1. PRAVEEN THOMAS Mobile: +97150 498 5110 / +97150 446 5058
E-Mail: praveenpthomas@gmail.com
Aspiring for managerial assignments in System Administration with a growth oriented organisation.
Location Preference: GCC.
SYNOPSIS
 An astute professional with 9 years of experience in System Administration, Networking, Technical Support
and Client Relationship Management.
 Certified CCNA, currently serving at ARCADIS, Abu Dhabi, UAE as 2nd Line Engineer.
 In-depth knowledge of Exchange 2007, Active Directory User and Group Policy Management.
 Proficient at designing, testing & implementation of project with preparation of documents for the project.
 Demonstrated abilities in design & implementation of LAN / WAN network engineering.
 An energetic, self-motivated team member with hands on experience in client-server infrastructure,
requirements gathering, application integration and customization.
 An effective communicator with exceptional relationship management skills with theabilit y torelate to people
at any level of business and management.
PROFICIENCY FORTE
Technical
 Active Directory User Managements: Creating Users, Resetting User’s Passwords and assigns permission for
Network Resources like Share Folders & Network Printers.
 Installing & Configuring Primavera P3, P6 with Oracle and SQL database, Contracts Manager, MS Office 2007
& 2010, MS Project Management 2007& 2010, MS Visio 2007 & 2010, AutoCAD2010, LT2012.
 Configuring MS SQL 2008 Server as backend for P6 Database
 Configuring Symantec Backup Exec on Projects Sites
Functional
Network Management
 Monitoring and troubleshooting the network problems for internet / intranet.
 Identifying the faults, supporting the design & implementing the network (LAN & WAN).
System Administration
 Conducting installation, configuration and providing administration for Windows Servers -Active Directory, ,
Backup, Antivirus, DNS, DHCP, File & Print Server.
 Deploying software’s thru SCCM, Building up Laptops / Desktops via SCCM
 Configuring and troubleshootingof windows 2003,2008,XP Pro, Vista,Windows 7 & Antivirus (Norton & MS
Forefront Endpoint Protection).
 Offering support for remote users including VPN client configuration & installation. (Secure Client, Juniper,
Direct Access, EPC)
 Installation and configuration of backup drive,configuring backup schedules with Symantec Backup Exec 2010,
HP Data Protector, NT Backup & Attix
 Building up Deploy Images for Laptops / desktop with Windows XP, 7 via SCCM.
 Creating and managing user profiles, policies and privileges. Handling restricts user access based on the
department wise functionality and requirements.
 Gaining in-depth knowledge in Microsoft Outlook - 2003, 2007, 2010 & Office 365.
 Managing Black Berry Server BES & BIS as well as offering support for Black Berry Client Service.
 Managing MITEL Telephone Controllers, adding users, mailbox. Creating policies in the Controller.

2. Exchange 2007
 Experience in Exchange 2007 – messaging, message archiving, user management, groups & permissions, send
as, Full permission, send on behalf, mail forward.
 Maintaining mailboxes and moving the mails from one storage group to other.
 Coordinating with ISP providers for Voice and Data lines. (UAE, Qatar & KSA)
Technical Support
 Addressing queries regarding the information system / software & extending on-site support to the users
including maintenance of hardware / software.
 Providing support for Polycom Video Conference
 Supervising the maintenance, coordination of hardware and troubleshooting.
 Scrutinisingtheevent viewer regularlyfor any warningor errors and clearingofevents and checkingdisk space.
 Coordinating with HP & Dell Technical support team for issues with Servers
 Replacing faulty Hardware parts
Customer Relationship Management
 Managing customer centric operations & ensuring high level of customer satisfaction by achieving delivery &
service quality norms.
 Attendingto clients (individuals /corporateclients)concerns &complaints and undertakingsteps for effectively
resolving them.
CAREER HIGHLIGHTS
Since Oct 06 with EC Harris International, Dubai, UAE as Front Office Engineer
Key Deliverables
 Administering Windows 2003/2008 Servers.
 Liaising and negotiating with vendors for products, services and annual maintenance contract.
 Designing IT infrastructure and implementation for new site offices.
 Installing LAN including structured cabling system using Cat 6 UTP Cables, Switches, DSL & ADSL Routers.
 Configuring Wireless networks using different types of Access points, etc. as well as managing ISA 2006 Server
Significant Highlights
 Took part in a successful role in Planningand implementingnew offices in Qatar .This included Installation and
configured File Server, Print Server, SCCM Distribution Point & Additional Domain Controller.
 Took part in a successful role in Planning and implementing new offices in Saudi - Khobar. This included
Installation and configured File Server, Print Server, SCCM Distribution Point & Additional Domain Controller.
 Took part in a successful role in Planning and implementing new site offices in UAE
 Took the lead role in merging subsidiary companies to Head office.
 Installed & configured RAID Controllers on servers
 Installed independently server racks equipped with HP Proliant DL 380 servers and network racks equipped
with Cisco Catalyst switches and Cisco high end routers.
 Backup and restoring files and folders using Attix 5
 Successful team player installation of Enterprisevault, MS office 2010 Pro, VPN ( Direct Access, Juniper, Secure
Client & SSTP VPN).
PREVIOUS ASSIGNMENTS
Jun’04 – April’05 Network Engineer (Trainee), Lake Shore Properties (India), 2004 - 2005
PROFESSIONAL CERTIFICATIONS
 MCTS - Microsoft Certified Technology Specialist. SharePoint 2010 Configuration
 Cisco Certified Network Associate (Cisco ID – CSCO10916947).
 MCP Course Completed on Windows XP Professional.

3. SCHOLASTICS
 M.Sc. (Computer Science) from GRD College of Science & Technology (Bharathiyar University) in 2004.
 B.Sc. (Computer Science) from KVVS College of Science & Technology (Kerala University) in 2002.
IT Skills: Comprehensive exposure to Windows Server 2003, Exchange 2007 & Outlook.
PERSONAL DOSSIER
Date of Birth: 30 August, 1980.
Present Address: P.O. Box 23027, Dubai, UAE.
Permanent Address: Pullamvilalil, Pandanad P.O Chengannur, Kerala.
Linguistic Abilities: English, Tamil, Hindi and Malayalam.
Nationality: Indian.
Marital Status: Married.
Passport Details: K 8711175 (valid till 11/12/2022).
Visa Status: Residence.
Driving Licence: Valid U.A.E License.