1. David Clegg
Objective To obtain a challenging position that utilizes my knowledge and
technical/customer service skills, promotes professional growth and
provides opportunity to make a value added impact on the business.
Professional
Highlights
Proficiencies
Dell Services Sanford, NC Feb 2012 – Present
Technical Analysis Sr. Associate (Tenet/Central Carolina Hospital)
• Desktop Support: Install, maintain, and optimize various
desktop, laptops, tablets
• Network Support: Troubleshooting, cable tracing, etc
• Project management: Asset inventory, equipment staging,
Active Directory management
• IT compliance: SLA agreement, create best practices
documents, system audits
• Peripherals: Triage and support of printers, scanners,
badge readers, credit card readers, cameras, door security
Alltel Wireless Sanford, NC August 1999 – August
2010
Technician/ Operations
• Provided the following support and training to twenty-five
retail store locations throughout NC. Repaired phones,
vehicle hands-free installation, trainer, tech support,
inventory, audit support
IT Support
• New software installation and updates
• Phone flash enclosure maintenance
• Hardware change outs for new construction and store
relocation
• Point of contact for server/switch changes
• Thermal printer installation and support
• Engineering Support
Platforms: Windows 2000/XP/Vista/Win 7/Win 8,
Citrix
Software: Microsoft Office Suite, Adobe Acrobat
Standard, Remedy/Opas, DameWare,
Ricoh SmartDeviceMonitor, Microsoft
SharePoint, Microsoft Active Directory.
McAfee, Installing and maintaining
software used by Tenet Health system
2040 Fairview Lane (919) 770-7846
Sanford, NC 27330 david.clegg626@gmail.com

2. Special
Projects
Alltel
Phone Flash Developer
Created the concept of the ‘phone flash station’ and assisted in the
design and construction. This was an enclosure that housed the
hardware to be to flash software, PRL, and data transfer. My
prototype was mass produced and used in over 1,000 retail store
locations. Supported and maintained this system for several years
Process Development Management
Played a vital role on a process improvement team that
implemented Alltel’s repair process, by writing the majority of the
repair manual and creating filing and bin systems that were used
company-wide, followed up by training support in several states
DELL
Impact Project
Responsible for managing the deployment and inventory of
over 200 devices to support the hospital’s EMR
Hospital Support
Supported two out of state hospitals to support them during
their “go live” of the electronic medical records process
Production Standardization
Built a PC imaging station that can efficiently image16 PCs at
one time
Recognition Alltel MVP award 2008
Dell Smoke-Jumper award 2013
Dell Services Superstar award 2014
Dell Champion award 2015
*References available upon request