keneenina Milton
800 E Hoffer St. E-26 Chicago, IL 46902
Home: (765)450-6191
Cellphone: (773)217-5096
Email: keneeninamilton@yahoo.com
Professional Profile:
• Motivated, hardworking IT professional
• Excellent interpersonal and communication skills, detail oriented, dedicated team player, motivated to work
with diverse populations
• Ability to prioritize and remain focused on the essence of an issue
• Excellent with customer support services
• Skilled at learning new concepts quickly while working well under pressure
• Eager to accept new assignments and complete assigned tasks in an accurate and timely manner
• Committed to performing outstanding customer service, professional, respectful and courteous when assisting
clients
Skills Summary:
• Used network monitoring tools; created counters and performances alerts
• Managing domain servers and troubleshooting clients
• Configure and use remote access services; update network communications
• Document and track all peripherals and network issues
• Install, configure and troubleshoot multi-function printers and mass storage devices
• Backup and restore files; recover data and deleted files
• Install and troubleshoot PC components and Windows 2000, XP and 2003 installations
• General Office Skills
• Microsoft Office
• Customer Service
Experience:
WIS International- Hillside, IL 04/2015-Present
Inventory Specialist
• Count store items
• Scan items for accuracy count
• Correct product in inventory
Checkers Restaurant- Dolton, IL 11/2014-Present
Cashier
• Assisted customers with orders
• Cook/make orders
• Prep store for the day
• Handle money
Yourtel Wireless- Chicago, IL 03/2013-10/2013
Customer Service Agent
• Assisted customers in setting up accounts and activated phones
• Performed data entry by inputting information into computer
• Handled equipment properly and professionally
Macy’s-Chicago, IL 09/2012-12/2012
Sales Associate/Shipping

2. • Received and unpacked merchandise
• Made sure each department received the correct shipment, and helped with set up
Hospitality One-Chicago, IL 10/2011-01/2012
Wait Staff
• Maintained clean facility
Service Is Us, INC- Chicago, IL 03/2010-08/2011
Wait Staff
• Maintained clean facility inside and out
• Service Customers Proficiently
• Maintained clients
• Stay Professional at all times
West Englewood United Organization-Chicago, IL 07/2007-01/2009
Security/Secretary/Housekeeping
• Maintained clean facility inside and out
• Managed multi-lined phones
• Maintained clients
• Took messages
• Maintain/run office in managers/owners absence
Elgin Community College- Elgin, IL 08/2006-10/2006
Student Worker-Work study program
• Assisted staff in the reception area, answered multi-line telephone system
• Copying
• Tasking messages
• Assisted students
Education:
Computer Systems Institute-Computer Networking Program- Chicago, IL 07/2014
Harrington School of Design-Chicago, IL 09/2010
University of Phoenix -Chicago, IL 01/2009
Kennedy King College- Chicago, IL 01/2008