1. STACEY WEEDA
23651 E. Easter Drive #307 • Aurora, Colorado 80016 • staceyweeda@gmail.com • 303 358 3301
QUALIFICATIONS SUMMARY
Network/Client Support Analyst with 20 years supporting global network and client operations. Strong
technical background successfully building and maintaining relationships with users and business
leaders.
Profile
 Desktop/Laptop Hardware Support
 Technical Support
 Bomgar
 Cisco AnyConnect
 Problem Solving
 Citrix
 Leadership
 Print Server Configuration
 Desktop/Laptop Software Support
 MS Windows7/8/10 Support
 MS Office Suite 03-13 Support
 WAN/LAN Support
 Written/Verbal Communication
 Troubleshooting
 Training
 Analytical
 Active Directory (ADUC)
 File Server Management
PROFESSIONAL EXPERIENCE
Stewart Professional Solutions April 2000 - Present
Client Service Technician
Responsibilities include maintaining and repairing computers and ensuring optimal efficiency, performance, and
quality throughout the Stewart Denver Network. Provide business unit technical support. Assist and resolve
technical issues with local servers. Support end users with Microsoft Office products, Stewart applications and
Smartphone devices. Conduct remote diagnostics to troubleshoot and resolve hardware problems and application
issues.
♦ Asset Management
♦ Support, resolution and incident tracking in BMC Service Desk Express (SDE), Service Now
♦ Ticketing system queue management
♦ Responsible for receipt of new desktop hardware, installation of software, hardware and
peripheral components, initial configuration and deployment to end user
♦ Maintain and support hardware and software
♦ Maintain and support Iphone, Cisco VoIP, printers, copiers
♦ Project Management
♦ Perform duties according to established department standards, procedure and adheres to
company policies and established SLA’s
♦ Implement software upgrades, driver updates, and system patches to ensure workstation and
server network security.
…Continued…

2. Stacey Weeda
Professional Experience Continued
♦ Generate documentation and provide user training & support in office applications including
Microsoft Word, Excel, Outlook, Access, and in house Stewart applications
♦ Develops and maintains strategic vendor relationships
♦ Develop, enforce and maintain documentation related to software installation on hardware
♦ Collaborate with vendors to integrate new products and technologies into production work
flow
EDUCATION AND TRAINING
CHDP – Houston, Texas
HP Desktop, Workstation & Notebook Certified 2010